 |
| Points of
Profit News |
|
|
|
|
|
|
Points of
Profit News-the newsletter that promotes service excellence,
leadership building and enhanced profits in the restaurant and
hospitality industry. This monthly resource provides quick tips,
tools and solutions you can use right away to instill a passion for
service in your business, build real and lasting profits and help
develop your managers into leaders. See
our seminars and workshops: http://www.ronyudd.com/speeches.shtml |
|
|
|
|
|
|
|
 |
Thought of the Month
The Power of
Feeling Worthwhile-Last week we were fully immersed in
our ThanksgivingCares™ basket program. This particular outreach
program involves the assembly of baskets containing all the
ingredients a family would need to prepare a traditional
Thanksgiving dinner. One of the groups that helped out this year was
a contingent of young culinary students from Thomas Edison High
School in the local DC area. They baked over 80 dozen cookies that
were included in the baskets. As the cookies went into the baskets I
couldn't help but think about the hands of these young culinarians
working together on this project. It reminded me that young people
simply want to be involved and feel wanted. When you feel wanted and
feel your work is worthwhile there is nothing that can't be
accomplished!! Thank you future chefs--your efforts, this year, were
very worthwhile. You made a huge difference for many families in
need!
Read Keynote Genuine Leadership Success delivered
at the American Culinary Federation Conference at: http://www.ronyudd.com/speeches/acf_speech_2004.htm
|
|
|
|
|
| |
|
"Creating
Excellence"
The
Steps to Build a Lasting and Effective Organization
|
Learn the secrets of
how to create a framework for excellence in your organization.
Discover why great companies are always
"under construction" and always work hard to compete against
themselves. Learn why it's so critical to "walk the path" your
guest takes. This 75 minute audio CD and 40 page companion
workbook are packed with ideas to immediately implement in
your business or organization. You will learn the 3 things
every guest wants and the 12 tools every leader needs to
create and build excellence. For
details and testimonials click on: www.ronyudd.com/showproduct.php?iid=4 The "Creating
Excellence" program is also available as a leader lead
seminar customized for your team! Drop us an email for details
on how we can bring this program to your group or conference- excellence@ronyudd.com |
|
|
| |
|
|
On the Front Lines of Service
Building Guest
Loyalty-Guests make
decisions on where to dine based on their comfort level, their
specific needs and how familiar they are with your operation. Your
staff can have a huge influence on these factors. They can help or
hinder your ability to build guest loyalty. Three things to think
about this month:
- Front line servers can help
their guests feel "familiar" with the menu by how
specifically and accurately they describe the menued items.
- Remembering guest's
favorites----servers that remember what their guests really
like have a much better opportunity to deliver on the
"likes" of their guest while also building their own
gratuity.
- Servers that create an
environment of comfort (no rush-no hassle-genuine
friendliness) will enjoy many return visits to their station
while you enjoy loyalty to the operation!
|
|
|
Building Leadership Skills
Real Life Succession Planning-The
Nuts and Bolts of Your Company's Future: We've been
exploring the five things that you should consider as part of
implementing a real life succession plan. Read
the list of five by clicking on: http://www.ronyudd.com/popn040727.htm.
This month's focus is on step
four: 4. Area Directors and GMs must act as
mentors to help assistants learn and master the skills. Teaching
makes us better at what we do! One of the ways that the company
can create focus and establish the importance of the skills it
wants new managers to master is to have leadership at the
highest levels directly involved in teaching those skills. Area
Directors and GMs should be held accountable as mentors that are
directly involved in teaching these "hands on" skills.
Three things to consider:
- Make sure ADs and GMs are
genuinely proficient at the skills that they will be
teaching!
- Base promotion to GM on how
well the assistant managers have mastered learned skills.
- Base promotion to AD on ones
ability to mentor + teach the skills the company identifies
as critical.
|
|
|
Profitability Plus
This
month we check in on the concept of Clear
Expectations and it's direct link to profitability.
Letting your individual team members know exactly what you expect
has a direct link to profitability because employees want to
deliver on their boss's expectations. Think about it for a moment.
Employees that know exactly want you want are much better at doing
what you want. i.e.--roll 50 sets of silver, prep 35 6oz.portions
of rockfish, set up the dressings on salad bar, chill 150 plates
for the buffet, pan up three trays of baked potatoes) The more
specific you can be the better. Think about the opposite for a
moment--an employee that doesn't know what you expect will deliver
whatever they feel like. Think about the profitability of this
scary equation!!!!
Next Month:
Half hour by half hour Job Descriptions---it's not what you
think!
|
| |
|
One-on-One Success
Coaching |
| Reach your personal and professional goals. Check out
our popular way to stay on course for building personal and
professional success. Often times executives and managers just need
to hear their ideas "out loud". They need to bounce ideas off someone
in confidence. This one-on-one approach gives you an opportunity to
work with someone that can listen, be objective and help you
succeed! Click on www.ronyudd.com/1on1.php to
explore our individually customized one-on-one success coaching program for executives and
managers. We have three levels of personal coaching services
available to fit your schedule and your budget.
Bonus: Explore our Seven Steps for Personal
and Professional Success click: http://www.restaurantedge.com/index.phtml?catid=1221
|
| |
|
|
| Leadership Cares |
|
|
|
|
It's been a very
busy Fall for Leadership Cares
and its three outreach programs. These events were held over the
past two months. Press releases describing our work can be found at:
www.leadershipcares.org
-
October
8th-LiteracyCares™ Award of Excellence Dinner-Capitol
Hilton-Washington D.C.
-
November
6th-MentorCares™College and Career Day-Baltimore MD.
-
November
8th-LiteracyCares™ Director's Forum-Teaching Others to
Read-Washington D.C.
-
November 22nd-23rd
2004-ThanksgivingCares™ Youth Feeding Families in
Need-Washington D.C.
2005
Events and How You Can Get Involved: MentorCares™
Workshops begin in January 2005. If you have an interest
in mentoring a young person, learning about our 12 Leadership and 12
Life Skills or would like to get involved in preparing young people
for the workforce just drop us an email at: ron@leadershipcares.org |
|
|
|
| Take Home
Idea of the Month |
|
|
|
|
Developing Your Personal
Brand
Its getting close to the New Year
and it may be the perfect time to think about your brand and how
you project yourself to your public (your employees and guests)
Here's five things to consider as you take a look at your personal
brand:
- How's your personal appearance?
Do you model how you want your employees to look?
- Do you listen before your speak?
Is what others say more important than what you have to
say?
- Check your demeanor-how do you
approach other people? Are you open to conversation?
- Do you make others feel more
important than you?
- When was the last time you
complemented someone that works for you?
Managers
Meeting Tip: Help your assistant managers develop their
personal brand by discussing these five bullet points on brand at
your next managers meeting!
|
|
|
|
|
|
Web Site of the Month
|
|
|
|
Points of Profit
Leadership Inc. helps companies develop their managers into
leaders. We are a one stop shop for resources and tools for
enhancing customer service levels, increasing profitability and
developing leadership within your
operation. |
| |
Points of Profit News is an online means of sharing
information of interest to the restaurant and hospitality community.
You are encouraged to send questions, make observations and share
items of interest. E-mail your ideas, thoughts and contributions
along with your name, address and phone number to: ron@ronyudd.com |
| |
|
|
Ron Yudd is
a recognized expert on developing profit strategies and customer
service solutions. Ron provides his clients with the tools for their
success. He accomplishes this through keynotes, seminars, workshops,
facilitation, consulting and personal coaching. His keynotes and
seminars- Leadership Legacy, Leadership for the Bottom Line, No One
Escapes Customer Service and Mentoring Today for Leaders Tomorrow
have helped business operators focus in on building leadership
skills, improve customer service and enhance the profitability of
their operations. He combines a motivating style with practical
“take home” ideas. You can reach him at http://www.ronyudd.com/ or email
him at ron@ronyudd.com. His
office number is 301-540-5791. |
|
|
