 |
| Points of
Profit News |
|
|
|
|
|
|
Points of
Profit News-the newsletter that promotes service excellence,
leadership building and enhanced profits in the restaurant and
hospitality industry. This monthly resource provides quick tips,
tools and solutions you can use right away to instill a passion for
service in your business, build real and lasting profits and help
develop your managers into leaders. See
our seminars and workshops: http://www.ronyudd.com/speeches.shtml |
|
|
|
|
|
|
|
 |
Thoughts of the Month
Universal Sounds of
the Business-Last week I had a breakfast meeting
scheduled at the local diner. As I settled into a booth,
half asleep, waiting for the other person to show up---the myriad of
restaurant sounds really captured my attention. Behind the line
there was the comforting sound of a fork scrambling a couple of eggs
in a china soup bowl. Then came the sound of the cook banging his
tongs on the edge of the griddle and the sound of regulars greeting
one another as they settled into to their places along the counter.
These sounds seemed very comforting to me. It reminded me of other
sounds--there is that unique sound a dish machine makes when you
first hit the wash cycle button, or the sound the compressor on the
ice machine makes when it kicks in. I remembered the sound a plate
makes when it hits the stainless steel of the pick-up window. Yes-I
am a little crazy (or a-lot crazy depending on who you ask) but my
meeting at the diner that morning felt like going home. All of a
sudden I didn't need a coffee to wake up.
Models for
Young People-Again this May, I will be speaking to several
large groups of high school culinary students that will be visiting Chicago and
attending the NRA Show. I would really like to have some successful
people in attendance during this orientation session to show the young people
a model of what they can accomplish in our industry. If you're going
to be at Show please consider taking ten minutes out of your
schedule to stop by. All you have to do is stand there and let me tell
the young people a little bit about your story of coming up in the
business. If they can see themselves in your success they will learn
that there is a real place for them in our industry!
Coaching Techniques at this year's NRA Show in Chicago. Click
below for details on this and all the Educational Sessions at this
year's NRA Show: http://www.restaurant.org/show/events/eduprogs.cfm
|
|
|
|
|
| |
|
|
Laser Beam on
Reaching Your Goals
One-on-One Success
Coaching |
| Explore our popular way to stay on course for building professional success. Often times executives and managers just need
to hear their ideas "out loud". They need to bounce ideas off someone
in confidence. This one-on-one approach gives you an opportunity to
work with someone that can listen, be objective and help you
succeed! Click on www.ronyudd.com/1on1.php to
explore our customized one-on-one success coaching program for executives and
managers. Whether you need help on operational goals for you
business, personal career goals or want to genuinely succeed on
reaching your personal goals this program is for you. We have two levels of
coaching services
available to fit your schedule and your budget.
Bonus: Explore our Seven Steps for Personal
and Professional Success click: http://www.restaurantedge.com/index.phtml?catid=1221
|
| |
|
|
On the Front Lines of Service
Expecting
Great Service and Getting It: The
equation and also the foundation for any Service Excellence
program is simple: You have to experience service excellence
before you can deliver it. Service excellence is all about knowing
what excellence is and then simply learning how to deliver it to
others.
This month think about how you as
the leader deliver excellence to your players and then think about
how you can link this to how they should deliver excellence to
their guests.
Mini-Exercise:
List three areas where you think your employees deserve service
excellence. Next month we'll share the top five!
|
|
|
Building Leadership Skills
Leaders as
Coaches-Coaching Your Key Players:
(First of Five Installments) This month we begin a new series
on
how leaders can be effective by acting as a coach for their
key players! First the fundamentals of what good coaches
actually do!
The really good ones do four
things very well. They:
- Teach the all important
fundamentals-they identify and teach the essential skills
needed for success.
- Create a sustained focus-they
keep their players focused on why the fundamentals are so
important.
- Link the mastery of the
fundamentals to the personal success of the individual they
are coaching.
- Constantly assess and measure
their player's progress and then discuss and celebrate it.
Teaching
Point: Recently NBA Coach Larry Brown was followed
during a practice and they measured the number of times he gave
positive feedback versus the number of times he was critical of
his players. Interestingly--for every critical comment he gave
he delivered four positive comments. Whether you are
coaching youngsters in t-ball, or the future executives of your
company--positive feedback and building on what a person is
doing well always wins out! When trying to change behavior or
excel at something-always stress the positive!
|
|
|
Profitability Plus
This
month's Point of Profit is
about Creating Employee Accountability. This is one of the most
overlooked areas of cost control and quality control. Often times
we find that no one is held accountable or responsible for a
particular job function. We'll hear things like--"the cooks
didn't do this or the storeroom guy forgot this---this just won't
cut it--there has to be a name next to each function and each name
has to know exactly what you expect as it relates to performance.
The more specific you as the GM or leader can be --the
better..
Training
Tip: Have your team members sit down and list the
things that they think they are responsible for and
then review them against what you really want them to be
accountable for. This often makes for very interesting reading.
|
| |
|
|
|
"Creating
Excellence"
The
Steps to Build a Lasting and Effective Organization
For details
and testimonials click on: www.ronyudd.com/showproduct.php?iid=4
|
Learn the
secrets of how to create a framework for excellence in your
organization. Discover why great companies are always
"under construction" and always work hard to
compete against themselves. Learn why it's so critical to
"walk the path" your guest takes. This 75 minute
audio CD and 40 page companion workbook are packed with
ideas to immediately implement in your business or
organization. You will learn the 3 things every guest wants
and the 12 tools every leader needs to create and build
excellence.
The
"Creating Excellence" program is available as
a leader lead seminar customized for your team! Click on: http://www.ronyudd.com/request.shtml
and tell us how we can serve you and your team!
|
|
| |
|
|
| Leadership Cares |
|
|
|
|
How
You Can Get Involved-Leadership
Cares 2005
Events: The
MentorCares™ Workshop schedule is available. If you have an interest
in mentoring a young person, learning about our 12 Leadership and 12
Life Skills or would like to get involved in preparing young people
for the workforce just drop us an email at: mentors@leadershipcares,org. Breakfast
Special Request-We are seeking a venue for a special MentorCares™
Breakfast event in late April where we can bring all our young
people and their mentors together to celebrate their accomplishments
and share some of the lessons learned during the school year. We are
looking for something in the Washington D.C. area. Please let us
know if any of our hotel, club or restaurant friends can help us
out! Thanks!!!
Leadership
Cares Golf Classic Date is Set: Monday
August 1st is this year's date for the Golf Classic. Detailed
information for sponsors and teams can be found on the website at: www.leadershipcares.org.You
don't want to miss this great networking and golf event! Hope you
can join our effort!
We always have a need
for volunteers, sponsors and supporters that really want to make a
difference in the life of a young person. Visit www.leadershipcares.org
to see our progress and learn how you can help! |
|
|
|
| Take Home
Idea of the Month |
|
|
|
|
Developing Your Personal
Brand
Create a Career
Building Plan--The Steps to Get to the Next Level: Building
or enhancing your career
is about developing your personal brand--it's about working
on yourself and how you project yourself to your employees and
guests. Last month we listed 7 things you can do this year to
enhance and build your career: Check them out at: http://www.ronyudd.com/popn050126.htm.
Putting in place a plan to
accomplish these 7 things is the real test of success. Where do
you start, what's the first thing to do? Take these two simple steps
over the next month and together we'll go from there:
Step One:
Make a list of the three professional books you would like to read
and three personal enjoyment books you've been wanting to
read.
Step Two:
For one week write down the actual times you are doing nothing-i.e.--zombi-ing
in front of the TV, sitting in traffic-not really thinking about
anything, staring at the computer screen etc.
Goal:
What we're looking for are the actual times we can use to focus on
career building and the things we need to do to improve our
personal brand. If we identify an hour a day and stick to that
hour--we're half way home on our personal brand adventure.
|
|
|
|
|
|
Web Site of the Month
|
|
|
|
Points of Profit
Leadership Inc. helps companies develop their managers into
leaders. We are a one stop shop for resources and tools for
enhancing customer service levels, increasing profitability and
developing leadership within your
operation. |
| |
Points of Profit News is an online means of sharing
information of interest to the restaurant and hospitality community.
You are encouraged to send questions, make observations and share
items of interest. E-mail your ideas, thoughts and contributions
along with your name, address and phone number to: ron@ronyudd.com |
| |
|
|
Ron Yudd is
a recognized expert on developing profit strategies and customer
service solutions. Ron provides his clients with the tools for their
success. He accomplishes this through keynotes, seminars, workshops,
facilitation, consulting and personal coaching. His keynotes and
seminars- Leadership Legacy, Leadership for the Bottom Line, No One
Escapes Customer Service and Mentoring Today for Leaders Tomorrow
have helped business operators focus in on building leadership
skills, improve customer service and enhance the profitability of
their operations. He combines a motivating style with practical
“take home” ideas. You can reach him at http://www.ronyudd.com/ or email
him at ron@ronyudd.com. His
office number is 301-540-5791. |
|
|
