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Profit News |
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Points of
Profit News-the newsletter that promotes service excellence,
leadership building and enhanced profits in the restaurant and
hospitality industry. This monthly resource provides quick tips,
tools and solutions you can use right away to instill a passion for
service in your business, build real and lasting profits and help
develop your managers into leaders. See
our seminars and workshops: http://www.ronyudd.com/speeches.shtml |
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Thoughts of the Month
Effective Managers
and Leaders-Create a Personal Brand!-I
often think about why some managers are effective while others never
seem to quite get it together. Some managers have a great
relationship with their team while others never seem to click. Some
managers naturally attract and include others while other managers
repel people. What's the difference? Successful managers and leaders
have created a personal brand. They know what it takes to sell
themselves as a manager and leader. How do they do this? See our
section below entitled: Tips on Creating "Brand You"
for several "take home "ideas!
Bill's
Birthday Bash-To
celebrate his birthday Bill Marvin is sharing some of his best ideas
that will help you prosper in today's challenging economy, raise
your level of service and set yourself apart from the competition.
Coming this November it promises to be a fast-paced program crammed
full of no-nonsense, proven ways to increase sales and bring your
operation up a notch or two! Click: http://www.restaurantdoctor.com/bash.html
LiteracyCares™
Award of Excellence Dinner-October 8th, 2004-Washington D.C.-This
event celebrates those that have stepped forward to volunteer to
teach others to read and write. If you would like to attend this
event and see what we are up to just drop us a note at literacycares@leadershipcares.org.
Info on last year's gala can be found by clicking: http://www.ronyudd.com/lcf_press_2003/lc_press_2003.htm
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"Creating
Excellence"
The
Steps to Build a Lasting and Effective Organization
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Learn the secrets of
how to create a framework for excellence in your organization.
Discover why great companies are always
"under construction" and always work hard to compete against
themselves. Learn why it's so critical to "walk the path" your
guest takes. This 75 minute audio CD and 40 page companion
workbook are packed with ideas to immediately implement in
your business or organization. You will learn the 3 things
every guest wants and the 12 tools every leader needs to
create and build excellence. For
details and testimonials click on: www.ronyudd.com/showproduct.php?iid=4 The "Creating
Excellence" program is also available as a leader lead
seminar customized for your team! Drop us an email for details
on how we can bring this program to your group or conference- creatingexcellence@ronyuddcom |
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On the Front Lines of Service
Pretend Your The Guest Program-One
of the most effective ways to teach service to our new generation
of employees is to put them squarely in the place of the guest.
Consider having your trainers as part of the orientation process
sit down and have a fully served meal with your new associates. It's an
opportunity to really set the stage for how things should be done
and why they are done in a very specific way. Here are four things do
consider as you try this approach:
- At specific intervals in the
meal stop and talk about the company's priority as it relates
to guest service.
- Note what service steps are
critical and why they're critical to the new employee's
success.
- If something doesn't go right ask the new associate how they felt. Ask what they would
do to correct.
- Work to link they way they
personally want to be served to the mission of serving their
guests.
Training Tip: This could
also be used for veteran servers that need a little refresher on
what your service standards are and how they should be
delivered!
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Building Leadership Skills
Real Life Succession Planning-The Nuts
and Bolts of Your Company's Future: We've been exploring the five
things that you should consider as part of implementing a real
life succession plan. Read the list
of five by clicking on: http://www.ronyudd.com/popn040727.htm.
This month's focus is on step two: 2.
Create a written, super specific and time-lined path for your up
and coming supervisors and managers to follow in order to learn
and master identified skills!
- Ensure the path is easily
understood by all team members and expectations are super
detailed.
- Ensure that leadership and
mentees sticks to
the path--there are no shortcuts to real life succession.
- Build in real celebration and
showcasing when a mentee completes their journey along the
path!
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Profitability Plus
Have
you checked your systems lately? Periodically it's important to
spend time checking the systems that you have in place to control
cost and enhance profitability. Often times because of the
pressure of day to day operations we fail to stop and see if what
we have in place is working and helping us make the right
decisions. Here's a quick list to look into over the next month:
- Pars-Last time adjusted?-Food,
Liquor + non-food items. Items sitting on the shelf cost us
$!
- The Daily Cycle-Walk the process
from buying to receiving to issuing products into production.
- Tracking-variance/reconciliation-How
are we tracking and following-up on center of the plate items?
- POS-Info-Are we fully using it's
capabilities to help schedule, prep products and control
other cost?
- Sign In-Sign Out-Checking the
codes and matching things up with hours worked vs. hours paid.
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One-on-One Success
Coaching |
| Reach your personal and professional goals. Check out
our popular way to stay on course for building personal and
professional success. Often times executives and managers just need
to hear their ideas "out loud". They need to bounce ideas off someone
in confidence. This one-on-one approach gives you an opportunity to
work with someone that can listen, be objective and help you
succeed! Click on www.ronyudd.com/1on1.php to
explore our individually customized one-on-one success coaching program for executives and
managers. We have three levels of personal coaching services
available to fit your schedule and your budget.
Bonus: Explore our Seven Steps for Personal
and Professional Success click: http://www.restaurantedge.com/index.phtml?catid=1221
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| Leadership Cares |
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Call
for ThanksgivingCares™ Sponsors and Supporters. This
year Leadership Cares hopes to feed over 700 families in the
Washington D.C. area. This year companies and organizations can
adopt a family for $15.00. Each one of our boxes contains
ingredients to feed six to eight people. Of course we would love it
if an organization adopted 100 families for $1,500 or even 200
families for $3,000--you know where I am going with this! Industry
sponsors and supporters can also help out in a variety of other
ways. We're looking for food donations, funding for rental trucks,
volunteers to work with our young people and help with implementing
this concept in your city or region. Read about last year's success
at: http://www.ronyudd.com/pr031210.htm
Leadership
Cares Call For Mentors-Our
greatest need is for caring adults to step forward and become
mentors. Just two hours per month can help a young person learn the
leadership and life skills that will help them be successful in the
marketplace and in their community. Mentors also learn how to apply
our concepts in their workplace!!! It's a win-win! Please email
us at ron@leadershipcares.org
for more information! |
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| Take Home
Idea of the Month |
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Tips on Promoting "Brand" You
Think for a moment about the
product brands that you have a strong and long term relationship
with. Is it the toothpaste you automatically grab from
the store shelf. Do you only use a certain brand of canned
tomatoes for your sauces? Is there a certain wine label that you
rely on when you want to make sure it's perfect?
You as a manager and leader are
also a brand. You are a brand to your people. You are, in a way,
their toothpaste, canned tomatoes and wine choice. Here's several
things to think about as you build your personal brand. Remember
it's all about building a strong and long term relationship with
your people:
- Show genuine interest in others
and in their thoughts and ideas.
- Be engaged--be out there in the
trenches with your managers and staff. Be a "hands
on" leader!
- Make others feel important and
they in turn will feel that you're important!
Sounds like a mini-road map for
what we should be teaching our KMs, DMs and others at the unit
level!
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Web Site of the Month
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Points of Profit
Leadership Inc. helps companies develop their managers into
leaders. We are a one stop shop for resources and tools for
enhancing customer service levels, increasing profitability and
developing leadership within your
operation. |
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Points of Profit News is an online means of sharing
information of interest to the restaurant and hospitality community.
You are encouraged to send questions, make observations and share
items of interest. E-mail your ideas, thoughts and contributions
along with your name, address and phone number to: ron@ronyudd.com |
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Ron Yudd is
a recognized expert on developing profit strategies and customer
service solutions. Ron provides his clients with the tools for their
success. He accomplishes this through keynotes, seminars, workshops,
facilitation, consulting and personal coaching. His keynotes and
seminars- Leadership Legacy, Leadership for the Bottom Line, No One
Escapes Customer Service and Mentoring Today for Leaders Tomorrow
have helped business operators focus in on building leadership
skills, improve customer service and enhance the profitability of
their operations. He combines a motivating style with practical
“take home” ideas. You can reach him at http://www.ronyudd.com/ or email
him at ron@ronyudd.com. His
office number is 301-540-5791. |
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