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Profit News |
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Points of
Profit News-Promotes service excellence,
leadership building and enhanced profits in the restaurant and
hospitality industry. This monthly resource provides quick tips,
tools and solutions you can use right away to instill a passion for
service in your business, build lasting profits and develop your managers into leaders. |
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Thought of the Month
This Month's Thought
of the Month-Acts of Hospitality-I'm thinking of the Liberty
Mutual Insurance TV commercial where one person sees another person
"do the right thing" and it starts a whole chain reaction
of others "doing the right thing". The other day I saw a
manager at a quick serve restaurant come from behind the counter to
help a disabled man carry his tray to a table. Pretty simple stuff
that you would think we should expect of those in the hospitality
business--however this day was a little different. As I sat there
drinking my coffee I counted three times that a different employee
came over to check on the guy and see if he had everything he
needed. The simple act of hospitality by the manager--sent a direct
message to his entire staff. Powerful stuff! Think about how our
actions influence those that work for us!
Quick Clicks:
Join this Year's Effort:
The 11th Annual ThanksgivingCares™ Event: For
info: www.leadershipcares.org
New Year's
Eve Menu Ideas: Check out this article to get started thinking about New Year's Eve menus ideas:
http://www.10best.com/New_York,NY/Articles/82/More_Than_a_Midnight_Snack/article.html
Need Some Extra
Corny Jokes for Thanksgiving? http://holidays.kaboose.com/thanks-games-jokes.html
Is it time for a 200
Points of Profit Analysis of your
operation?
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The "Creating Excellence" Audio CD and Workbook
For details, testimonials
and how to order click on: Creating Excellence Audio CD and Workbook
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Learn the secrets of how
to create a framework for excellence.
Discover why great companies are always "under construction"
and always working hard to compete against themselves. Learn why
it's so critical to "walk the path" your guest takes. This 75
minute audio CD and 40 page companion workbook are packed with
ideas to immediately implement in your business or
organization. You will learn the 3 things every guest wants
and the 12 tools every leader needs to create and build
excellence.
The "Creating Excellence" program is also
available as a leader lead seminar customized for your team!
Click: Request for Service Form and tell us how we
can serve you and your
team!
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On the Front Lines of Service
This Month's On
the Front Lines of Service: Great
Service is All in the Details-Success
in our business has always been about excellent execution and that
means making
sure all the little things are taken care of. Caterers are great
examples--they have to be sticklers for detail if they want
to pull off an extraordinary and successful event. They are
checklist crazy! This is a great lesson for the rest of us. Take care of the
little things and all the big things will fall right into place.
What's your list of the "little things"?
Here's
a few areas to get your started on a "little things" focus
- Entrance-lobby-atmosphere,
lighting, temp, music, and overall cleanliness
- Table
Tops-always perfectly set
- Rest
Rooms-must be super spotless
- Front
Desk-take a look at the front and also behind it
- Menus-spotless,
up-to-date, easy to read and understand
Getting Started: Walk
your own service process checking up on all the little things along
the way. Think about all the things your guest experiences---from
finger prints on the front door to dirty S+P shakers. The best way
to do this is to have your key people (servers and managers) take
the service walk and see what list of "little things" they come up
with.
Service
Quote of the Month: "The staff that master the
little things usually receive the biggest G's!"
(gratuities)
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Building Leadership Skills
This month on leadership: Real
Leaders are Great Motivators-The most successful leaders
in any business are those that know what motivates their people.
Leaders that are respected and often times loved by their staff are
those that can tap into their staff's "motivators". How do
they do this? Take a look at the list below
Here's how to get
started toward becoming a successful motivator:
- Talk-Interact-Work
Side-by-Side With-Train-Teach and Nurture All Your People
- Leaders are Great
Detectives-What are
your individual employee's motivators?
- Showcase Skills of Others-Allow
staff to take on responsibilities that will showcase their
individual skills.
- Set Other Up for Success-Be the
person that sets each member of your staff up for personal
success!
- Be the Reminder-Remind staff
that company success is equal to their success
Getting
Started-The first bullet above is enough to keep you
very busy for a awhile--look at each element of this bullet and
think about how well your business would run if you spent your
time just focused on these items!!
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Points of Profit
This Month's Point of Profit:
Reviewing the Behind the Scenes Costs-On
a very regular basis you should conduct a "behind the
scenes" cost review/analysis. Having a regular schedule in
place for doing this will allow you to stay on top of things and
never be lulled to sleep on the cost of the little things that it
takes to run your business. Here just a short list to get you
thinking about the things we should be checking on
On a very regular basis check on the
following costs:
- Dishwashing Supplies-Soaps and All
Cleaning Products
- Maintenance Agreements/Contracts-i.e.-Hood
Cleaning-Trash-Landscaping-and the list goes
on!
- Paper Supplies-Carry Out-Catering
Containers-Trays-Rest Room Paper Supplies
- Laundry and Linen-Check the
delivery counts
- Point of Sale Supplies-Guest
Checks-Tapes-Ribbons/Ink
- Petty Cash Expenditures-How
regular/steady are the amounts and what are they actually for?
Keep
in Mind: "It's always the
little things that make or break the bottom line"
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Reach the Next Level of Success-Go for It!
One-on-One
Business Coaching
Click on One-on-One Business
Coaching to explore our customized one-on-one coaching program
for owners, managers and executives. Whether you need guidance on
just-in-time operational goals for your business, personal career
goals or want to genuinely succeed at reaching your personal goals
this program is for you. We have two levels of coaching services
available to fit your schedule and your budget!
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| LeadershipCares |
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| Take Home
Idea of the Month |
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Personal Success-Career Building Tips
Our Seven
Tips for Career Building Success-Here's
the fifth of seven tips to consider:
Tip Five:
Join the Local Chapter-Get
involved! Join the local chapter of your professional
organization. You have to get out there and mingle, share and
learn from others. The fastest way to complete your future resume
is to rub elbows with others in your field... and remember don't
just join-get involved! Take the lead on something that your local
chapter is doing and volunteer to get it done!
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Web Site of the Month
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Points of Profit Leadership, Inc. |
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Points of Profit
Leadership Inc. is the one stop shop for resources and tools for
enhancing customer service levels, increasing profitability and
developing leadership within your
operation. |
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Ron Yudd is
a recognized expert on developing profit strategies and guest service solutions. Ron provides his clients with the tools for their
success. He accomplishes this through personal coaching, seminars, workshops,
keynotes, facilitation and consulting. His workshops and
seminars- Leadership Legacy, Leadership for the Bottom Line, No One
Escapes Service and Mentoring Today for Leaders Tomorrow
have helped business operators focus in on building leadership
skills, improve guest service and enhance the profitability of
their operations. He combines a motivating style with practical
“take home” ideas. You can reach him at http://www.ronyudd.com/ or via
email at ron@ronyudd.com. His
office number is 301-540-5791. |
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