August 28, 2008  
   
  

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Points of Profit News 
  
Points of Profit News-Promotes service excellence, leadership building and enhanced profits in the restaurant and hospitality industry. This monthly resource provides quick tips, tools and solutions you can use right away to instill a passion for service in your business, build lasting profits and develop your managers into leaders. 
Thought of the Month

This Month's Thought of the Month: Back to School-It may be a funny image for some of us to imagine walking to the bus stop with our little nap sacks and lunch boxes but seeing the little ones in my neighborhood go off to school this week reminded me about the value of being a life long learner. You are never too old to learn something new! We can always learn new things about our business-isn't that what makes everyday challenging and at the same time--fun? So this week as you watch the little ones go off to school ask yourself......what article can I read today? what short course can I sign up for? what new technique can I use today that will help me be better at my job? ..........now if I could only find my old Superman lunch box?   

Quick Clicks:

Going Green-Foodservice Warehouse is hosting a $40,000 commercial kitchen giveaway. All the products are donated from notable dealers such as Ice-O-Matic, FryMaster, Turbo Air, and many others.  All the equipment and supplies are energy-efficient and eco-friendly.  This will kickoff their new Going Green in the Commercial Kitchen program. For details visit: http://www.foodservicewarehouse.com/going-green/kitchen-giveaway.aspx.  

Foodservice Warehouse-complete program: http://www.foodservicewarehouse.com/going-green/c11836.aspx.

Learning From Restaurant Reviews-I've always enjoyed reading restaurant reviews and blogs to gain the most important insight of all--what the guests think of the place. One of our favorite review sites can be found at: http://www.restaurantreviewworld.com/ Click on a couple of cities or restaurants and have fun learning.

Article-Balancing Your Life-Restaurant Hospitality: http://restaurant-hospitality.com/mag/rh_imp_17484/

It's the perfect time for a 200 Points of Profit Analysis of your restaurant. Request for Service

     
   

The "Creating Excellence" Audio CD and Workbook 

The Steps to Build a Lasting and Effective Organization

For details, testimonials and how to order click on: Creating Excellence Audio CD and Workbook 

Learn the secrets of how to create a framework for excellence. Discover why great companies are always "under construction" and always working hard to compete against themselves. Learn why it's so critical to "walk the path" your guest takes. This 75 minute audio CD and 40 page companion workbook are packed with ideas to immediately implement in your business or organization. You will learn the 3 things every guest wants and the 12 tools every leader needs to create and build excellence. 

The "Creating Excellence" program is also available as a leader lead seminar customized for your team! Click: Request for Service Form and tell us how we can serve you and your team!

              

On the Front Lines of Service

This Month's On the Front Lines of Service: Letting Your Front Line Players Really Be in Charge-We keep seeing this over and over again--successful operators trusting in the judgment of their front line players to ensure the delivery of great service! Recently we read about a guest at a Hamburger Hamlet unit ordering his hamburger served with all the toppings on the side--when it came out--of course--it had been piled high with all the toppings. The server apologized, fixed the problem and then totally blew the guest away when he presented the check without the charge for burger! The server was actually in charge of service! These guys get it!!!!

Letting your servers really be in charge of taking care of their guests---not only helps build their gratuity ---but more importantly builds the reputation of your commitment for delivering on service excellence. Let them be in charge!!!   

Service Quote of the Month: "Servers that are made to feel like they're in charge will act like they're in charge!!!

Building Leadership Skills

This month leadership discussion: How Leaders Retain Talent in Their Operations-Think about working in place where the leader did a couple of the following: 

  • They only hire the best-they invest in the interview process-the warm body approach never works! 
  • They invest in those coming up behind them-Great leaders build a ladder for others to climb.
  • They share and more often actually giveaway their power to others.  
  • They consistently let their employees know what's expected of them and how they are doing! 

Take Home: Would this be a great place to work? As the leader pick one of these for next week and dive in! 

Points of Profit 

This Month's Point of Profit: Looking for Profit Enhancers in the Front of the House-We have been spending lots of time in the back of the house in recent newsletters now lets take a look at several things in the front of the house that can have a direct impact on your bottom line. 

  • Server knowledge coupled with salesmanship always equals higher check average-What can you do this week to enhance their understanding of your menu and also help them package their presentation to make more appealing to their guests?  
  • Programs that keep them coming back-Simple loyalty programs that keep the people that already love you coming back for more. Take care of your regulars and they will take care of you! 
  • Your employees representing you out in community. Our young people want to do something to help their community. Help them to do this and at the same time promote your business-These will be the best marketing dollars you'll ever invest!       

Getting Started: Which one of the items above is something that you can act upon right now? Go for it! 

     

 

              Reach the Next Level of Success-Go for It!   

One-on-One Business Coaching 

Click on One-on-One Business Coaching to explore our customized one-on-one coaching program for owners, managers and executives. Whether you need guidance on just-in-time operational goals for your business, personal career goals or want to genuinely succeed at reaching your personal goals this program is for you. We have two levels of coaching services available to fit your schedule and your budget!  

 

LeadershipCares

Serious about wanting to help young people and their community-read about the upcoming Golf Classic that supports our outreach programs: LeadershipCares Golf Classic 2008: Sponsorship Opportunity Information 

Leaders Wanted-We need caring leaders for LeadershipCares 2009: Email us at ron@leadershipcares.org  

Take Home Idea of the Month 
Personal Success-Career Building Tips  

We're offering our Seven Tips for Career Building Success in upcoming issues. Here's the third of seven tips to consider: 

Tip Three: Explore and Practice One New Skill Each Month-Make a list of the skills you think you'll need to make your future resume come true! Set aside two hours each week to research, study and practice each skill on your list. You may not master each new skill but think about how much better you'll be at a whole bunch of stuff.

Web Site of the Month
This month's website of the month: We've told you about www.allbusiness.com before. Book mark it! 

Check out their article on hiring. It has a great list of things to do that we think everyone should review: http://www.allbusiness.com/accommodation-food-services/food-services-drinking-places/3877292-1.html     

Points of Profit Leadership, Inc. 
  Points of Profit Leadership Inc. is the one stop shop for resources and tools for enhancing customer service levels, increasing profitability and developing leadership within your operation.
 


Ron Yudd is a recognized expert on developing profit strategies and guest service solutions. Ron provides his clients with the tools for their success. He accomplishes this through personal coaching, seminars, workshops, keynotes, facilitation and consulting. His workshops and seminars- Leadership Legacy, Leadership for the Bottom Line, No One Escapes Customer Service and Mentoring Today for Leaders Tomorrow have helped business operators focus in on building leadership skills, improve guest service and enhance the profitability of their operations. He combines a motivating style with practical “take home” ideas. You can reach him at http://www.ronyudd.com/ or via email at ron@ronyudd.com. His office number is 301-540-5791.
     

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Copyright 2008 by Ron Yudd