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Profit News |
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Points of
Profit News-the newsletter that promotes service excellence,
leadership building and enhanced profits in the restaurant and
hospitality industry. This monthly resource provides quick tips,
tools and solutions you can use right away to instill a passion for
service in your business, build real and lasting profits and help
develop your managers into leaders. See
our seminars and workshops: http://www.ronyudd.com/speeches.shtml |
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Thoughts of the Month
My friend Bill Bender (Famous West
Coast Restaurant-Foodservice Consultant http://www.whbender.com)
and I get together every year at the NRA Show for our annual meeting
(bull session) which includes great conversation, much bragging and
great food. He and I grew up together in the Washington D.C. area
and as kids coming up worked at competing restaurants that were down
the street from each other. He told me a story that really got me
thinking about how we can reach back to thank those that had a
positive effect on us as we were coming up. Bill recently delivered
a speech to culinary educators out in California and he started
thinking about his high school teacher that had helped him get
started in the business. He tracked her down through his old high
school (she had recently retired) He got a hold of her email address
and sent off a note to her about how proud she would be about his
speech and all the cool stuff he was able to do in the restaurant
business because of her help. Several weeks went by and he didn't
hear from her and all of a sudden a email came in with her phone
number. He called her and they talked as if he were still sitting in
her classroom. He made sure she understood the impact she had had on
him and thanked her for her gift of mentoring. Take a second and
think about tracking down the person that started you on your path
and this most excellent adventure.
Call for Sponsors-The
Leadership Cares Golf Classic will be held on August 2nd 2004.
We are looking for sponsors that can get involved and help support
our three outreach programs. We have many opportunities available.
If you're a golfer or just enjoy great food and great networking we hope
you can join us for this annual event: Click: http://www.ronyudd.com/golf/golf_2004_sponsorship.htm
Thank You to Those That Stopped By
During Our Welcome and Orientation for the High School Students at
the NRA
Show Last Month in Chicago-Over 1100 high school culinary and hospitality students
visited the Show and walked the floor exploring opportunities in our industry.
These young people are not our future we're
their future! Thanks for spending some time with these young
people.
ACF Keynote-Now On-Line: Read
the Keynote Genuine Leadership Success delivered
at the American Culinary Federation Conference at: http://www.ronyudd.com/speeches/acf_speech_2004.htm
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"Creating
Excellence"
The
Steps to Build a Lasting and Effective Organization
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Learn the secrets of
how to create a framework for excellence in your organization.
Discover why great companies are always
"under construction" and always work hard to compete against
themselves. Learn why it's so critical to "walk the path" your
guest takes. This 75 minute audio CD and 40 page companion
workbook are packed with ideas to immediately implement in
your business or organization. You will learn the 3 things
every guest wants and the 12 tools every leader needs to
create and build excellence. For
details and testimonials click on: www.ronyudd.com/showproduct.php?iid=4 The "Creating
Excellence" program is also available as a leader lead
seminar customized for your team! Drop us an email for details
on how we can bring this program to your group or conference- excellence@ronyudd.com |
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On the Front Lines of Service
Five Things Servers Should Always Do For
Their Guests. No matter what the concept or menu, no matter if
the operation is a white tablecloth or menu board service the
employees on the front lines of service should be trained to:
- Create Immediate Comfort-do they
have what they need to get started-what can you deliver
quickly to get things off to a great start?
- Make Eye Contact-with each
member of the party. Connect on a personal level with each
guest.
- Assess Level of Knowledge-ask
questions to learn about what they know and what they may
want.
- Be Fully Engaged-in the guest's
experience. While tableside be fully focused on them and only
them
- Deliver (at least) One Service
Surprise-anticipate-anticipate-anticipate! Examples-refills,
condiments, suggested pairings. (This is a Super G-Builder for
the server--gratuity builder)
Training Note: These five
could become subjects for your next five line-ups or five weeks of
service themes for your waitstaff and front of the house
managers.
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Building Leadership Skills
Unit Manager as Succession Planner-One
of the most difficult things we face as an industry is effective
succession planning to ensure a flow of genuine talent through our
units. Smart companies are beginning to build succession plans
into the way they train and develop their unit level managers.
Three points to consider:
- Make developing assistant
managers as important as getting the P+L figures in on time
each week!
- Base promotion to AD and above
on how ready the assistants are to take over at the unit
level-quantify exactly what your organization wants a future
GM to be proficient in before moving anyone up.
- Succession planning begins in
the hiring of hourlys. Identify potential and provide a real
path (specific and written) for growth through the ranks. Home
grown leaders are the mark of excellence and people want to
work for companies that grow their future leaders from
within!
Click www.ronyudd.com/popn040106htm
to read about the 50 Free Speeches on
Mentoring (Yes I did say free) offer I am willing to deliver at any
conference, to any audience or to any company that is serious about
implementing a real life mentoring program.
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Profitability Plus
This
month we continue to explore a tool we use called the Menu
Gauntlet. It's a ten step checklist that we advise clients to
put every new item through that they intend to add to their menus.
The checklist applies to all menus from menu boards to full
service to catering menus. The thought here is that if the item survives the
ten steps along the menu gauntlet it will be strong enough to be
placed on the menu and be a genuine contributor to the
profitability of the operation. This month step seven and eight of
the menu gauntlet:
Review previous steps in last
three newsletters: http://www.ronyudd.com/resources.shtml
- Step Seven-Flexibility-How
easily can we react to special preparation requests for this
item? How adaptable is the items to other uses and
combinations with sides? How will it be handled as a leftover?
Build in flexibility as part of the creative process and you
will create an item that delivers full profitability.
- Step Eight-Nutritional
Concerns-Does the item answer some of the questions you
may have been getting from your guests about their nutritional
concerns? Do we have the nutritional info breakdowns handy if
we get a request?
Next Month-Steps Nine and
Ten of
the Menu Gauntlet.
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One-on-One Success
Coaching |
| Take your business to the next level. Reach your personal and professional goals. Check out
our popular way to stay on course for building personal and
professional success. Click on www.ronyudd.com/1on1.php to
explore our one-on-one success coaching program for executives and
managers. We have three levels of personal coaching services
available to fit your schedule and your budget.
Bonus: Explore our Seven Steps for Personal
and Professional Success click: http://www.restaurantedge.com/index.phtml?catid=1221
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| Leadership Cares |
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Thanks to all those that
came to the Leadership Cares
get together on June 14th in Washington D.C. Special thanks to Basil
Hanlon and Kelly Morris of Smith and Wollensky Restaurant for
hosting the event. What a great space for special events! It
was a very special evening. We awarded our MentorCares™ Mentor of
the Year Award to Ms. Carroline Owens who promptly told those
gathered that she received much more from her mentees than she could
have ever given to them. Spoken like a true mentor! Congratulations
Carroline! If you are passionate about helping young people
and would like to become a mentor in our program starting in
September please drop us an email at: ron@leadershipcares.org |
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| Take Home
Idea of the Month |
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Helping Those You Lead with Their Personal
Brand
Last month we talked about ways to
communicate your personal brand. Your
brand is about you
and how you are
perceived by those you serve and work with each and every day.
This month several ideas on how you as a leader can help your
staff communicate their personal brand and create individual and
operational win-win scenarios. Consider working with your
individual team members on:
- Helping then build their own fan
club with their guests-Make them the stars!!
- Reminding them about what they
are really good at doing! Remember it's about building on
strengths.
- As their coach-push them to work
on and improve their technical skills and life skills.
- Their self-confidence-it drives
everything that they can accomplish---Protect it as a good
teacher does.
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Open Forum For Excellence
Click
here to find some help from your peers, share
your thoughts or story, sound
off, or simply make
an observation. Keep in mind that our mission all along has been
to create a resource for excellence in service, leadership, and
profitability----which covers a lot of ground. We'll post and
exchange items as
they come in. |
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Web Site of the Month
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Points of Profit
Leadership Inc. helps companies develop their managers into
leaders. We are a one stop shop for resources and tools for
enhancing customer service levels, increasing profitability and
developing leadership within your
operation. |
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Points of Profit News is an online means of sharing
information of interest to the restaurant and hospitality community.
You are encouraged to send questions, make observations and share
items of interest. E-mail your ideas, thoughts and contributions
along with your name, address and phone number to: ron@ronyudd.com |
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Ron Yudd is
a recognized expert on developing profit strategies and customer
service solutions. Ron provides his clients with the tools for their
success. He accomplishes this through keynotes, seminars, workshops,
facilitation, consulting and personal coaching. His keynotes and
seminars- Leadership Legacy, Leadership for the Bottom Line, No One
Escapes Customer Service and Mentoring Today for Leaders Tomorrow
have helped business operators focus in on building leadership
skills, improve customer service and enhance the profitability of
their operations. He combines a motivating style with practical
“take home” ideas. You can reach him at http://www.ronyudd.com/ or email
him at ron@ronyudd.com. His
office number is 301-540-5791. |
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