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| Points of
Profit News |
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Points of
Profit News-Promotes service excellence,
leadership building and enhanced profits in the restaurant and
hospitality industry. This monthly resource provides quick tips,
tools and solutions you can use right away to instill a passion for
service in your business, build lasting profits and develop your managers into leaders. |
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The "Creating Excellence" Audio CD and Workbook
For details, testimonials
and how to order click on: Creating Excellence Audio CD and Workbook
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Learn the secrets of how
to create a framework for excellence.
Discover why great companies are always "under construction"
and always working hard to compete against themselves. Learn why
it's so critical to "walk the path" your guest takes. This 75
minute audio CD and 40 page companion workbook are packed with
ideas to immediately implement in your business or
organization. You will learn the 3 things every guest wants
and the 12 tools every leader needs to create and build
excellence.
The "Creating Excellence" program is also
available as a leader lead seminar customized for your team!
Click: Request for Service Form and tell us how we
can serve you and your
team!
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 On the Front Lines of Service
This Month's On
the Front Lines of Service: Using
Line-Up Time to Quiz Your Staff-Here's
an idea for your line-up time with floor staff. Write down on a
strip of paper each of the items you have been teaching and working
on with your staff. Throw them all into a hat and then at each
line-up have a couple of servers "volunteer" to draw and
teach the concept that appears on the paper. Some ideas on areas to
cover.....how to handle check backs, more fire requests, food
allergies, guest complaints and the list goes on and on. Provide
some type of reward for the staff member that does the best
job.
Service
Quote of the Month: "Servers that know the menu like
the back of their hand.....will always get a bigger handful of
gratuities".
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Building Leadership Skills
This month leadership discussion: The
Top Four Ways to Earn Respect-Before anyone can lead they
must earn the respect and trust of their team. Ask yourself about
how you are doing on the four respect building items below.
Being Respected
Requires That You Always:
- Do as you say-Simply follow the
rules you set down for others.
- Pitch in-Show your team that the
service mission is the most important thing-jump in and help
out!!!
- Be quick to give credit-give it
publically and loudly every chance you get!
- Take one for the team-When a goal
is not reached or a complaint comes in take full
responsibility---don't be quick to blame others!
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Points of Profit
This Month's Point of Profit:
What to Do with Rising Food Costs. It's time to go
"Old School" on Food Cost. Even if you have the fanciest
POS and the coolest purchasing system on the planet--food costs are
simply going to continue to go up because of all kinds of pressures
like fuel cost, feed costs, and labor costs. It's not pretty but
here are three things you can do right now:
- Triple check your yields on all
center of the plate items. Put in the time to test what you are
actually yielding-from raw to cooked to portioned. See what menu
items are actually costing you!
- Publish a portion list for the
entire staff--and then use it everyday to spot check
portions-yes this even includes the number of coffee creamers
you decide to provide to guests.
- Include all the eyes, ears and
hands that work in your operation--Create incentives in each
area of your operation for staff to help control costs,
eliminate waste and identify better ways to do
things!
Key
to Success: Get started by zeroing in on the most costly
items on your menus. Use the three bullets above and apply them to
each item you review. Better yet--teach someone to do this and then
let them loose on the entire menu!
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Reach the Next Level of Success-Go for It!
One-on-One
Business Coaching
Click on One-on-One Business
Coaching to explore our customized one-on-one coaching program
for owners, managers and executives. Whether you need guidance on
just-in-time operational goals for your business, personal career
goals or want to genuinely succeed at reaching your personal goals
this program is for you. We have two levels of coaching services
available to fit your schedule and your budget!
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| LeadershipCares |
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| Take Home
Idea of the Month |
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Personal Success-Career Building Tips
We're offering our Seven
Tips for Career Building Success in upcoming issues. Here's
the second of seven tips to consider:
Tip
Two: Give One Skill Away Each Week-Mentoring
someone coming up behind you actually makes you better at what you
do. Think about the skills you have already mastered and look at
those that work with you and for you that could use those skills.
Look at it this way---your opportunity for advancement is often
based on what skills you leave behind with those that will take
your place.
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Web Site of the Month
This month's website of the month: Want to do a little spying
on the competition? (Sorry--I mean research) This site gives you a
look at what's on menus in cities all over the country. Visit www.allmenus.com
and let the "research" begin! Search by city or zip
code! Enjoy!
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Points of Profit Leadership, Inc. |
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Points of Profit
Leadership Inc. is the one stop shop for resources and tools for
enhancing customer service levels, increasing profitability and
developing leadership within your
operation. |
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Ron Yudd is
a recognized expert on developing profit strategies and guest service solutions. Ron provides his clients with the tools for their
success. He accomplishes this through personal coaching, seminars, workshops,
keynotes, facilitation and consulting. His workshops and
seminars- Leadership Legacy, Leadership for the Bottom Line, No One
Escapes Customer Service and Mentoring Today for Leaders Tomorrow
have helped business operators focus in on building leadership
skills, improve guest service and enhance the profitability of
their operations. He combines a motivating style with practical
“take home” ideas. You can reach him at http://www.ronyudd.com/ or via
email at ron@ronyudd.com. His
office number is 301-540-5791. |
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