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Profit News |
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Points of
Profit News-the newsletter that promotes service excellence,
leadership building and enhanced profits in the restaurant and
hospitality industry. This monthly resource provides quick tips,
tools and solutions you can use right away to instill a passion for
service in your business, build real and lasting profits and help
develop your managers into leaders. See
our seminars and workshops: http://www.ronyudd.com/speeches.shtml |
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Thought of the Month
Thinking
About the Wendy's Team-Over the past several weeks I have
been thinking about the Wendy's corporate team and the food safety
hoax in California. I had the pleasure of spending a day with the
corporate group a couple of years ago and I remember leaving their Ohio headquarters thinking about their dedication and
passion for the food business. The executives and department heads,
I met, spoke of their founder Dave Thomas and his philosophy as if
it were part of their personal life as well as their professional
life. I was impressed with their complete focus on quality and desire to do things the right way. Often times the public doesn't get to
see this first hand---but this group is genuinely dedicated to
ensure that Mr. Thomas' philosophy continues to be the way they do business each
and every day.
Next
Generation of Culinary Stars-Again this May, we will be speaking to several
large groups of high school culinary students that will be visiting Chicago and
attending the NRA Show. If you're going
to be at the Show please consider taking ten minutes out of your
schedule to stop by. Our mission is to help these young people see themselves through your success
so they begin to realize the opportunities that exist for them! The
sessions are scheduled for Monday and Tuesday May 23rd and 24th in
the AM. Please drop me
an email if you will be attending the Show and can stop by for this
event: ron@pointsofprofit.com.
Quick Clicks:
Coaching
Techniques Seminar at the NRA Show in Chicago-Saturday
May 21st.
Details on this and all 60 Educational Sessions at this
year's NRA Show: Click: http://www.restaurant.org/show/events/eduprogs.cfm
Leadership
Cares Golf Classic Date is Set: Monday
August 1st, 2005 is this year's date for the Golf Classic. Detailed
information for sponsors and teams can be found on the website at: www.leadershipcares.org.You
don't want to miss this great annual networking and golf event that
supports our work in mentoring, literacy and hunger relief! Hope you
can join our effort!
Latest Article
on Building Profits:
Learn the steps for building profits in your operation.
Published in the NACUFS Guest Forum-Click: http://www.nacufs.org/forums/
Mystery
Shopping Without the Mystery: Take the mystery out of
mystery shopping with this unique service. Click: http://www.ronyudd.com/restaurant_mystery_shopping_trained_secret_shoppers.htm
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Laser Beam on
Reaching Your Goals
One-on-One Success
Coaching |
| Explore our popular way to stay on course for building professional success. Often times executives and managers just need
to hear their ideas "out loud". They need to bounce ideas off someone
in confidence. This one-on-one approach gives you an opportunity to
work with someone that can listen, be objective and help you
succeed! Click on www.ronyudd.com/1on1.php to
explore our customized one-on-one success coaching program for executives and
managers. Whether you need guidance on just-in-time operational goals for your
business, personal career goals or want to genuinely succeed on
reaching your personal goals this program is for you. We have two levels of
coaching services
available to fit your schedule and your budget.
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On the Front Lines of Service
Experience
Service Excellence=Deliver Service Excellence: Last
month we explored the top five areas where employees
deserve to experience service excellence so they can begin to
deliver it. For a quick review click on: http://www.ronyudd.com/popn050331.htm This
month we break down the first one-Clear
Expectations. Every
employee deserves to know exactly what the management and company
expects.
Three basic things they need to know:
- Service Standards-The
fundamentals and level of service you want them to
deliver.
- Expected Behaviors-Provide a
specific model of how you expect them to behave while on the
job.
- Parameters to Work Within-The
boundaries in which they can make their own decisions.
Teaching
Point:
Over the next week ask unit
managers to take a look at how they are delivering on these three
basic expectations. It also may be a good time for the
organization to review these three to ensure leadership is on the
same page so clear expectations could then be delivered to the
employee level.
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Building Leadership Skills
Developing
the Next Generation of Company Executives and Leader-(Third of Five Installments)-Last month we
talked about coaching techniques for helping develop your
managers into leaders. For a quick review click on: http://www.ronyudd.com/popn050331.htm
Add these coaching
techniques to your tool box:
- Life Long Learning-Have
managers outline a career-long learning map. Assist them in
determining the areas where they need help, but then let
them follow the map themselves.
- Coaches Never Forget-Remind
those you coach about what they have committed to
accomplish.
- Keep Score-Keep progress data
up-to-date and celebrate when goals are attained.
Teaching
Point: Pick a specific coaching technique from this
issue or last month's issue and have your managers practice it
at the unit level.
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Profitability Plus
This
month's Point of Profit
focuses on conducting a Job Audit.
The specifics of each position can change as the operation
changes. Menus get changed, hours of operation are adjusted,
seasonal fluctuations occur, and many other things influence the
position and the work that is preformed. Every 90 days take a look
at each position and determine exactly what is accomplished
(produced) during a shift. As you walk through the shift and
observe ask yourself the following:
- Is this position performing as
it was intended when it was originally created? What has
changed?
- How has the level of
productivity changed? Is more being accomplished or
less?
- Is there an opportunity to
combine job functions or adjust hours to fit the new operating
circumstance?
- Is it time to consider expanding
the hours for this position because of demands?
The goal of a job audit is not
about spying on staff, it's about efficiency. The goal is to match
the needs of the operation with proper levels of staffing and
expertise.
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"Creating
Excellence"
The
Steps to Build a Lasting and Effective Organization
For details
and testimonials click on: www.ronyudd.com/showproduct.php?iid=4
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Learn the
secrets of how to create a framework for excellence in your
organization. Discover why great companies are always
"under construction" and always work hard to
compete against themselves. Learn why it's so critical to
"walk the path" your guest takes. This 75 minute
audio CD and 40 page companion workbook are packed with
ideas to immediately implement in your business or
organization. You will learn the 3 things every guest wants
and the 12 tools every leader needs to create and build
excellence.
The
"Creating Excellence" program is available as
a leader lead seminar customized for your team! Click on: http://www.ronyudd.com/request.shtml
and tell us how we can serve you and your team!
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| Leadership Cares |
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Breakfast
at Martin's Crosswind-Our April 29th MentorCares™
Breakfast event will be held at Martin's Crosswind in Greenbelt MD.
Our young
people and their mentors will celebrate their accomplishments
and share some of the lessons learned during the school year. Let us
know if you would like to attend and help support this program.
Leadership
Cares Golf Classic-For
sponsor and team
information visit: www.leadershipcares.org.
You can also see who was there last year by clicking on: http://www.ronyudd.com/golf2004/golf2004.htm
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| Take Home
Idea of the Month |
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Developing Your Personal
Brand
Career
Building Plan-How are you
doing on your career building goals? Review the Seven Things
you can do to enhance your career that we laid out in January.
Click: http://www.ronyudd.com/popn050126.htm. Putting in place a plan to
accomplish the 7 things is the real test of success.
Last month your mission was to
identify one hour per day you would dedicate to your career. Take
a look at the four things we suggested you could do with that
hour: http://www.ronyudd.com/popn050331.htm
This month let's focus on how to Grow
Your Industry Presence. Here are several things you can
do to widen your circle within the industry.
- Start on the local
level--join the local chapter of your professional association
and get directly involved.
- Volunteer to teach a class
or be a guest speaker at the local Culinary or
Hotel/Restaurant School.
- Form a Master Mind group
of peers to share ideas and work together on each other's
career.
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Web Site of the Month
This
month's site is www.4Hoteliers.com
a global hotel news and information resource, which offers 1,000's
of free news headlines and industry articles. If you are in the
biz--this site is a bookmark must!
Let
Us Provide Customized Articles for Your Company or Association Newsletter
We'll build customized
content for your newsletters to help re-enforce your
message! Drop us an email at articles@pointsofprofit.com
to learn more about this article subscription
service. |
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Points of Profit
Leadership Inc. helps companies develop their managers into
leaders. We are a one stop shop for resources and tools for
enhancing customer service levels, increasing profitability and
developing leadership within your
operation. |
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Points of Profit News is an online means of sharing
information of interest to the restaurant and hospitality community.
You are encouraged to send questions, make observations and share
items of interest. E-mail your ideas, thoughts and contributions
along with your name, address and phone number to: ron@ronyudd.com |
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Ron Yudd is
a recognized expert on developing profit strategies and customer
service solutions. Ron provides his clients with the tools for their
success. He accomplishes this through keynotes, seminars, workshops,
facilitation, consulting and personal coaching. His keynotes and
seminars- Leadership Legacy, Leadership for the Bottom Line, No One
Escapes Customer Service and Mentoring Today for Leaders Tomorrow
have helped business operators focus in on building leadership
skills, improve customer service and enhance the profitability of
their operations. He combines a motivating style with practical
“take home” ideas. You can reach him at http://www.ronyudd.com/ or email
him at ron@ronyudd.com. His
office number is 301-540-5791. |
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