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Profit News |
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Points of
Profit News-the newsletter that promotes service excellence,
leadership building and enhanced profits in the restaurant and
hospitality industry. This monthly resource provides quick tips,
tools and solutions you can use right away to instill a passion for
service in your business, build real and lasting profits and help
develop your managers into leaders. See
our seminars and workshops: http://www.ronyudd.com/speeches.shtml |
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Thought of the Month
People That
Care-Special thanks to caring leader Mr. Bruce Faber,
Regional Director of Food Operations for Marshall Fields for
participating in this year's High School Visitation Program at the
NRA Show. Bruce gave his time greeting and meeting over 800 of our
young future chefs that attended an orientation session and tour of
the floor. Thank you Bruce---you are making a big difference on many
fronts in our industry. We sincerely appreciate the time you
shared motivating our young culinarians.
Villanova
University Dining Services Team-Thank you for the great
hospitality during our Creating World Class Service workshop. It's
great to work with a team where everyone's contributions are
respected and genuinely appreciated. Stay the course, build-in some
friendly competition, have some fun along the way and you will be
very successful!
Quick Clicks:
Leadership
Cares Golf Classic Call For Sponsors: Does
your organization want to be identified with developing young
leaders? This year's date for Golf Classic is August 1st, 2005. Detailed
information for sponsors and teams can be found on the website at: www.leadershipcares.org.You
don't want to miss this opportunity to support young developing
leaders. This annual event is a great networking and golf
experience that
supports our work in mentoring, literacy training and hunger relief! Hope you
can join our effort!
Executive
Coaching Power Point-Free copy of the PPT from our
Executive Coaching Seminar delivered at this year's NRA Show. E-mail
us at coaching@pointsofprofit.com
Building Profits
Article:
Learn the steps for building profits in your operation.
Published in the NACUFS Guest Forum-Click: http://www.nacufs.org/forums/
Mystery
Shopping Without the Mystery: Take the mystery out of
mystery shopping with this unique service. Click: http://www.ronyudd.com/restaurant_mystery_shopping_trained_secret_shoppers.htm
New Service: Customized Newsletters for Your Company
Let
Us Provide Customized Articles for Your Company or Association
Newsletter
We'll build customized
content for your newsletters to help re-enforce your
message! Drop us an email at subscription@pointsofprofit.com
to learn more about our customized newsletter subscription
service.
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"Creating
Excellence"
The
Steps to Build an Effective and Lasting Organization
For details
and testimonials click on: www.ronyudd.com/showproduct.php?iid=4
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Learn the
secrets of how to create a framework for excellence in your
organization. Discover why great companies are always
"under construction" and always work hard to
compete against themselves. Learn why it's so critical to
"walk the path" your guest takes. This 75 minute
audio CD and 40 page companion workbook are packed with
ideas to immediately implement in your business or
organization. You will learn the 3 things every guest wants
and the 12 tools every leader needs to create and build
excellence.
The
"Creating Excellence" program is available as
a leader lead seminar customized for your team! Click on: http://www.ronyudd.com/request.shtml
and tell us how we can serve you and your team!
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On the Front Lines of Service
Knowledgeable
Service Requires Knowledgeable Servers-Our
favorite thing to hear from a server is "If you like
______________, you'll love our _______________. When a server
delivers this line with confidence you know that they really know
their stuff. They not only know have mastered the menu but can link what
their guests really like with particular items on that menu. When
this happens--it's magic for the guest. Their level of confidence
in their upcoming meal experience
skyrockets! Teaching
Point:
Each day at your pre-shift meeting
focus on how your waitstaff can use their knowledge of the menu to
help their guests make good choices. Instead of just talking about
ingredients--add to the servers level of knowledge by talking
about how the menu items link to guest comments or requests. For
example: If a guest says--I'm not a "fishy fish"
person-teach the servers which items may fit this type of
comment.
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Building Leadership Skills
Developing
the Next Generation of Company Executives and Leaders-(Fourth of Five Installments)-Last
issue we
talked about some additional coaching techniques for helping develop your
managers into leaders. For a quick review click on: http://www.ronyudd.com/popn050428.htm
This month we focus on the
importance of the personal success of the individual you are
coaching. As a coach your focus
must be on helping the individual be successful. Personal
success must be your first goal. Company success will soon
follow. If you help your managers become personally successful
your company will reap the benefits of a happy, motivated and
productive leader. Identify how each describes their own
personal success. It may be saving up for a mortgage, or their
wedding, or going back to school or helping their children . If
you give them the tools or opportunities to reach some of these
goals they will soon see the connection between being productive
at work with the ability to reach their personal goals. The fun
part of this approach is when some of these managers begin to
help their employees in the same way!!
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Profitability Plus
This
month's Point of Profit
focuses on the importance of standardizing your receiving
practices for all the merchandise that comes in through the
back door. If we have service standards for how we interact
with our guests, we should have standards for how we deal with things going
on at the back door Your goal should be to come up with a process
that everyone that receives merchandise will follow to ensure you
always get the best quality, the correct quantity and pay the
price you agreed on when you made the purchase. If you don't have
receiving standards here is where to start:
- Walk through the step by step
process and create a checklist that includes all the steps.
- Include checking for correct
quality, quantity, price and temperature.
- Ensure that the back door is
kept secure and opened only to receive one delivery at a time.
- Build in to the checklist that
all deliveries once checked should be put away and secured
immediately.
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Laser Beam on
Reaching Your Goals
One-on-One Success
Coaching |
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| Explore our popular way to stay on course for building professional success. Often times executives and managers just need
to hear their ideas "out loud". They need to bounce ideas off someone
in confidence. This one-on-one approach gives you an opportunity to
work with someone that can listen, be objective and help you
succeed! Click on www.ronyudd.com/1on1.php to
explore our customized one-on-one success coaching program for executives and
managers. Whether you need guidance on just-in-time operational goals for your
business, personal career goals or want to genuinely succeed on
reaching your personal goals this program is for you. We have two levels of
coaching services
available to fit your schedule and your budget.
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| Leadership Cares |
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Leadership
Cares Golf Classic-For
sponsor and team
information visit: www.leadershipcares.org.
You can also see who was there last year by clicking on: http://www.ronyudd.com/golf2004/golf2004.htm
Annual
MentorCares™ Leadership Conference-Our new school year
kicks-off on August 5th with the annual D.C. area MentorCares
conference. We always have a need for caring adults to join us in
this youth leadership program. If you are interested in becoming a
trained adult mentor or would like to attend to learn more
about our 12 Leadership Skills and 12 Life Skills just drop us an
email at ron@leadershipcares.org
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| Take Home
Idea of the Month |
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Developing Your Personal
Brand
Career
Building Plan-How are you
doing on your career building goals? Review the Seven Things
you can do to enhance your career that we laid out in January.
Click: http://www.ronyudd.com/popn050126.htm. Putting in place a plan to
accomplish the 7 things is the real test of success.
In March
your mission was to
identify one hour per day you would dedicate to your career. Take
a look at the four things we suggested you could do with that
hour: http://www.ronyudd.com/popn050331.htm
In April
the focus was on how to Grow
Your Industry Presence. To review the suggestions on
how to widen your circle of influence click on: http://www.ronyudd.com/popn050428.htm
This month four suggestions on
steps to take toward Mastering a New Skill.
Keep in mind that one of the most common traits of successful
people is that they have remained life long learners throughout
their careers.
- Identify the particular skills of those
that have been recently promoted. What skills do they have
that you don't? What in particular made them stand
out?
- Conduct your personal skills
inventory. Be honest with yourself and list areas where you
need to focus.
- Once you identify the skills you
need to go after-build your plan of attack. What mini-courses,
industry conferences, or food shows will you attend to
gain the identified knowledge.
- Who can help you learn these
identified skills? Identify people inside and outside the
company that may be able to teach or coach you in learning. In
other words--who should you be hanging out with?
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Web Site of the Month
This
month's site is http://www.personnelinsights.com/.
You should explore this site if you are considering using employee
assessments as part of your hiring process. Over and over again we
hear about the high cost to attract, hire, process and orient new
associates. Any tools that can help us do a better job and save
some money and aggravation is worth exploring. Begin your journey
with this site.
Bonus-Include
a visit to this site to help you with your
coaching techniques. Visit-www.odysseycoaching.com
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Points of Profit
Leadership Inc. helps companies develop their managers into
leaders. We are a one stop shop for resources and tools for
enhancing customer service levels, increasing profitability and
developing leadership within your
operation. |
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Points of Profit News is an online means of sharing
information of interest to the restaurant and hospitality community.
You are encouraged to send questions, make observations and share
items of interest. E-mail your ideas, thoughts and contributions
along with your name, address and phone number to: ron@ronyudd.com |
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Ron Yudd is
a recognized expert on developing profit strategies and customer
service solutions. Ron provides his clients with the tools for their
success. He accomplishes this through keynotes, seminars, workshops,
facilitation, consulting and personal coaching. His keynotes and
seminars- Leadership Legacy, Leadership for the Bottom Line, No One
Escapes Customer Service and Mentoring Today for Leaders Tomorrow
have helped business operators focus in on building leadership
skills, improve customer service and enhance the profitability of
their operations. He combines a motivating style with practical
“take home” ideas. You can reach him at http://www.ronyudd.com/ or email
him at ron@ronyudd.com. His
office number is 301-540-5791. |
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