May 11, 2006  
   
  

Home - Newsletter - Speeches and Seminars - Services/Products - About Ron Yudd - Testimonials - Points of Profit Leadership - Leadership Cares Foundation - Contact Us 



Points of Profit News 
  
Points of Profit News-Promotes service excellence, leadership building and enhanced profits in the restaurant and hospitality industry. This monthly resource provides quick tips, tools and solutions you can use right away to instill a passion for service in your business, build lasting profits and develop your managers into leaders. 
Thought of the Month

Think about how simple it is to positively affect the life of one young person! A kind or encouraging word is often times all it takes to motivate a young person that is just starting out. This year at the Show instead of filling up on free samples of the newest French fries or chicken wings take a couple of minutes to stop by and welcome some of our future employees..........   

Stop By At the Show to Welcome Our Future Culinary Stars-Please join us at the NRA Show to help welcome the best and the brightest high school culinarians that will be visiting. Industry veterans Bill Bender and Bruce Faber are working on putting together panels of successful chefs and managers to share their stories with the young people on May 22nd and 23rd. We'd love for you to stop by Room S105a at 9am and 10am on Monday or Tuesday to simply welcome these future super stars. Think about your first visit to the Show and what it meant to you!! Read the details about this event by clicking on:  http://www.restaurant.org/show/media/news/pressrelease.cfm?ID=1233 

Quick Clicks:

Take a quick look at these five short articles on food trends that every operator should be aware on the Chef2 Chef website: http://chef2chef.net/news/foodservice/Foodservice-Trends/ 

Explore this link: http://www.cooking-solutions.com/links/ for great foodservice and hospitality resources.

Jump Start Your Training and Operations Goals-Our latest workshops and learning tools. 
     
 

     
   

Create Genuine Excellence in Your Operation

The "Creating Excellence" Audio CD and Workbook 

The Steps to Build a Lasting and Effective Organization

For details and testimonials click on: Creating Excellence Audio CD and Workbook 

Learn the secrets of how to create a framework for excellence in your organization. Discover why great companies are always "under construction" and always work hard to compete against themselves. Learn why it's so critical to "walk the path" your guest takes. This 75 minute audio CD and 40 page companion workbook are packed with ideas to immediately implement in your business or organization. You will learn the 3 things every guest wants and the 12 tools every leader needs to create and build excellence. 

The "Creating Excellence" program is also available as a leader lead seminar customized for your team! Click: Request for Service Form and tell us how we can serve you and your team!

 

On the Front Lines of Service

Creating a Hassle Free Experience-One of the main reason guests choose your operation is because they have had a hassle free experience in the past. Their food is prepared they way they like it, service is delivered just the way they like it and there are no hassles that get in the way of their enjoyable and positive experience.  The fact that there are no hassles is what keeps bringing them back for more!  

Effective service managers are those that seek out and destroy hassles before they happen to their guests. Begin your own hassle free mission by taking the following three simple steps:  

Step #1-Promote and deliver a hassle free environment for your staff-If their job is filled with hassles they can't   deliver a hassle free experience to their guests. Example-do we have enough iced tea spoons in service etc.?  

Step #2- Walk the process the guest takes from the time they enter until the time the depart and note any breakdowns or potential breakdowns in service. Jump in and fix these hassles. 

Step #3 Always sweat the little things-Success in our business has always been built on how operators handle the little things (the details). Table maintenance, soft butter in the B+B, spotless restrooms and on and on. 

Hassle Free Tip of the Month-Next staff meeting have a session where the staff identifies the hassles they experience. Then make it your mission to destroy these hassles for your staff!  

Building Leadership Skills

Leaders Need Life Skills Too! (Ninth in Series) When we hear the term "leader" we often think about courage, charisma, perseverance and vision but sometimes lost in this is the fact that in order to develop into a great leader a person needs to master key life skills. We've been exploring our list of the Twelve Key Life Skills that your future leaders need to master. This month......

Life Skill #9-Flexibility and Adaptability Do you ever notice that the really successful leaders are those that can step into any type of situation and feel comfortable? It has a lot to do with their level of self-confidence but it's also about simply knowing, going in, that as a leader they will probably have to operate in difficult environments well outside of their comfort zone. 

The key to developing your flexibility is to first get comfortable outside of your comfort zone. Force yourself to go where you may not feel so comfortable or in control. Realize that growing as a leader will require you to work, often times, in an unfriendly, challenging or even hostile situation. Think about the following as you test your flexibility: 

  • Remind Yourself--It's not about you--it's about what you are trying to change or get your group to do.
  • Lion's Den Mentality-Ask yourself how your ideas may be attacked or challenged before you go in!
  • Study Your Environment--Know all you can about your audience or those you are trying to influence.
  • Identify Examples or Illustrations of your points that the particular audience can really relate to. 

Flexibility Challenge-Think about the different audiences you address or try to influence over a week's time. Note how you have to interact differently with the various levels and types of people you address. This is not about talking down to people--it's about recognizing the different ways you interact and noting what's most effective. 

   

Profitability Plus 

This month's Point of Profit is called "Getting Everyone on the Same Page" Having everyone on the same page in your business will enhance the operation's profitability. When we teach this concept to young managers we often call it "Getting Clarity". It simply means that everyone in the house is on the same page as it relates to what's important. Everyone is crystal clear on what the mission is and how you go about accomplishing that mission.   

How do you get clarity and make sure everyone is on the same page? Several things to think about:   

  • Take the time to review your policies and procedures. Were they written for a lawyer or for employees and managers to easily understand?   
  • What do you as the overall leader talk about at manager's meetings and staff meetings? What you focus on is what your managers and staff will focus on. Your clarity will becomes the staff's clarity!   
  • How do your managers and supervisors communicate the important operational and service messages. The messages should all be short, sweet and sound the same! This is actually when being repetitious is a good thing! When all key people speak with the same voice--employee's begin to get it!

Point of Profit Tip: In your own house think about where clarity or this "same page" approach would help your profits. For example -does every employee understand what your policy is on things like service standards and handling complaints? What are your important issues that are crying out for clarity?

One-on-One Success Coaching 

   

 

Click on One-on-One Business Coaching to explore our customized one-on-one success coaching program for owners, managers and executives. Whether you need guidance on just-in-time operational goals for your business, personal career goals or want to genuinely succeed at reaching your personal goals this program is for you. We have two levels of coaching services available to fit your schedule and your budget!  

 

     
LeadershipCares

MentorCares™ If you are interested in becoming a trained adult mentor or would like to learn more about our 12 Leadership Skills and 12 Life Skills just drop us an email at ron@leadershipcares.org.    

Read about this year's MentorCares celebration event: MentorCares Breakfast Press Release 2006 

We are recruiting for the LeadershipCares Board of Directors: Click: Call For New Board Members for details. Let us know if you or someone from your company has an interest in helping young people become successful and caring leaders! Email us at lula@leadershipcares.org if you would like to join our mission.                              

Take Home Idea of the Month 
"Real Life" Marketing 

This month's look at "real life" marketing takes a look at the three steps for building an in-store marketing program. Keep in mind that every successful marketing program begins with making sure you really taking care of your existing guests before you start working on attracting new ones.  

Step # 1-Set realistic goals that can actually be measured. Without something to measure you will never really know if you were really successful or not. 

Step #2-Seek input and feedback from those that will deliver the program--your front line staff. Gather their thoughts and ideas. When their ideas are good ones--remind them publicly about their contribution. 

Step #3-Before unleashing your program on the public put it through the 7th grader test (real life test). If a seventh grader can't easily explain the promotion, program or event--it's time to go back to the drawing board.

Marketing Tip of the Month: Take a look at your current sales mix. What you are selling the most of is what you are most likely doing the best and have priced the best---This item (or items) may be a prime candidate for some special marketing or promotion!         

Web Site of the Month
This month's selection is http://www.recipesource.com/. This site offers a searchable on-line archive of recipes. It's a great resource when looking for just the right item when planning your menus. Tons of good stuff!  

Points of Profit Leadership, Inc. 

  Points of Profit Leadership Inc. helps companies develop their managers into leaders. We are a one stop shop for resources and tools for enhancing customer service levels, increasing profitability and developing leadership within your operation.
 


Ron Yudd is a recognized expert on developing profit strategies and customer service solutions. Ron provides his clients with the tools for their success. He accomplishes this through keynotes, seminars, workshops, facilitation, consulting and personal coaching. His keynotes and seminars- Leadership Legacy, Leadership for the Bottom Line, No One Escapes Customer Service and Mentoring Today for Leaders Tomorrow have helped business operators focus in on building leadership skills, improve customer service and enhance the profitability of their operations. He combines a motivating style with practical “take home” ideas. You can reach him at http://www.ronyudd.com/ or email him at ron@ronyudd.com. His office number is 301-540-5791.
     

Unsubscribe - Click to unsubscribe from Ron Yudd's eNewsletter.

Copyright 2006 by Ron Yudd