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Profit News |
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Points of
Profit News-the newsletter that promotes service excellence,
leadership building and enhanced profits in the restaurant and
hospitality industry. This monthly resource provides quick tips,
tools and solutions you can use right away to instill a passion for
service in your business, build real and lasting profits and help
develop your managers into leaders. See
our seminars and workshops: http://www.ronyudd.com/speeches.shtml |
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Thought of the Month
We Are the Industry
of Hope! As we get into full
swing with this year's work on ThanksgivingCares™ I am humbled by
the phone calls and emails offering help. From the culinary students
that want to get involved to the caring adults that work as our
mentors to the grocery manager that wants to help us on prices--I am
blown away by their genuine generosity! These industry people understand that
being in this business is not just about placing food on the plate.
It is about offering hope to others! Whether we offer a word of
encouragement to our employees, or help mentor a young manager or
reach out to the community we serve, we provide hope for better times
and better opportunities to
come.
So, as we approach this holiday season
we should remind ourselves that we not only have to
continue to do a great job at putting food on the plate------but
continue to be a business and beacon of hope for those that work
with and for
us, and for those we serve!
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"Creating
Excellence"
The
Steps to Build a Lasting and Effective Organization
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Learn the secrets of
how to create a framework for excellence in your organization.
Discover why great companies are always
"under construction" and always work hard to compete against
themselves. Learn why it's so critical to "walk the path" your
guest takes. This 75 minute audio CD and 40 page companion
workbook are packed with ideas to immediately implement in
your business or organization. You will learn the 3 things
every guest wants and the 12 tools every leader needs to
create and build excellence. For
details and testimonials click on: www.ronyudd.com/showproduct.php?iid=4 The "Creating
Excellence" program is also available as a leader lead
seminar customized for your team! Drop us an email for details
on how we can bring this program to your group or conference- creatingexcellence@ronyuddcom |
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On the Front Lines of Service
Pretend You're The Guest Program-More
this month on one
of the most effective ways to teach service to our new generation
of employees. Put them squarely in the place of the guest as you
teach behaviors you want them to learn and perform. Start from the
very beginning of the relationship with an orientation that let's
them know how important they are to the company and
it's success. Then:
- Tell them the "why" of
your policies and procedures. Link these to their personal
success.
- Let them know that these are the
expectations that you and the company have for them.
- Teach them about the direct link their level of gratuity
has to their level of performance.
- And consistently work to link
the way they
personally want to be served to their mission of how they
serve others.
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Building Leadership Skills
Real Life Succession Planning-The Nuts
and Bolts of Your Company's Future: We've been exploring the five
things that you should consider as part of implementing a real
life succession plan. Read the list
of five by clicking on: http://www.ronyudd.com/popn040727.htm.
This month's focus is on step three: 3.Teach
accountability from the "Get Go"-Place the burden on the
shoulders of the developing managers and remind them it is their
responsibility to work on practicing and mastering the identified skills.
Ensure from the very beginning of their development that they
have responsibilities for their own success. They must know
from the "get go' that they are going to be held accountable
for their work on certain skills. You as their mentor will always
be there for them but they have a responsibility to :
- Prepare questions to ask you
(their mentor) related to the skills they are learning.
- Practice on their own--using
what you have taught them.
- Pass on their new skills to
those that work for them--"teaching makes us better at
what we do".
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Profitability Plus
This
month's topic----"Life on the Line". The last
step before the food hits the kitchen door is the pick up line.
It's here that we as operators have the last opportunity to make
sure that things are just right! Four quick reminders of
what to look for at this final step: Always check to ensure:
- Consistency of presentation-Does
the item look the same each and every time the guest orders
it?
- All center of the plate and side
portions match your specifications.
- Servers haven't gone "Condo
Crazy"--ie-16 portion cups of sour cream or 28 extra
lemon wedges!
- Hot food is hot and cold food is
cold-Sounds simple--but these produce the biggest
complaints!
Take one or two of the above over
the next couple of shifts and check things out.
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One-on-One Success
Coaching |
| Reach your personal and professional goals. Check out
our popular way to stay on course for building personal and
professional success. Often times executives and managers just need
to hear their ideas "out loud". They need to bounce ideas off someone
in confidence. This one-on-one approach gives you an opportunity to
work with someone that can listen, be objective and help you
succeed! Click on www.ronyudd.com/1on1.php to
explore our individually customized one-on-one success coaching program for executives and
managers. We have three levels of personal coaching services
available to fit your schedule and your budget.
Bonus: Explore our Seven Steps for Personal
and Professional Success click: http://www.restaurantedge.com/index.phtml?catid=1221
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| Leadership Cares |
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Call
for ThanksgivingCares™ Sponsors and Supporters. This
year Leadership Cares hopes to feed over 700 families in the
Washington D.C. area. This year companies and organizations can
adopt a family for $15.00. Each one of our boxes contains
ingredients to feed six to eight people. Of course we would love it
if an organization adopted 100 families for $1,500 or even 200
families for $3,000--you know where I am going with this! Industry
sponsors and supporters can also help out in a variety of other
ways. This year we're looking for food donations, funding for rental trucks,
volunteers to work with our young people and help with implementing
this concept in your city or region. Click: How
You and Your Organization Can Help
to see how you can make a genuine difference!
Leadership
Cares Call For Mentors-Our
greatest need is for caring adults to step forward and become
mentors. Just two hours per month can help a young person learn the
leadership and life skills that will help them be successful in the
marketplace and in their community. Mentors also learn how to apply
our concepts in their workplace!!! It's a win-win! Please email
us at ron@leadershipcares.org
for more information!
Thank
You-This year's LiteracyCares™
Award of Excellence Dinner was held on October 8th in D.C. This
event celebrates those that have stepped forward to volunteer to
teach others to read and write. Our young people act as volunteers.
Read about this year's gala: Press
Release - Literacy Cares Winners 2004 |
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| Take Home
Idea of the Month |
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Tips on Promoting "Brand" You
The power of teaching the power
of brand-I know this sounds a little weird but think about it.
Think for a for a moment the power of understanding the concept of
"brand you"! Think what it could do for those that you
lead, manage and supervise!
When a person understands the power
that----how they are perceived by others has--it makes them begin
to think about their behavior, their interactions, they way they
hold themselves accountable and more importantly how they perceive
themselves. This is powerful when it comes to developing self
confidant, responsible and caring future managers and
leaders!
To learn more about "brand
you" click: http://www.ronyudd.com/popn040217.htm
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Web Site of the Month
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Points of Profit
Leadership Inc. helps companies develop their managers into
leaders. We are a one stop shop for resources and tools for
enhancing customer service levels, increasing profitability and
developing leadership within your
operation. |
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Points of Profit News is an online means of sharing
information of interest to the restaurant and hospitality community.
You are encouraged to send questions, make observations and share
items of interest. E-mail your ideas, thoughts and contributions
along with your name, address and phone number to: ron@ronyudd.com |
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Ron Yudd is
a recognized expert on developing profit strategies and customer
service solutions. Ron provides his clients with the tools for their
success. He accomplishes this through keynotes, seminars, workshops,
facilitation, consulting and personal coaching. His keynotes and
seminars- Leadership Legacy, Leadership for the Bottom Line, No One
Escapes Customer Service and Mentoring Today for Leaders Tomorrow
have helped business operators focus in on building leadership
skills, improve customer service and enhance the profitability of
their operations. He combines a motivating style with practical
“take home” ideas. You can reach him at http://www.ronyudd.com/ or email
him at ron@ronyudd.com. His
office number is 301-540-5791. |
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