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Profit News |
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Points of
Profit News-the newsletter that promotes service excellence,
leadership building and enhanced profits in the restaurant and
hospitality industry. This monthly resource provides quick tips,
tools and solutions you can use right away to instill a passion for
service in your business, build real and lasting profits and help
develop your managers into leaders. |
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Welcome New Subscribers. Thanks for
joining us on our restaurant and foodservice adventure.
Thanksgiving
Cares Basket Program! This year the young people in our Mentor Cares program will
provide over 650 families in need with a basket of thanksgiving
food. Details on how you can participate can be found at: www.ronyudd.com/lcf_press_2003/pr_thanks_2003.htm.
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Thought of the Month
Being There to Create Comfort-Recently, as a proud Papa, I
helped my youngest daughter settle in at the CIA in Hyde Park NY.
She has begun her Culinary Arts adventure after working for several
years in the business. At one of the meetings that was held for
parents the speaker mentioned that the first couple of months can be
a tough adjustment for the students and suggested that families and
friends make an effort to call and email more frequently during this
period. It reminded me about the importance of mentoring and what
mentoring really is. Sometimes just being there or letting someone
know that you're there is enough to create comfort for someone going
through a tough time or adjusting to a new situation. Maybe we as an
industry could adopt students in our local areas as they begin their
culinary or management schooling and simply "be there" for
them. A periodic phone call or a supportive email may be all it
takes to keep them going on an adventure we know that they will all
enjoy! |
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"Creating
Excellence"
The Steps to
Build a Lasting And Effective Organization
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Learn
the secrets of how to create a framework for excellence in
your organization. Discover why great companies are always
"under construction" and always work hard to compete against
themselves. Learn why it's so critical to "walk the path" your
customers and guests take. The 75 minute CD and 40 page
companion workbook are packed with ideas to immediately
implement in your business or organization. You will learn the
3 things that every customer wants and the 12 tools every
leader needs to create and build excellence.
For details click
on: http://www.ronyudd.com/showproduct.php?iid=4
This "Creating
Excellence" program is also available as a leader lead
seminar |
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Learn about our
full line of audio tools by clicking www.ronyudd.com/products.php
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On the Front Lines of Service
This month's tip on service focuses in on
Guiding and Educating Our Guests.
Part of creating a memorable experience for our guests is helping
them through the meal. Servers have a great opportunity to build
their own fan club and create comfort for their guests by giving
them advice and information that will help the guest fully enjoy
their experience. Servers can educate their guests by:
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Making genuine
suggestions based on their guest's likes and dislikes
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Providing
information on the origin, ingredients and preparation methods
of the selections
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Offering
mini-samples of new items or items that the guest expresses an
interest in. Think micro-mini-scoop----like the ice cream shop
that offers a little sample of their new flavors.
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Building Leadership Skills
Leadership Reminder-Teaching others whether it be a recipe,
a technique or a simple skill that will make their job a little
easier is what good leadership is all about. Effective leadership at the
unit level begins with developing our managers as effective
coaches and teachers. The most important role the manager plays at
the unit level is not checking in the produce or getting enough
quarters and singles for the weekend, but effectively developing
his/her replacement. Managers effectively teach and coach by:
- Spelling out the specific
expectations for those they are teaching and leading
- Slowly and purposely demonstrating
the exact techniques of the skill they are
teaching
- Allowing those they are teaching
to practice the techniques in a safe environment
- Mentoring and nurturing those
they teach by helping them effectively use the new skills
Leadership
Words of Wisdom-Don't base
promotion on the bottom line performance but on how well the shop
can run without the boss being there. In other words, has the
manager that's up for promotion prepared those behind her to take
over and effectively run the business? This seems like a
good subject to discuss at your next Area Director's meeting!
Free Offer: The Power Point Slide Show for our "Real Life Mentoring"
seminar presented at this Year's NRA Show is available by dropping us an email
at: mentoring@pointsofprofit.com
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Profitability Plus
This month's Point of Profit is Walking
the Path your food takes as it goes from back door to guest
table. Following the steps the food makes along the way from
purchasing to receiving, issuing and preparation gives you the
opportunity to construct standards of how the items should be
handled. It also gives you an opportunity to assign responsibility
and accountability to the food at each stop along the path. This
month follow an item (center of the plate) along the path and
evaluate how you're handling the item as it goes through the
process. |
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One-on-One Success
Coaching Service Now Available |
| Take your operation to the next level. Reach your personal and professional goals. Check out
our popular way to stay on course for building personal and
professional success. Click on www.ronyudd.com/1on1.php to
explore our one-on-one success coaching program for executives and
managers. We have three levels of personal coaching services
available.
Bonus-To explore our Seven Steps for Personal
Professional Success click on: http://www.restaurantedge.com/index.phtml?catid=1221
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| Leadership Cares |
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Check out the details of our Mentor
Cares Conference held as part of our Leadership Cares initiative.
For details and testimonials click on: http://www.ronyudd.com/mc_2003_pr.htm.
We are looking for partners to expand this outreach program into
major cities across the U.S. We feel strongly that this workforce
development program is a major way to solve the attraction and
retention problem we face in the industry. Drop us an email at
mentoring@leadershipcares.org
to explore how we can partner on this vision. |
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| Take Home
Idea of the Month |
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Making Your Stars Available As Guest Speakers
and Mentors
One way to motivate your people and
also help promote your business is to encourage your employees to
reach out to others that may be considering our business as a
career. Make your key people available to the local high school
culinary and restaurant instructors. Encourage them to speak to
groups of young people and tell their stories of how they came up
the ladder. Consider starting a mentoring program with these local
schools--give culinary demos, participate in local special events,
sponsor and support job fairs. Think about it--your people are out
there promoting your restaurant and at the same time promoting our
industry to the next generation---it's a
win-win-win! |
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Open Forum For Excellence
Click
here to share
your thoughts, sound
off, ask
a question, make
an observation, find some help from your peers, or share
some stories. Keep in mind that our mission all along has been
to create a resource for excellence in service, leadership, and
profitability----which covers a lot of ground. We'll post items as
they come in. |
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Web Site of the Month
This month we offer three sites to explore. The
first is www.restaurantedge.com-developed
and designed by professionals in our industry for professions in
our industry. Eric Hahn, a very creative young chef has done a
wonderful job delivering valuable tools and information. The
second site is www.foodservicecentral.com.
Check out their list free industry
publications. The third web adventure can be found at www.thanksgivingrecipe.com--this
site will give you some creative ideas for your upcoming
thanksgiving menus. Have fun! |
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Points of Profit
Leadership Inc. helps companies develop their managers into
leaders. We are a one stop shop for resources and tools for
enhancing customer service levels, increasing profitability and
developing leadership within your
operation. |
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Points of Profit News is an online means of sharing
information of interest to the restaurant and hospitality community.
You are encouraged to send questions, make observations and share
items of interest. E-mail your ideas, thoughts and contributions
along with your name, address and phone number to: ron@ronyudd.com |
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Ron Yudd is
a recognized expert on developing profit strategies and customer
service solutions. Ron provides his clients with the tools for their
success. He accomplishes this through keynotes, seminars, workshops,
facilitation, consulting and personal coaching. His keynotes and
seminars- Leadership Legacy, Leadership for the Bottom Line, No One
Escapes Customer Service and Mentoring Today for Leaders Tomorrow
have helped business operators focus in on building leadership
skills, improve customer service and enhance the profitability of
their operations. He combines a motivating style with practical
“take home” ideas. You can reach him at http://www.ronyudd.com/ or email
him at ron@ronyudd.com. His
office number is 301-540-5791. |
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