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Profit News |
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Points of
Profit News-the newsletter that promotes service excellence,
leadership building and enhanced profits in the restaurant and
hospitality industry. This monthly resource provides quick tips,
tools and solutions you can use right away to instill a passion for
service in your business, build real and lasting profits and help
develop your managers into leaders. See
our seminars and workshops: http://www.ronyudd.com/speeches.shtml |
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Thoughts of the Month
Passion for
Service is Alive and Well-This month while on travel I
had the pleasure of eating in a Peter Piper Pizza operation in
Tempe, Arizona. They specialize in birthday parties for young kids
and older kids like me. You get everything---the pizza-drinks-games
coupled with a fun experience. What I noticed that was really unique
was a young manager by the name of Jonathon Powell. There must have
been six or seven parties going on simultaneously and he worked each
party with the same high level of excitement, attention and concern.
Each mom hosting a party was made to feel as if theirs was the only
event in the house that day. I was really impressed with how this
young manager and his staff made everyone feel special! Service was
friendly, prompt and personal. Thanks Jonathon for reminding me of what
passion for service is all
about!
Leadership Cares
Thank You! Special thanks to the Restaurant
Association of Metropolitan Washington and all our other sponsors
for their
incredible support during our Leadership Cares Golf Classic! This
year's fundraiser will help support our three community outreach
programs in the Washington D.C. area. Read the press release on the
day's events at: http://www.ronyudd.com/golf2004/golf2004.htm.
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"Creating
Excellence"
The
Steps to Build a Lasting and Effective Organization
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Learn the secrets of
how to create a framework for excellence in your organization.
Discover why great companies are always
"under construction" and always work hard to compete against
themselves. Learn why it's so critical to "walk the path" your
guest takes. This 75 minute audio CD and 40 page companion
workbook are packed with ideas to immediately implement in
your business or organization. You will learn the 3 things
every guest wants and the 12 tools every leader needs to
create and build excellence. For
details and testimonials click on: www.ronyudd.com/showproduct.php?iid=4 The "Creating
Excellence" program is also available as a leader lead
seminar customized for your team! Drop us an email for details
on how we can bring this program to your group or conference- creatingexcellence@ronyudd.com |
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On the Front Lines of Service
Building Confidence=Higher Check
Average=Higher G-Factor! The most effective thing that a
manager in the front of the house can do for their staff is help
build their confidence in the products they serve and the system
they use to deliver those products to their guests. This simply
means that the better a server feels about the food they're
serving and the process they use to do it--the more comfortable
they will be with promoting those items to their guests. This
raises check average and in turn raises the
G-Factor-(gratuity).
Three things front of the house
managers can focus on to help build confidence:
- Knowledge of Menu Items-Not
just knowing the ingredients but how they are prepared, how
they taste and how they're presented. The more they know they
more they can share with their guests!
- Working the Kinks Out in the
Service Process--It has to be easy in order to work. If
it's not easy, or it's a hassle for the server--it most likely
will be skipped or skirted. your Let your service staff be directly
involved in working out a system that promotes speed and efficiency. You want them tableside not fighting over side
orders on the pick up line.
- Build Service Skills-Breakdown
the specific service techniques that you want your staff to use.
The more detailed the better. Pick one for each line-up and go
through it step by step. Allow staff to practice and master.
When they master skills they build confidence in their ability
to provide superior service!
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Building Leadership Skills
Real Life Succession Planning-The Nuts
and Bolts of Your Company's Future: Last month we listed five
things that you should consider as part of implementing a real
life succession plan. Read the list
of five by clicking on: http://www.ronyudd.com/popn040727.htm.
A couple of ideas on taking the first
step: 1. Identify the top ten technical
skills and the top ten life skills you want your future GMs
and leaders to master.
- Have current key leaders describe
what skills (technical and life) the ideal GM candid should have.
- This final list should match the
company values or the values the company wants to
embrace.
- The task of detailing these skills should be done by collecting input from all levels of the organization.
- The final list should present a very
clear picture of what a successful GM looks like in your
organization.
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Profitability Plus
This
month several ideas on how to create menu items that meet the
needs, wants and desires of your guests. Part of your daily,
weekly, monthly or seasonal menu planning should include the
following steps:
- Track Sales-Learn from
your Sales Mix about what's hot and what's not-Guests are
telling you things through the sales mix information.
- Talk Specifics with Guests and Staff-Ask
questions, listen to what your servers are saying about guest
reaction.
- Comment Cards and Surveys-A
guest that completes one is usually serious about their
comments. Learn what they want by studying and following up on
comment cards and surveys.
- Spy on the Competition-Study
what's going on down the road. Be aware of what the
competition is doing and see how your offerings stack up
against theirs. Managers should spend one meal period a week
enjoying/spying on the competition.
- And Last But Not Least-Don't ever forget that menu
development at it's essence is about meeting the needs, wants and desires of
your guests!
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One-on-One Success
Coaching |
| Reach your personal and professional goals. Check out
our popular way to stay on course for building personal and
professional success. Often times executives and managers just need
to hear their ideas "out loud". They need to bounce ideas off someone
in confidence. This one-on-one approach gives you an opportunity to
work with someone that can listen, be objective and help you
succeed! Click on www.ronyudd.com/1on1.php to
explore our individually customized one-on-one success coaching program for executives and
managers. We have three levels of personal coaching services
available to fit your schedule and your budget.
Bonus: Explore our Seven Steps for Personal
and Professional Success click: http://www.restaurantedge.com/index.phtml?catid=1221
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| Leadership Cares |
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It's going to be a very
busy Fall for Leadership Cares
and its three outreach programs. Please keep in mind that our
greatest need is for caring adults to step forward and become
mentors. Just two hours per month can help a young person learn the
leadership and life skills that will help them be successful in the
marketplace and in their community. Mentors also learn how to apply
our concepts in their workplace!!! It's a win-win!
Several important
dates to note:
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September 6th,
2004-MentorCares™ Youth Mentoring-Northwestern High School
Career Academy-Hyattsville MD
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October 8th,
2004-LiteracyCares™ Award of Excellence Dinner-Capitol
Hilton-Washington D.C.
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November 8th,
2004-LiteracyCares™ Director's Forum-Teaching Others to
Read-Washington D.C.
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November 22nd-23rd
2004-ThanksgivingCares™ Feeding Families in Need-Silver Spring
MD
If you have an interest
in mentoring a young person, getting involved in literacy issues or
helping feed families in need please drop us an email at: ron@leadershipcares.org |
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| Take Home
Idea of the Month |
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Tips on Promoting "Brand" You
The most important thing you are
selling as a leader in your operation is you! Here are
three quick tips on how to promote your personal brand to those
you serve and those you lead:
- Show genuine interest in others
and in their thoughts and ideas.
- Be engaged--be out there in the
trenches with your managers and staff. Be a "hands
on" leader!
- Make others feel important and
they in turn will feel that you're important!
Sounds like a mini-road map for
what we should be teaching our KMs, DMs and others at the unit
level!
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Web Site of the Month
This
month a little late summer diversion. Click on http://www.ahajokes.com/food_jokes.html
for a long list of food and restaurant related humor and
cartoons. We always find something new and fresh to add to our
training sessions from this site! Enjoy! |
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Points of Profit
Leadership Inc. helps companies develop their managers into
leaders. We are a one stop shop for resources and tools for
enhancing customer service levels, increasing profitability and
developing leadership within your
operation. |
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Points of Profit News is an online means of sharing
information of interest to the restaurant and hospitality community.
You are encouraged to send questions, make observations and share
items of interest. E-mail your ideas, thoughts and contributions
along with your name, address and phone number to: ron@ronyudd.com |
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Ron Yudd is
a recognized expert on developing profit strategies and customer
service solutions. Ron provides his clients with the tools for their
success. He accomplishes this through keynotes, seminars, workshops,
facilitation, consulting and personal coaching. His keynotes and
seminars- Leadership Legacy, Leadership for the Bottom Line, No One
Escapes Customer Service and Mentoring Today for Leaders Tomorrow
have helped business operators focus in on building leadership
skills, improve customer service and enhance the profitability of
their operations. He combines a motivating style with practical
“take home” ideas. You can reach him at http://www.ronyudd.com/ or email
him at ron@ronyudd.com. His
office number is 301-540-5791. |
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