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Keynote
Speech
Delivered to the American Culinary Federation Regional Conference
March 20, 2004
Thank
you ---------------- It is an honor to be part of todays program.
I would
like to read something to you that I wrote in my e-zine newsletter
that went out this past Thursday. Its really the best way
I can express how I feel about speaking to you today:
This
weekend I will have the privilege of delivering a keynote at the
American Culinary Federation's Northeast Regional Conference in
Newport RI. As many of our readers already know ACF members are
the backbone of our industry. They are always the first group to
step forward when someone needs their skills for a charitable event.
I intend to remind them that for every TV chef there are 1,000 other
chefs that work tirelessly in the sub-basement of hospitals and
office buildings and for every chef that gets to work in a glass
enclosed kitchen there are 1,000 that put out incredible food in
less than perfect conditions and for every celebrity chef there
are 10,000 that go to work each and every day proud of what they
do and passionate about how they do it. Real chef's are not in it
for the glory---they're in it for the passion, for the honor of
serving others and for the love of good food prepared well!! Thanks
ACFthis ones for you!
Leading
in todays business world (whether it be as a leader in ACF
or a leader in your business) -----is about passion, laser beam
focus, and personal courage. It is about living what you believe
in, being fully committed to making things happen and having the
guts to keep going when its easy to quit.
Think
about those in our industry that have been genuinely successful:
Norman Brinker Rich Melman- Ella Brennan- Danny Meyer of
Union Square Café -------- Each of them has been passionate
about their concepts---they are completely immersed in what they
are trying to accomplish and they have the guts to keep going and
bring others along with them. (Dont forget that line---bring
others along with them.
And
then there are other leadersleaders that are famous to this
group-------names like--George OPalenick, Michael Ty, Ed Leonard,
Jim Taylor, Peter Hyde and the young woman that that read our Culinarians
Code at the opening today.
These
leadersnot only are leaders in their own organizations, their
own kitchens, their own businesses----but they have given the gift
of their passion, focus and perseverance to ACF.
What
are their secrets? ---what does it take to lead?
What
does it take to develop a personal brand that will separate you
from the packhelp you stand out and set you up for personal
and professional success?
In
an industry that employs 12 million people, has close to 900,000
locations and generates 1.2 billion dollars a day in salesits
not easy to stand out----but there are things you can do, real things,
things you can do everyday---little leadership actions that you
can take that will strengthen your personal brand, expand your realm
of influence and set you and your team up for genuine success.
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Genuine Leaders do Three Things Well:
They
Speak Itmeaning--they always say it like it isthey
let their people know exactly whats going on and where they
stand----There are no secrets in a successful business!! Have you
ever noticed that when we get in trouble in our business is when
the catering manager is not fully sharing information with the chef
or visa versawhats the result? Your righttotal
disaster!!! There are no secrets in a successful business. Everyone
has to be on the same page. Everyone has to be clear on the mission
at hand. Great leaders communicate their vision at every opportunity.
They speak it everyday!
Secondly----They
Provide Hope for Othersthey make people feel good about what
they are doing. They make their people feel important. They make
others feel that their contributions really count in the success
of the operation. They work hard at creating stars at every level
of their operation. Hope is the greatest gift a leader can give.
And
third----leaders are fully engagedfully involved---fully committed---They
do stuff-they make things happen--they stand up for what they believe.
They take action---At its very essence---after you reduce
all of the leadership info down to its essencethis is
what leaders dothey take action!!!!! They get stuff done!!!!
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Leaders come in all shapes and sizessome are famous but most
are not! Heres one story about a chef that took action
Executive Chef Tom Hurley from Lush Restaurant in Portland
Oregon. Tom, a retired firefighter, realized his dream of becoming
a chef by attending and earning a diploma from The French Culinary
Institute in New York City. While studying in New York he befriended
the firefighters from Rescue I in Manhattan. Immediately after the
September 11th tragedy Tom flew to New York and cooked for several
weeks at their firehouse also giving the gift of friendship and
support. Since returning to Portland he has raised over $70,000
for the NY Firefighter's Fund. AND --------"in the selfless
firehouse mode, he insists on wanting no personal credit."
He has replaced credit for his actions---with the influence he has
had on others.
This
next story is about hope and the power that giving hope to others
has:
Several
years ago I attended the Ivy Awards dinner in Chicago during
the NRA Show and by chance sat at the table with Chef Paul Prudome.
A young chef by the name of Frank Brigtsen was receiving one of
the Ivys that evening and he had apprenticed under Chef Prudome.
Frank gets up to receive the award and he begins to talk not about
his accomplishments and his award winning restaurant but about what
Chef Prudome had done for him. He said that he was very close to
living in the back of his car when Chef Prudome took him under his
wing and he wouldnt be standing up there in a fancy tuxedo
if it wasnt for the fact the Chef Prudome helped him believe
in himself. Chef Prudome had given him hope for a better future.
He turns and looks over toward the table ----- as a son would look
over to his father for approval and all of us are in tears. When
I think of Paul Prudome I dont think about Cajun Spice or
K-Pauls---I think about Frank Brigtsenand the power of hope.
The
third short story is about a young Johnson and Wales graduate by
the name of Sara George. I met here last year at the NRA Show. She
had just graduated from the Denver program and was working as a
recruiter for Johnson and Wales. I asked her to come to a speech
I was making to high school students that would be visiting the
Show. Sara had started at Pizza Hut at 16 years old and worked her
way up to assistant manager before deciding to go off to culinary
school .When I had Sara stand up in her crispy and super clean whites
and I told the 2000 young people that she had started at Pizza Hut
and had just graduated college with a degree in culinary arts------you
could hear a pin drop---those of you that know teenagers---know
that that it is not very often that you can hear a pin drop. Sara
in the eyes of those students had become a modelan example
of what they could be. They saw themselves in Sara. It clicked in
their head that that could be them up there looking sharp and feeling
confident.
Billy
Shore who started Share Our Strength says in his newest book The
Light of Conscience that the hunger for hope is the greatest
hunger of all and I say that as chefs our greatest leadership challenge
is to not only feed our hungry guests, but to feed the hunger of
hope that our employees and associates have.
Three
leadership things you can do:
One
----Speak It always say it like it is. Everyone
that works for you wants to know two things. This is also the greatest
gift you can give a young developing manager and leader. Every employee
wants to know two things ---they want to know what you----their
bosstheir leader expects and second they want to know how
they are doing. Take the time each day to make sure those that work
for you know exactly what you expect and then let them know-----------
how theyre doing.
SecondProvide
Hope for Othersyou can do this by making others feel usefulfeel
that what they are doing really is making a difference. I was speaking
last week to a group of club managers and chefs in the mid west
and I asked them that when they returned to their kitchen the next
day to call over the lady that slices the tomatoes and ask for her
ideas on a special plate presentation that they may be working onask
her what she thinks-show respect for her opinion. Would it kill
any of us if we actually used her suggestion?
And
third----be engaged---Step forward---get involved. When we teach
the twelve ingredients of leadership in our Mentor Cares program
to young people we have a phrase that says----Leaders dont
lament---they Shut Up and Drive-They take action! Pick an issue
in ACF that is important to you----that has meaning for you and
throw yourself into getting something done about it. By doing this
you honor those in ACF that came before you and you help make the
organization better for those that will come after you.
A couple
of quick recommendations for take home:
Two
Books:
Billy
Shores The Light of Conscience
And John Maxwells Developing the Leaders Around You
Two
Web sites:
Of course-ronyudd.com for notes on this speech and Ive discovered
another: RestaurantEdge.coma site created by a young chef |