Points of Profit News

Points of Profit News

		Points of Profit News-the newsletter that promotes service excellence, leadership building and enhanced profits in the restaurant and hospitality industry. This monthly resource provides quick tips, tools and solutions you can use right away to instill a passion for service in your business, build real and lasting profits and help develop your managers into leaders. See our seminars and workshops: http://www.ronyudd.com/speeches.shtml

Thought of the Month

It's All About Having Fun-This item in the local paper last week: Austin Grill's, GM, Joseph Miller has implemented a "Worst Table Award". His worst table in the house comes with a fancy trophy and a 25% discount for the party. Instead of removing the bad table he's made it fun to sit there. It's become so much fun for the guest and staff that people ask if they can be seated at the restaurant's "worst table". Thanks Joe-you've proved that you can run a good restaurant and have fun all at the same time!

CMAA Maryland Chapter-Thanks for your hospitality last month at our Points of Profit Seminar. Special thanks to Education Chair Ron Ruffner GM of old South Country Club for putting the session together.

Welcome to the Team-My youngest daughter, Jackie, has just joined the company. She is a recent CIA graduate and will be working on our "No Mystery-Mystery Shopping Service" and developing new learning tools for the industry. Drop her a note at: jackie@pointsofprofit.com

Quick Clicks:

Developing Our Next Generation of Leaders: Does your organization want to be identified with helping young leaders? The Leadership Cares Golf Classic is upon us--August 1st, 2005. Detailed information for sponsors and teams can be found on the website at: www.leadershipcares.org.You don't want to miss this opportunity to support young leaders. This annual event is a great networking and golf experience that supports our work in mentoring, literacy tutoring and hunger relief! Hope you can join our efforts!

200 Points of Profit-Read about our 200 Points Analysis for the front and back of the house in your operation. Click: http://www.ronyudd.com/200points.php. Email ron@pointsofprofit.com for special summer pricing!

Mystery Shopping Without the Mystery: Take the mystery out of mystery shopping with this unique service. Click: http://www.ronyudd.com/restaurant_mystery_shopping_trained_secret_shoppers.htm

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"Creating Excellence"

The Steps to Build an Effective and Lasting Organization

For details and testimonials click on: www.ronyudd.com/showproduct.php?iid=4

Learn the secrets of how to create a framework for excellence in your organization. Discover why great companies are always "under construction" and always work hard to compete against themselves. Learn why it's so critical to "walk the path" your guest takes. This 75 minute audio CD and 40 page companion workbook are packed with ideas to immediately implement in your business or organization. You will learn the 3 things every guest wants and the 12 tools every leader needs to create and build excellence.
The "Creating Excellence" program is available as a leader lead seminar customized for your team! Click on: http://www.ronyudd.com/request.shtml and tell us how we can serve you and your team!

		On the Front Lines of Service After the Line-Up-Successful Service Teams Take the Extra Steps-We spend lots of time equipping our servers with menu knowledge and operational information but we often miss out on how important it is that each service team have their own mini-meeting before the shift begins. Habits of Successful Service Teams: Service teams get together after the line up to make sure front/back servers are all on the same page. Avoid missteps during service by double checking supplies, side stands, and service tools. Any special occasions being celebrated by guests are reviewed and readied. Everyone understands their role in making the service special. Get super clarity on table numbers/seat numbers. Potential problems identified and corrected-POS problems, 86ed items, bar glass shortage--you know the list! Teaching Tip: Position these habits as a "G Builder" for your staff. Remind them that taking the little extra steps outlined above can make a huge difference in not only in how smooth their shift will go but will also have a major impact on their gratuity!

Building Leadership Skills

Developing Your Next Generation of Leaders-(Fifth of Five Installments)-Last issue we talked about the importance of linking the personal success of the individual you are coaching to the organization's success. For a quick review click on: http://www.ronyudd.com/popn050608.htm

This last installment focuses on the importance of measuring progress and celebrating success. Effective coaches are great at assessing where their players are and working with them to get to where they want to go. As a coach your mission is to develop your people so they can take your place as you move up the ladder. Real measurement on their development is the only way to track their progress.

Make sure that you can measure the mastery of each skill. Quantify what the person must be able to perform in order to be considered proficient.
Together, build a specific time line of when the person must master the skill or technique.
Build into your plan exactly how both of you will celebrate each milestone as it is reached.

Profitability Plus

This month's Point of Profit-The Value of a "Real" Employee Orientation. Review your current orientation program (for both managers an associates) and determine if you are getting a positive ROI. An orientation program that delivers real results should have the following four elements:

Lunch/Dinner with the Boss-Some type of program that allows time to sit down and break bread with the top leader (GM/Director) in order to clarify expectations, learn about how important they are to the operation and genuinely welcome them as a new member to the team.
Position Expectations-Their role and responsibility in the operation clearly and specifically defined--Not just their job but where they fit into the success of the overall operation.
Hands on Learning-You need the Operations Manual--but the associate needs to learn by doing. The best programs are those that have people work all the stations that they will have to interact with--not just the one that will be their job.
Testing-Graduation-Need to be have an element of testing or graduation, to ensure they have mastered the position skills and embraced the company culture.

One-on-One Success Coaching
One-on-One Success Coaching
Click on www.ronyudd.com/1on1.php to explore our customized one-on-one success coaching program for owners, managers and executives. Whether you need guidance on just-in-time operational goals for your business, personal career goals or want to genuinely succeed at reaching your personal goals this program is for you. We have two levels of coaching services available to fit your schedule and your budget!

Leadership Cares

		Leadership Cares Golf Classic-Sponsor and team information visit: www.leadershipcares.org. You can also see who was there last year by clicking on: http://www.ronyudd.com/golf2004/golf2004.htm Annual MentorCares™ Leadership Conference-Our new school year kicks-off on August 5th with the annual D.C. area MentorCares conference. We always have a need for caring adults to join us. If you are interested in becoming a trained adult mentor or would like to attend to learn more about our 12 Leadership Skills and 12 Life Skills just drop us an email at ron@leadershipcares.org

Take Home Idea of the Month

Developing Your Personal Brand

Career Building Plan-How are you doing on your career building goals? Review the Seven Things you can do to enhance your career that we laid out in January. Click: http://www.ronyudd.com/popn050126.htm. Putting in place a plan to accomplish the 7 things is the real test of success.

This month's suggestion-Giving Away One Skill Each Week. Successful leaders are those that freely share their talent and knowledge with those they lead. In our industry, those that have been truly successful focus on passing along their skills to those coming up behind them. Their success is built on the skills of the team they develop. Here are several ideas to work on over the next month:

Match the skills you have with what your staff needs to be successful and then start the sharing!
At each manager's meeting share one techniques that helped you as you climbed the career ladder.
Identify and provide access to sources of learning that you used as you built your skills inventory.
Remind yourself that teaching what you know makes you better at what you do!

Succession Footnote: Think about it-What better way is there to enhance your career than by developing others to competently replace you as you climb the ladder!


		Web Site of the Month This month's site is www.kobrandwine.com a great website for learning about wine! Our favorite click-Wine Maps of the World. We think you'll find this site to be a great resource!

Points of Profit Leadership, Inc.

Points of Profit Leadership Inc. helps companies develop their managers into leaders. We are a one stop shop for resources and tools for enhancing customer service levels, increasing profitability and developing leadership within your operation.



	Ron Yudd is a recognized expert on developing profit strategies and customer service solutions. Ron provides his clients with the tools for their success. He accomplishes this through keynotes, seminars, workshops, facilitation, consulting and personal coaching. His keynotes and seminars- Leadership Legacy, Leadership for the Bottom Line, No One Escapes Customer Service and Mentoring Today for Leaders Tomorrow have helped business operators focus in on building leadership skills, improve customer service and enhance the profitability of their operations. He combines a motivating style with practical “take home” ideas. You can reach him at http://www.ronyudd.com/ or email him at ron@ronyudd.com. His office number is 301-540-5791.


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	Copyright 2005 by Ron Yudd