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Profit News |
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Points of
Profit News-the newsletter that promotes service excellence,
leadership building and enhanced profits in the restaurant and
hospitality industry. This monthly resource provides quick tips,
tools and solutions you can use right away to instill a passion for
service in your business, build real and lasting profits and help
develop your managers into leaders. See
our full line of audio-success tools at www.ronyudd.com/products.php
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Thought for the Month
Salute to Chefs-This weekend I
have the privilege of delivering the keynote at the American
Culinary Federation's Northeast Regional Conference in Newport RI.
As many of our readers already know ACF members are the backbone of
our industry. They are always the first group to step forward when
someone needs their skills for a charitable event. I intend to
remind them that for every TV chef there are 1,000 other chefs that
work tirelessly in the sub-basement of hospitals and office
buildings and for every chef that gets to work in a glass enclosed
kitchen there are 1,000 that put out incredible food in less than
perfect conditions and for every celebrity chef there are 10,000
that go to work each and every day proud of what they do and
passionate about how they do it. Real chef's are not in it for the
glory---they're in it for the passion, for the honor of serving others
and for the love of good food prepared well!! Thanks ACF--here's one
for you!
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"Creating
Excellence"
The
Steps to Build a Lasting and Effective Organization
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Learn the secrets of
how to create a framework for excellence in your organization.
Discover why great companies are always
"under construction" and always work hard to compete against
themselves. Learn why it's so critical to "walk the path" your
guest take. The 75 minute audio CD and 40 page companion
workbook are packed with ideas to immediately implement in
your business or organization. You will learn the 3 things
every guest wants and the 12 tools every leader needs to
create and build excellence. For
details and testimonials click on: www.ronyudd.com/showproduct.php?iid=4 The "Creating
Excellence" program is also available as a leader lead
seminar customized for your team! Drop us an email for details
on how we can bring this program to your group or conference- excellence@ronyudd.com |
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On the Front Lines of Service
Think of your servers as coaches for
your guests. An effective athletic coach gives their athletes
the tools they need to be successful. They teach, motivate, reward
and celebrate. Think about positioning your service staff as
coaches for their guests. Their mission is to ensure that the
guest has a great experience. To that end they deliver
information, make suggestions, celebrate selections and support
the guest as they go through their meal. Remember great coaches
are super supportive, always available, ego-less and upbeat. Just
what we want in our service staff!
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Building Leadership Skills
Leaders are different than managers!
Managers work from a framework of operations manuals, "things
to do" lists and deadlines. Critically important
stuff-yes---but leaders do all that and then they think about the
bigger picture, about how they can involve others and then they
explore effective ways to link ideas and people together for
everyone's success.
The place to start----your next
manager's meeting. Ask your team the difference between being an
effective manager and an effective leader. Remember, there are
leaders working at every level within your organization right now.
They are just waiting for your support and
recognition!
Click www.ronyudd.com/popn040106htm
to read about the 50 Free Speeches on
Mentoring offer I am willing to deliver at any
conference, to any audience or to any company that is serious about
implementing a real life mentoring program.
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Profitability Plus
This
month profitability plus is about a tool we use called the Menu
Gauntlet. It's a ten step checklist that we advise clients to
put every new item through that they intend to add to their
printed menus. The thought here is that if the item survives the
ten steps along the menu gauntlet it will be strong enough to be
placed on the menu and be a genuine contributor to the
profitability of the operation. This month the first two steps of
the gauntlet:
- Step One-Does the item
meet the needs, wants and desire of your current guests? Where
to check-sales mix, comments, complaints, current local trends
and the competition.
- Step Two-What is the real
vs. theoretical food cost percentage? Don't gamble on theory
or what the cost is on paper---do the reality check well
before the item makes it to the printed menu.
Next Month-Steps Three and Four of
the Menu Gauntlet.
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One-on-One Success
Coaching |
| Take your business to the next level. Reach your personal and professional goals. Check out
our popular way to stay on course for building personal and
professional success. Click on www.ronyudd.com/1on1.php to
explore our one-on-one success coaching program for executives and
managers. We have three levels of personal coaching services
available to fit your schedule and your budget.
Bonus: Explore our Seven Steps for Personal
and Professional Success click: http://www.restaurantedge.com/index.phtml?catid=1221
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| Leadership Cares |
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Save the Dates: Mentor Cares
Workshops will be held on March 30th and April 27th and our Mentor Cares College and Career Day will be held
on April 30th in the Washington D.C. area.
Drop us an email at: ron@leadershipcares.org
to let us know if you would like to involved.
We are looking for partners to expand
our three Leadership Cares outreach programs into
major cities across the U.S. We feel strongly that this workforce
development program is one solution to the attraction and
retention dilemma we face in a variety of industries. Drop us an
email
to explore how we can partner on this vision.
It's Never Too Early
to Mark Your Calendar for Golf-The
Leadership Cares Golf Classic will be held on August 2nd 2004. For
details click: www.ronyudd.com/golf_2004.htm |
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| Take Home
Idea of the Month |
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What Is Your Personal Brand?
How are you communicating your
personal brand? Your Personal brand is about you
and how you are
perceived by those you serve and interact
with each and every day. Your personal brand helps you stand out
from others. It's what separates you from the pack. How you
communicate your personal brand is critical to how well you will differentiate
yourself. You create a picture of yourself in the eyes of others
and communicate your unique brand by:
- Who you hang with! Who is in
your network. What groups you join-(personal and
professional)
- How you deliver on your tasks
and missions at work. Do you give 100% to what you do?
- Who you help. Do you work at
helping others? Do you reach back to help those coming up
behind you?
- Who you try to influence. Where
you are working hard to affect change?
Next Month--Does my personal style
match my personal brand? |
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Open Forum For Excellence
Click
here to find some help from your peers, share
your thoughts or story, sound
off, or simply make
an observation. Keep in mind that our mission all along has been
to create a resource for excellence in service, leadership, and
profitability----which covers a lot of ground. We'll post and
exchange items as
they come in. |
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Web Site of the Month
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Points of Profit
Leadership Inc. helps companies develop their managers into
leaders. We are a one stop shop for resources and tools for
enhancing customer service levels, increasing profitability and
developing leadership within your
operation. |
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Points of Profit News is an online means of sharing
information of interest to the restaurant and hospitality community.
You are encouraged to send questions, make observations and share
items of interest. E-mail your ideas, thoughts and contributions
along with your name, address and phone number to: ron@ronyudd.com |
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Ron Yudd is
a recognized expert on developing profit strategies and customer
service solutions. Ron provides his clients with the tools for their
success. He accomplishes this through keynotes, seminars, workshops,
facilitation, consulting and personal coaching. His keynotes and
seminars- Leadership Legacy, Leadership for the Bottom Line, No One
Escapes Customer Service and Mentoring Today for Leaders Tomorrow
have helped business operators focus in on building leadership
skills, improve customer service and enhance the profitability of
their operations. He combines a motivating style with practical
“take home” ideas. You can reach him at http://www.ronyudd.com/ or email
him at ron@ronyudd.com. His
office number is 301-540-5791. |
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