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Profit News |
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Points of
Profit News-the newsletter that promotes service excellence,
leadership building and enhanced profits in the restaurant and
hospitality industry. This monthly resource provides quick tips,
tools and solutions you can use right away to instill a passion for
service in your business, build real and lasting profits and help
develop your managers into leaders. See
our seminars and workshops: http://www.ronyudd.com/speeches.shtml |
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Thought of the Month
The Benefit
of Coaching for The Coach-This month's thought comes from
Chef Robert Stritzinger, Executive Chef, of the Grand Hotel in Grand
Canyon, Arizona. He teaches us about the benefit coaching has for
the coach, not just the team he is leading! Robert reports the
following: "My style as a chef has always been to coach others.
I have always tried to give back since some chefs coached me to win
my first gold medal in an ACF competition. I now coach on an active
and conscious level. Consciously encouraging, helping and coaching
others has provided me with a source of inspiration that fuels my
passions and keeps me going through even the toughest of
times". Thanks, Chef Robert, for reminding us about the real
reward of working as coach!
Read Keynote Genuine Leadership Success delivered
at the American Culinary Federation Conference at: http://www.ronyudd.com/speeches/acf_speech_2004.htm
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Laser Beam on
Reaching Your 2005 Goals
One-on-One Success
Coaching |
| Reach your personal and professional goals. Check out
our popular way to stay on course for building personal and
professional success. Often times executives and managers just need
to hear their ideas "out loud". They need to bounce ideas off someone
in confidence. This one-on-one approach gives you an opportunity to
work with someone that can listen, be objective and help you
succeed! Click on www.ronyudd.com/1on1.php to
explore our individually customized one-on-one success coaching program for executives and
managers. We have three levels of personal coaching services
available to fit your schedule and your budget.
Bonus: Explore our Seven Steps for Personal
and Professional Success click: http://www.restaurantedge.com/index.phtml?catid=1221
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On the Front Lines of Service
Service-Mechanical
vs. Personal-Guests can
immediately detect and more importantly are turned off when
service is robotic and mechanical. Successful operators in a
variety of industries work to teach their staffs to be more
personable than mechanical in the delivery of service. Here are
two things to consider in the new year that will help enhance
personal service:
- Work to build more "table
time" into your standards. Actually make an investment of
having your service staff spend more time with their guests.
There is a direct correlation between table time and higher
check average.
- Allow staff to build their own
fan club--reward them when guests seek them out as their
server. Monitor this and remember what we learned long ago.
It's less expensive to retain a guest (create regulars) than
to attract a new one. This is one way to do just that!
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Building Leadership Skills
Real Life Succession Planning-The
Nuts and Bolts of Your Company's Future: We've been
exploring the five things that you should consider as part of
implementing a real life succession plan. Read
the list of five by clicking on: http://www.ronyudd.com/popn040727.htm.
This month's focus is on step
five: 5. Commit from the very top to "live" the
succession plan. The Training Director, Area Directors, VPs
and CEO each time they address the team (in writing as well as
in person) always use the commitment to the plan as a
springboard to frame every company discussion. This will help
create focus for your entire team. Everyone will be on the
same page as you develop future leaders! Two things to think
about:
- Every meeting, every
conference, every memo starts with an update on the
succession plan, it's importance to everyone's future and
exactly how things are moving along.
- Every associate, from busser
to CEO, knows that the success of the company is built on
what each person leaves behind as they move up the ladder
and most important of all---no one moves up the ladder until
they've helped to develop the associate that will take their
place. Wow-Talk about "Real Life"
Mentoring!
Free
Offer: The Entire Power Point Slide Show for our
"Real Life Mentoring" seminar the NRA Show is
available by dropping us an email at: mentoring@pointsofprofit.com
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Profitability Plus
This
month the concept of Half Hour by Half
Hour Job Descriptions. It's not what it sounds like.
This point of profit involves mapping out what you as the leader
and manager want to specifically accomplish during the shift. Walk
the process and list, position by position, exactly what you want
to have completed each half hour during the entire shift. The more specific you
can be about what you want to accomplish the better.
This type of exercise provides
clarity for the associate on your expectations and it will also
help you more effectively and efficiently schedule your staff.
Take Home
Tip: Start with one key position and walk through
a "shift in the life" of that employee, noting
expectations vs. reality. Also check my favorite one--"the
getting ready to go to work time"--conversation, coffee,
steal some fries, check the cell, visit the locker room--you know
where I'm going here. The point is to start looking at each
position and what you specifically expect that position to
accomplish over the shift.
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"Creating
Excellence"
The
Steps to Build a Lasting and Effective Organization
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Learn the
secrets of how to create a framework for excellence in your
organization. Discover why great companies are always
"under construction" and always work hard to
compete against themselves. Learn why it's so critical to
"walk the path" your guest takes. This 75 minute
audio CD and 40 page companion workbook are packed with
ideas to immediately implement in your business or
organization. You will learn the 3 things every guest wants
and the 12 tools every leader needs to create and build
excellence.
For details
and testimonials click on: www.ronyudd.com/showproduct.php?iid=4
The
"Creating Excellence" program is also available as
a leader lead seminar customized for your team! Drop us an
email for details on how we can bring this program to your
group or conference- excellence@ronyudd.com
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| Leadership Cares |
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Leadership
Cares 2005
Events and How You Can Get Involved: MentorCares™
Workshops begin in January 2005. If you have an interest
in mentoring a young person, learning about our 12 Leadership and 12
Life Skills or would like to get involved in preparing young people
for the workforce just drop us an email at: ron@leadershipcares.org. Special
Request-We are currently
seeking a venue for a special MentorCares™
Breakfast event in April 05 where we can bring all our young people
and their mentors together to celebrate their accomplishments and
share some of the lessons learned during the school year. We are
looking for something located in the Washington D.C. area. Please
let us know if any of our hotel or restaurant friends can help us
out! Thanks!!!
We always have a need
for volunteers, sponsors and supporters that really want to make a
difference in the life of a young person. Visit www.leadershipcares.org
to see our progress and learn how you can help! |
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| Take Home
Idea of the Month |
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Developing Your Personal
Brand
We're repeating this one from last
month because of the feedback you sent! Its getting close to the New Year
and it may be the perfect time to think about your brand and how
you project yourself to your public (your employees and guests)
Here's five things to consider as you take a look at your personal
brand:
- How's your personal appearance?
Do you model how you want your employees to look?
- Do you listen before your speak?
Is what others say more important than what you have to
say?
- Check your demeanor-how do you
approach other people? Are you open to conversation?
- Do you make others feel more
important than you?
- When was the last time you
complemented someone that works for you?
Managers
Meeting Tip: Help your assistant managers develop their
personal brand by discussing these five bullet points on brand at
your next managers meeting!
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Web Site of the Month
Fresh
Financial Start in 2005 This site has nothing to do
with the industry but will help you get financially fit in 2005.
David Bach who wrote the popular book "The Automatic
Millionaire" offers a lot of free resources (my favorite kind
of resources) to help you! Enjoy!
http://www.finishrich.com/start_here/resources/ |
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Points of Profit
Leadership Inc. helps companies develop their managers into
leaders. We are a one stop shop for resources and tools for
enhancing customer service levels, increasing profitability and
developing leadership within your
operation. |
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Points of Profit News is an online means of sharing
information of interest to the restaurant and hospitality community.
You are encouraged to send questions, make observations and share
items of interest. E-mail your ideas, thoughts and contributions
along with your name, address and phone number to: ron@ronyudd.com |
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Ron Yudd is
a recognized expert on developing profit strategies and customer
service solutions. Ron provides his clients with the tools for their
success. He accomplishes this through keynotes, seminars, workshops,
facilitation, consulting and personal coaching. His keynotes and
seminars- Leadership Legacy, Leadership for the Bottom Line, No One
Escapes Customer Service and Mentoring Today for Leaders Tomorrow
have helped business operators focus in on building leadership
skills, improve customer service and enhance the profitability of
their operations. He combines a motivating style with practical
“take home” ideas. You can reach him at http://www.ronyudd.com/ or email
him at ron@ronyudd.com. His
office number is 301-540-5791. |
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