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Profit News |
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Points of
Profit News-the newsletter that promotes service excellence,
leadership building and enhanced profits in the restaurant and
hospitality industry. This monthly resource provides quick tips,
tools and solutions you can use right away to instill a passion for
service in your business, build real and lasting profits and help
develop your managers into leaders. See
our seminars and workshops: http://www.ronyudd.com/speeches.shtml |
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Thought of the Month
Next
Generation of Culinary Stars-Again this May, I will be speaking to several
large groups of high school culinary students that will be visiting Chicago and
attending the NRA Show. I would really like to have some successful
people in attendance during this orientation session to show the young people
a model of what they can accomplish in our industry. If you're going
to be at the NRA Show please consider taking ten minutes out of your
schedule to stop by. All you have to do is stand there and let me tell
the young people a little bit about your story of coming up in the
business. If we can help these young people see themselves through your success they
will begin to fully realize the opportunities that exist for them! Please drop me
an email if you will be attending the Show and can stop by for this
event: ron@pointsofprofit.com.
Quick Clicks:
Coaching
Techniques Seminar at this year's NRA Show in Chicago.
Details on this and all 60 Educational Sessions at this
year's NRA Show: Click: http://www.restaurant.org/show/events/eduprogs.cfm
Our Latest Article
on Building Profits:
Learn the steps for building profits in your operation.
Published in the NACUFS Guest Forum-Click: http://www.nacufs.org/forums/
Mystery
Shopping Without the Mystery: Take the mystery out of
mystery shopping with this unique service. Click: http://www.ronyudd.com/restaurant_mystery_shopping_trained_secret_shoppers.htm
Check Out the
Developing Your Personal Brand section below to visit
the seven things you can do this year to enhance your career!
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Laser Beam on
Reaching Your Goals
One-on-One Success
Coaching |
| Explore our popular way to stay on course for building professional success. Often times executives and managers just need
to hear their ideas "out loud". They need to bounce ideas off someone
in confidence. This one-on-one approach gives you an opportunity to
work with someone that can listen, be objective and help you
succeed! Click on www.ronyudd.com/1on1.php to
explore our customized one-on-one success coaching program for executives and
managers. Whether you need guidance on just-in-time operational goals for your
business, personal career goals or want to genuinely succeed on
reaching your personal goals this program is for you. We have two levels of
coaching services
available to fit your schedule and your budget.
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On the Front Lines of Service
Experience
Service Excellence-Deliver Service Excellence: We
explored this simple equation last month and noted that your
employees have to experience service excellence
before they can deliver it.
The top five areas where employees
deserve to experience service excellence. All our employees
deserve:
- Clear Expectations of What the
Company and Managers Expect
- Concise Communications on the
Service Standards and Their Role in Delivering
Them
- Adequate Tools for Delivering
Service Excellence to Their Guests
- Quick Response on Employment
Issues and Answers to Any and All Their Questions
- A Genuine Opportunity to Grow
within the Unit and Company
Teaching
Point: Use this quick list at your next manager's
meeting to review current levels of how your managers are
delivering service excellence to their employees.
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Building Leadership Skills
Leaders as
Coaches-(Second of Five Installments)-Last month we
talked about the four things effective coaches do very well: To
review this list click on: http://www.ronyudd.com/popn050224.htm
Leaders can be
very effective in developing their next generation of company
executives by applying the following three coaching
techniques:
- Assess individual needs and
customize the ladder that each person must climb to attain
promotion to the executive level. Some emerging leaders are
great communicators but can't read a spread sheet. Coaching
leaders is an exercise in addressing and meeting individual
needs.
- Place those you are coaching
in "real life" company scenarios but with a
"real life" safety net. Allow your emerging
leaders to safely practice solving real company problems in
an environment where they can mess-up and feel OK about it.
Each meeting that you as an executive or current leader conduct
should have discussion or assignment component of solving a
"real life" company problem.
- Promote and Reward
Anti-Operations Manual Thinking. Creative thinking and
trying crazy things are characteristics of a potential
leader. It's not about abusing the operations manual, it's
about not following it to the letter and thinking the manual
has all the answers. Encourage those you coach to think
outside the box--the more outside the box they think the
more they will be thinking like a leader.
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Profitability Plus
This
month's Point of Profit is
about Expanding Your Services to help expand your bottom line.
Smart operators look at where they can market the things they
already do very well. Think about the things you are already known
for and see if they fit into any of these "new"
opportunities below:
- Utilizing down-time or in-between
time. Use the time between lunch and dinner for other
events/services.
- Off premise catering. Where
would your signature foods be a big hit?
- Carry-out. What items travel
well and could be a add-on sale for your current in-house
guests?
- Special event service-what types
of community events would love to feature your menu and
services?
- School and non-profit
fundraising-Consider gift certificates, dinner packages, and
discounts.
If the list above doesn't get you
thinking---begin to build your own list with mangers and key staff
to explore areas where you could expand your existing service and
thus expand your bottom line.
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"Creating
Excellence"
The
Steps to Build a Lasting and Effective Organization
For details
and testimonials click on: www.ronyudd.com/showproduct.php?iid=4
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Learn the
secrets of how to create a framework for excellence in your
organization. Discover why great companies are always
"under construction" and always work hard to
compete against themselves. Learn why it's so critical to
"walk the path" your guest takes. This 75 minute
audio CD and 40 page companion workbook are packed with
ideas to immediately implement in your business or
organization. You will learn the 3 things every guest wants
and the 12 tools every leader needs to create and build
excellence.
The
"Creating Excellence" program is available as
a leader lead seminar customized for your team! Click on: http://www.ronyudd.com/request.shtml
and tell us how we can serve you and your team!
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| Leadership Cares |
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How
You Can Get Involved-Leadership
Cares 2005
Events: The
MentorCares™ Workshop schedule is available. If you have an interest
in mentoring a young person, learning about our 12 Leadership and 12
Life Skills or would like to get involved in preparing young people
for the workforce just drop us an email at: mentors@leadershipcares,org. Breakfast
at Martin's Crosswind-Our
April 29th MentorCares™
Breakfast event will be held at Martin's Crosswind in Greenbelt MD.
Our young
people and their mentors will celebrate their accomplishments
and share some of the lessons learned during the school year. Let us
know if you would like to attend and help support this program.
Leadership
Cares Golf Classic Date is Set: Monday
August 1st is this year's date for the Golf Classic. Detailed
information for sponsors and teams can be found on the website at: www.leadershipcares.org.You
don't want to miss this great networking and golf event! Hope you
can join our effort!
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| Take Home
Idea of the Month |
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Developing Your Personal
Brand
Career
Building Plan-How are you
doing on your career building goals? Review the Seven Things
you can do to enhance your career that we laid out in January.
Click: http://www.ronyudd.com/popn050126.htm. Putting in place a plan to
accomplish the 7 things is the real test of success. Last month we
asked you to work on the following:
*
Creating a list of the three professional books you would like to read
and three personal enjoyment books you've been wanting to
read.
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Conducting a personal time wasting audit-Identify actual times
when you are doing nothing-i.e.--zombi-ing
in front of the TV, sitting in traffic, staring at your computer screen etc.
(Often---I am great at all three of these!)
Your next goal is to identify one
hour each day that you will dedicate to career building. This will
be the time you use each and every day to focus on your
career. If you stick to this one hour--you're half way home on our personal brand adventure.
It may be a 1/2 hour in the morning and a 1/2 hour in the
evening--but work to carve out an hour. Here's a few things you
can do with your hour:
- Read 25 pages in the
professional book you selected and 25 pages in your
"personal enjoyment" book.
- Listen to a couple of chapters
from one of the books on tape.
- Review your "five years
from now" resume that you've been writing.
- Make two phone calls as part of
your real life networking plan.
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Web Site of the Month
This
month's site is from Rutgers University. It has great info on
coaching styles. It also has several links and resources to help
you on your coaching adventures. Click: http://uhr.rutgers.edu/recognition/coaching.html
Let
Us Provide Customized Articles for Your Company Newsletter
We'll build customized
content for your company newsletters to help re-enforce your
message! Drop us an email at articles@pointsofprofit.com
to learn more about this article subscription
service. |
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Points of Profit
Leadership Inc. helps companies develop their managers into
leaders. We are a one stop shop for resources and tools for
enhancing customer service levels, increasing profitability and
developing leadership within your
operation. |
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Points of Profit News is an online means of sharing
information of interest to the restaurant and hospitality community.
You are encouraged to send questions, make observations and share
items of interest. E-mail your ideas, thoughts and contributions
along with your name, address and phone number to: ron@ronyudd.com |
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Ron Yudd is
a recognized expert on developing profit strategies and customer
service solutions. Ron provides his clients with the tools for their
success. He accomplishes this through keynotes, seminars, workshops,
facilitation, consulting and personal coaching. His keynotes and
seminars- Leadership Legacy, Leadership for the Bottom Line, No One
Escapes Customer Service and Mentoring Today for Leaders Tomorrow
have helped business operators focus in on building leadership
skills, improve customer service and enhance the profitability of
their operations. He combines a motivating style with practical
“take home” ideas. You can reach him at http://www.ronyudd.com/ or email
him at ron@ronyudd.com. His
office number is 301-540-5791. |
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