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Profit News |
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Points of
Profit News-the newsletter that promotes service excellence,
leadership building and enhanced profits in the restaurant and
hospitality industry. This monthly resource provides quick tips,
tools and solutions you can use right away to instill a passion for
service in your business, build real and lasting profits and help
develop your managers into leaders. |
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Welcome to all our new subscribers. Thanks for
joining us in our restaurant and foodservice adventure.
Also----thanks for using our "Send This Newsletter to a
Friend" feature. We really appreciate it when you
pass along our industry news and information to your team members
and associates.
Points of Profit Leadership would like to welcome Mr.
Steven C. Johnson from Alexandria VA. as our newest training
specialist. Steve has an extensive hotel and fine dining
background and will be presenting front line service workshops and
other customized programs. Welcome aboard Steve--we feel lucky to
have you!
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Thought of the Month
This month's thought is about an experience I had recently
while presenting a seminar out West. I had the pleasure of meeting
Ms. Lois Berg a human dynamo and service excellence machine that
works at the Wingate Inn in Fargo, North Dakota. Ms. Berg is the
person in this hotel operation who is in charge of setting up the
breakfast bar and keeping it stocked and clean. Ms. Berg
had my room set up and ready to go before 7am each morning and
remained on top of everything all morning long--greeting guests and
making sure that the buffet looked perfect. Ms. Berg would
periodically check in with me during the breaks to make sure we had
everything we needed. Sounds like service we should expect doesn't
it? Pretty straight forward---Just a minute---The real service
didn't start until the third morning when I was checking out and
headed to the airport for an early flight. Guess who greets me with
a cup of coffee, guess who tries to lift my bags into the airport
van, guess who drives me to the airport, guess who gives me a hug at
the airport?? Yes--Ms. Lois Berg--and oh by the way on the way to
the airport Ms. Berg told me that she would be celebrating her 73rd
birthday that Friday. Happy birthday Ms. Berg and thanks for
teaching me a wonderful lesson in "above and beyond" guest
service. |
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Pre-Release
Sale-New Audio CD
and Workbook-Now Available
"Creating
Excellence"
The
Steps to Build a Lasting and Effective Organization |
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| Learn
the secrets of how to create a framework for excellence in
your organization. Discover why great companies are always
"under construction" and work hard to compete
against themselves. Learn why it's so critical to "walk
the path" your customers and guests take. This 75 minute
CD and 40 page companion workbook is packed with ideas to
immediately implement in your business or organization. You
will learn the 3 things that every customer wants and the 12
tools every leader needs to create and build excellence.
Points of Profit News Subscribers receive a 20% discount
through May 31st. E-mail us for sale information: info@pointsofprofit.com
The
"Creating Excellence" program is also available as a
leader lead seminar
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Learn about our full line
of audio tools by clicking www.ronyudd.com/products.php
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On the Front Lines of Service
This month's tip on service focuses
on working with your wait staff to ensure that they remain at their
guest's service even after the check has been settled. It is
natural that after the check has been paid and the good-byes have
been delivered that a server will transfer their focus on to other
guests. It is very special when a server continues to be "of
service" even after the bill has been settled. Remind your
wait staff that remaining "actively available" for their
guests does three very positive things:
- It helps them build a
relationship for the guest's next visit.
- It sends a message that they
genuinely cares about their guest's total experience.
- Helps out as a "G
Builder"--(Gratuity Builder)--for when the guest
returns.
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Building Leadership Skills
We will be presenting a seminar
entitled "Real Life Mentoring--Create Leaders and Build a
Stronger Business" at the NRA Show on May 19th at 10:00am at
McCormick Place. Please stop by and sit in for a few
minutes---Part of our future is how we reach back and bring others
along. Mentoring is a leadership skill that not only helps build a
strong industry but when done at the unit level has a direct
impact on profitability. Remember young people are not our
future---we are their future.
A
Reminder on the Three R's of Effective Mentoring:
Ropes-Effective
mentors show others the "ropes" of the job and they are
always there to throw a rope to their mentees when they need one.
Realities-Effective
mentors make sure their mentees are always aware of the
"realities" of the job and the culture around them.
Reminders-Effective
mentors are always there to gently "remind" their
mentees about their level of performance and what skills they have
committed to master.
Consider
building these three R's into how your trainers perform their
mission at all levels of the operation. Effective trainers are
good mentors.
Also----Thanks
for your response to our recent series on the Five Keys to
Successful Mentoring. Click on www.ronyudd.com/pop021015.htm
to review all Five of the Keys.
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Profitability Plus
This month's Point of Profit is
about checking your controls on all the center of the plate
items you serve. This item is the most expensive food item we
produce and must be monitored and controlled to ensure we meet our
overall food cost target. Using a reconciliation or a simple
variance report is a tool that can help you maintain this control.
If you are not doing this now in your operations start off by
selecting your most expensive entrees and go from there. Here's
the equation to check each shift:
Open Inventory + Quantity Issued =
Total Available--- Subtract
Shift Closing Count=Quantity Consumed--Compare This Figure to
Quantity Sold and See if There is a Variance.
Simple stuff-but it will help to
focus staff on what's important and keep an eye on your most
expensive food
items.
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Discover The
Secrets to Reaching Real Success |
| Reach your personal and professional goals. Check out
our popular way to stay on course for building personal and
professional success. Click on www.ronyudd.com/1on1.php to
explore our one-on-one success coaching program for executives and
managers. We have three levels of personal coaching services
available. |
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| Leadership Cares |
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Leadership
Cares-Calling All Mentors
Call for Mentors-As part of
our Mentor Cares/Leadership Cares initiatives we are working in
partnership with the Boys and Girls Clubs of America and the
Prince Georges County MD Career Academies in creating a Leadership
Camp Program for High School students. Part of this workshop and
camp is to provide the young people with exposure to various
career opportunities. Drop us an email at ron@leadershipcares.org
and let us know if you would like to join us. The adults that
participate as coaches and mentors will receive training that will
help them become more effective managers and leaders in their
workplace. Interesting equation-the adult wins-the high schooler
wins--a middle schooler wins and your company wins. Sounds like a
workforce development solution. Get
involved--drop us an email.
It's Never Too
Early to Mark Your Calendar (Especially for Golfers)-The Leadership Cares Golf Classic is scheduled to be
held on August 4th, 2003 at Bretton Woods Country Club in Germantown
MD. Visit our site at
http://www.leadershipcares.org/
for details and sign up instructions. This is the main
fundraiser for our three outreach programs so we hope you can join
us. Hello--food industry friends--this is great exposure for
your business!
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| Take Home
Idea of the Month |
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Taking Stock vs. Making Stock
A couple of months ago we talked
about people in our business that still made stocks from scratch
and their passion for real flavors and the fun they have talking
with others that share their passion. This month's thought is not
about making stock it's about taking stock. Taking stock of our
industry. We have this extraordinary opportunity to take our
industry to the next level. Foodtv.com, celebrity chefs and the
explosion in the number of culinary schools has attracted many of
the best and brightest to our industry. Now it's our turn--those
in operations--- to make sure we work hard at keeping these young
people and develop them into people that can channel their passion
into a rewarding and lasting career. Creating a real path for
growth, nurturing them as they learn and creating an environment
in which that want to stay should be our most important mission.
This month reflect on what you are doing in the corporate office
and at the unit level to help retain this next generation of
restaurant and hospitality professionals.
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Open Forum For Excellence
Click
here to share
your thoughts, sound
off, ask
a question, make
an observation, find some help from your peers, or share
some war stories. Keep in mind that our mission all along has been to create a
resource for excellence in service, leadership, and
profitability----which covers a lot of ground. We'll post items as
they come in.
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Web Site of the Month
This month’s web suggestion is a great place to
explore restaurant menus. Whether you're a chef, manager or
someone that just likes to see what other operations are offering
this is the site for you. Click on: http://www.amazon.com/exec/obidos/tg/browse/-/913908/103-0346144-1588664
and let the exploring begin! One of our clients used this link to
do some price comparisons for a new menu he was developing. Have
fun--the only problem is that you get pretty hungry after spending
just five minutes on your search. |
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Points of Profit
Leadership Inc. helps companies develop their managers into
leaders. We are a one stop shop for resources and tools for
enhancing customer service levels, increasing profitability and
developing leadership within your
operation. |
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Points of Profit News is an online means of sharing
information of interest to the restaurant and hospitality community.
You are encouraged to send questions, make observations and share
items of interest. E-mail your ideas, thoughts and contributions
along with your name, address and phone number to: ron@ronyudd.com |
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Ron Yudd is
a recognized expert on developing profit strategies and customer
service solutions. Ron provides his clients with the tools for their
success. He accomplishes this through keynotes, seminars, workshops,
facilitation, consulting and personal coaching. His keynotes and
seminars- Leadership Legacy, Leadership for the Bottom Line, No One
Escapes Customer Service and Mentoring Today for Leaders Tomorrow
have helped business operators focus in on building leadership
skills, improve customer service and enhance the profitability of
their operations. He combines a motivating style with practical
“take home” ideas. You can reach him at http://www.ronyudd.com/ or email
him at ron@ronyudd.com. His
office number is 301-540-5791. |
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