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Profit News |
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Points of
Profit News-the newsletter that promotes service excellence,
leadership building and enhanced profits in the restaurant and
hospitality industry. This monthly resource provides quick tips,
tools and solutions you can use right away to instill a passion for
service in your business, build real and lasting profits and help
develop your managers into leaders. See
our full line of success tools at www.ronyudd.com/products.php
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Thoughts for the Month
I'm reading Billy Shore's new book The
Light of Conscience. Billy is the founder and director of
Share Our Strength, the hunger relief program that many of our readers
are involved in. His book is about how individuals making little
daily decisions can create genuine change and inspire thousands of
others along the way. He talks about the hunger of hope as being the
greatest hunger of all. This made me think about the business we're
in and the fact that we not only feed our guests, but part of what
we do is feed the hunger of hope of our employees, associates and
managers. Our employees and others that work for us have hope
for a better future, a brighter time for their children, a light at
the end of the tunnel---maybe our real job is to feed their hope and
also keep hope alive in everyone we come in contact with. Just
maybe----the little things we do each day really can make a
difference. Read Billy's book!
Goal For the Upcoming NRA Show-My
personal goal this year at the Show is to have each of the 800 to
1000 high school culinary and hospitality students personally
welcomed by all those industry professionals that will be visiting
the Show. On Monday May 24th and Tuesday 25th these students will be
walking the floor exploring opportunities in our industry. If each
of you that will be attending the Show stops one student and
introduces yourself and welcomes them to the industry and offers a
little advice or offers a business card--just think about the
possible impact we could have on these potential and future leaders
in our industry. Click here for all the NRA Show details: http://www.restaurant.org/show/media/news/pressrelease.cfm?ID=864
ACF Keynote-Now On-Line: Read
the March 2004 Keynote Genuine Leadership Success delivered
at the American Culinary Federation Conference at: http://www.ronyudd.com/speeches/acf_speech_2004.htm
Just couldn't resist
this item for any of our friends out there that have been dealing
with the trials and tribulations of learning new software: The
Microsoft Waiter
Patron:
Waiter!
Waiter: Hi, my name is Bill, and I'll be your Support Waiter.
What seems to be the problem?
Patron: There's a fly in my soup!
Waiter: Try again, maybe the fly won't be there this time.
Patron: No, it's still there.
Waiter: Maybe it's the way you're using the soup; try eating
it with a fork instead.
Patron: Even when I use the fork, the fly is still there.
Waiter: Maybe the soup is incompatible with the bowl; what
kind of bowl are you using?
Patron: A SOUP bowl!
Waiter: Hmmm, that should work. Maybe it's a configuration
problem; how was the bowl set up?
Patron: You brought it to me on a saucer; what has that to do
with the fly in my soup?!
Waiter: Can you remember everything you did before you
noticed the fly in your soup?
Patron: I sat down and ordered the Soup of the Day!
Waiter: Have you considered upgrading to the latest Soup of
the Day?
Patron: You have more than one Soup of the Day each day?
Waiter: Yes, the Soup of the Day is changed every hour.
Patron: Well, what is the Soup of the Day now?
Waiter: The current Soup of the Day is tomato.
Patron: Fine. Bring me the tomato soup, and the check. I'm
running late now.
[Waiter leaves and returns with another bowl of soup and the check]
Waiter: Here you are, Sir. The soup and your check.
Patron: This is potato soup.
Waiter: Yes, the tomato soup wasn't ready yet.
Patron: Well, I'm so hungry now, I'll eat anything.
[The waiter leaves.]
Patron: Waiter! There's a gnat in my soup!
The Guest Check:
Soup of the Day . . . . . . . . . . $5.00
Upgrade to Newer Soup of the Day. . $2.50
Access to Support . . . . . . . . . $1.00
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"Creating
Excellence"
The
Steps to Build a Lasting and Effective Organization
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Learn the secrets of
how to create a framework for excellence in your organization.
Discover why great companies are always
"under construction" and always work hard to compete against
themselves. Learn why it's so critical to "walk the path" your
guest take. The 75 minute audio CD and 40 page companion
workbook are packed with ideas to immediately implement in
your business or organization. You will learn the 3 things
every guest wants and the 12 tools every leader needs to
create and build excellence. For
details and testimonials click on: www.ronyudd.com/showproduct.php?iid=4 The "Creating
Excellence" program is also available as a leader lead
seminar customized for your team! Drop us an email for details
on how we can bring this program to your group or conference- excellence@ronyudd.com |
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On the Front Lines of Service
More on Servers as Coaches for Your
Guests. Great coaches
are super supportive, always available, ego-less and upbeat. A
great coach is a tool giver. To that end our servers
should deliver accurate information, make suggestions, celebrate selections and support
the guest as they enjoy their way through their meal. Three things
"servers as coaches" can do tableside or counter side:
- Ask about needs, wants and
desires. Information helps servers effectively coach their
guest on choices.
- Really know the menu--It's not
about just suggesting an item it's knowing what
it really tastes like!
- Link "likes" directly
to menu items--Example--"Oh--if you like fresh fish you
have to try our ________."
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Building Leadership Skills
Leaders are Different than Managers!
Managers solve problems but leaders work to ensure they don't
happen again. There is a huge difference. One of the ways to
effectively develop your managers into leaders is to show them
this difference. The more we can model and share examples of this
the better chance we have of developing leaders at all levels of
our operations.
Take Home Idea-At your next
manager's meeting. Present a real life situation that occurs in
your operations and then have your managers work to solve the
immediate problem and then have them brainstorm a long term
solution so the problem is put to sleep for good! When they've
completed the exercise show them the difference between simply
managing the conflict or problem and leading the way to a real and
long term solution.
Click www.ronyudd.com/popn040106htm
to read about the 50 Free Speeches on
Mentoring offer I am willing to deliver at any
conference, to any audience or to any company that is serious about
implementing a real life mentoring program.
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Profitability Plus
This
month we continue to explore a tool we use called the Menu
Gauntlet. It's a ten step checklist that we advise clients to
put every new item through that they intend to add to their menus. The thought here is that if the item survives the
ten steps along the menu gauntlet it will be strong enough to be
placed on the menu and be a genuine contributor to the
profitability of the operation. This month step three and four of
the gauntlet:
Review first two steps of the
Menu Gauntlet-click on: www.ronyudd.com/popn040318htm
- Step Three-Showmanship-Every
item has a showmanship cost associated with it. This step of
the gauntlet requires the operator to ask and answer questions
about the cost of service--things like-paper supplies or
china, silver and glass, difficulty of serving and cost of
specialized equipment.
- Step Four-Quality and
Availability of Product-This one sounds pretty simple but here
we discuss the "always available factor". Even
though we know we can fly things in year round--is the quality
of the item always going to meet our standards? It's good to
ask this question before being marries to item printed on the
menu.
Next Month-Steps Five and
Six of
the Menu Gauntlet.
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One-on-One Success
Coaching |
| Take your business to the next level. Reach your personal and professional goals. Check out
our popular way to stay on course for building personal and
professional success. Click on www.ronyudd.com/1on1.php to
explore our one-on-one success coaching program for executives and
managers. We have three levels of personal coaching services
available to fit your schedule and your budget.
Bonus: Explore our Seven Steps for Personal
and Professional Success click: http://www.restaurantedge.com/index.phtml?catid=1221
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| Leadership Cares |
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It's Never Too Early
to Mark Your Calendar for Golf-The
Leadership Cares Golf Classic will be held on August 2nd 2004. For
details click: www.ronyudd.com/golf_2004.htm Save the
Date for Our Upcoming Mentor Cares Workshop-to be held on April 27th
Drop us an email at: ron@leadershipcares.org
to let us know if you would like to attend.
We are looking for partners to expand
our three Leadership Cares outreach programs into
major cities across the U.S. We feel strongly that this workforce
development program is one solution to the attraction and
retention dilemma we face in a variety of industries. Drop us an
email
to explore how we can partner on this vision. |
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| Take Home
Idea of the Month |
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What Is Your Personal Brand?
Does Your Personal Style Match
Your Personal Brand? Your Personal brand is about you
and how you are
perceived by those you serve and work with each and every day. Your personal brand helps you stand out
from others. It's what separates you from the pack. You
communicate your brand in how you interact, how you do your work and who you try to influence. Your personal
style must match the brand you are trying to project. Things to
consider about your personal style:
- When you first meet
someone----is the conversation more about the other person or
all about you?
- Do all your "little
actions"---match the brand you are trying to project?---how you
talk to an employee, how you answer the phone, how quickly you
return calls, how you follow up on requests, how you interact
with vendors, guests and supervisors. All of these tell a
daily story about your brand. Think about your personal style
and the brand you are projecting.
Next Month--The value of consistency
and it's importance to personal brand! |
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Open Forum For Excellence
Click
here to find some help from your peers, share
your thoughts or story, sound
off, or simply make
an observation. Keep in mind that our mission all along has been
to create a resource for excellence in service, leadership, and
profitability----which covers a lot of ground. We'll post and
exchange items as
they come in. |
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Web Site of the Month
This month's selection is a site that
delivers the simple ingredient to success on our business---having
a good sense of humor. This site has a lot of restaurant and food
humor that will help you and your staff get through the shift with
a smile-Just for the laughs click on: http://www.ahajokes.com/food_jokes.html.
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Points of Profit
Leadership Inc. helps companies develop their managers into
leaders. We are a one stop shop for resources and tools for
enhancing customer service levels, increasing profitability and
developing leadership within your
operation. |
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Points of Profit News is an online means of sharing
information of interest to the restaurant and hospitality community.
You are encouraged to send questions, make observations and share
items of interest. E-mail your ideas, thoughts and contributions
along with your name, address and phone number to: ron@ronyudd.com |
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Ron Yudd is
a recognized expert on developing profit strategies and customer
service solutions. Ron provides his clients with the tools for their
success. He accomplishes this through keynotes, seminars, workshops,
facilitation, consulting and personal coaching. His keynotes and
seminars- Leadership Legacy, Leadership for the Bottom Line, No One
Escapes Customer Service and Mentoring Today for Leaders Tomorrow
have helped business operators focus in on building leadership
skills, improve customer service and enhance the profitability of
their operations. He combines a motivating style with practical
“take home” ideas. You can reach him at http://www.ronyudd.com/ or email
him at ron@ronyudd.com. His
office number is 301-540-5791. |
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