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Profit News |
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Points of
Profit News-Promotes service excellence,
leadership building and enhanced profits in the restaurant and
hospitality industry. This monthly resource provides quick tips,
tools and solutions you can use right away to instill a passion for
service in your business, build lasting profits and develop your managers into leaders. |
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Thought of the Month
Leadership
Lessons from Party Animals-Please don't ask me what I was doing sitting
in a movie theatre this past weekend with 200 screaming little kids
watching the animated children's movie Barnyard. It's about a
wild and crazy group of barnyard animals that call themselves
the original party animals. Sam Elliott, from "Beef-It's What's
for Dinner" commercials and countless great cowboy movies
provides the voice for the lead character. He is trying to teach his
son about leadership and he says "It's important to stand up
for yourself but great leaders stand up for others". Of course
the son finally get's it and steps ups when he has to defend all his
party animal friends from the scary wolves. He learned to not always
think about himself and that putting others first is what leadership
is all about. Lessons learned-----First--leadership lessons can be
found in the strangest places and second----you're never too old to see a
well done "little kids" movie! Check it out!
Quick Clicks:
LeadershipCares
Golf Classic 2006-Read about this year's event (held on
August 7th) and see the list of sponsors and participants! Learn more about
how this very special event supports our youth outreach work!
Gear Up For the Fall-Do you ever notice that the best and
brightest are always seeking new information or are constantly
learning. Click on One-on-One Business
Coaching to explore our customized one-on-one success coaching program
for restaurant owners, directors, managers and company executives. Whether you need guidance on
just-in-time operational goals for your business, career
goals or want to genuinely succeed in reaching your personal goals
this one-on-one program is for you!
200 Points of Profit Analysis-
An in depth look at the 200 critical points of profit
in your operation. Available for restaurants, business and industry
accounts, university food services, healthcare and private clubs.
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Create Genuine Excellence in Your
Operation
The "Creating Excellence" Audio CD and Workbook
For details and
testimonials click on: Creating Excellence Audio CD and Workbook
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Learn the secrets of how
to create a framework for excellence in your organization.
Discover why great companies are always "under construction"
and always work hard to compete against themselves. Learn why
it's so critical to "walk the path" your guest takes. This 75
minute audio CD and 40 page companion workbook are packed with
ideas to immediately implement in your business or
organization. You will learn the 3 things every guest wants
and the 12 tools every leader needs to create and build
excellence.
The "Creating Excellence" program is also
available as a leader lead seminar customized for your team!
Click: Request for Service Form and tell us how we
can serve you and your
team!
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On the Front Lines of Service
(Back by popular demand from July 06
issue)
Being an Effective
Service Coach-Service
excellence is not something that is learned at the line-up meeting.
Great service comes from practicing and mastering the basics and
continuously checking on how you are performing. It turns out that
those operations that deliver great service usually have an owner,
manager or a key person that acts as a service
coach.
Five Steps to
Effective Service Coaching:
- Demonstrate and communicate
service expectations-Use simple, short and fun
mini-lessons.
- Answer all questions-Make sure
everyone is on the same page when it comes to service
standards.
- Practice with staff on a daily
basis-Use the line-up to practice one service standard each
day.
- Model behavior at all times-Show
your team exactly how it's done at all times during
service.
- Link delivery of great service to
individual server success-The entire operation will then
succeed.
Getting
Started-From your list of service standards begin to
assemble short vignettes of how you will demo them for your staff.
Create mini lessons that you can use as part of a weekly meeting
with your service staff.
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Building Leadership Skills
Leaders Need Life
Skills Too! (Twelfth in Series) When we hear the term
"leader" we often think about courage, charisma, perseverance and
vision but sometimes lost in this is the fact that in order to
develop into a great leader a person needs to master
key life skills. We've been exploring our list of the Twelve Key
Life Skills that your future leaders need to master. This
month......
Life Skill
#12-Work Ethic-Skills for Workplace Success-There are
certain basic skills that every employer is looking for from
prospective employees. Managers and future leaders should be
practicing and modeling these basic work ethic skills in order to
promote a happy and efficient work place.
- Be an
"R and R" Manager-Reliable + Responsible-My
team members and guests can count on me.
- Taking
Initiative-If I see something that needs to be
done--I'll do it-I won't wait for someone to tell me!
- Doing
What You Tell Others To Do-I will practice what I
preach to my team members.
- On-Time +
Ready to Go-I will always report 15 minutes early and
always begin work 15 minutes early!
- Work
Until The Job is Done-I will make sure that I
complete all my tasks before the end of my shift!
Next
Manager's Meeting: Challenge your young managers to
conduct a self-assessment on the five basic work ethic skills above.
Then work on coaching your employees on these top five items!!
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Points of Profit
Point of
Profit-Laying Out Clear and Concise
Expectations
Clarity is a
cousin of profitability-When things are clear and concise
for all those that work for you the chances of maximizing
profitability increase. We often call this being on the same page or
everyone working from the same play book. The point of profit here
is to think about how clear you are for each person/position that
works for you. Do they know exactly what you expect? Does everyone
know the overall mission and the role they play in that mission.
Have you quantified what each person should be producing? Take a
look at the challenge below. This is a great time of year to start
thinking about clarity as you begin to bring on some new
faces.
Point of
Profit Challenge-Have your managers write down exactly what they
expect from the employees that work for them. Break it down by
shifts or in half-hour by half-hour lists of expectations. The more
specific the better. Then ask your managers to come up with a plan
on how they will communicate these expectations on a daily
basis.
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One-on-One Success
Coaching |
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| Click on One-on-One Business
Coaching to explore our customized one-on-one success coaching program
for owners, managers and executives. Whether you need guidance on
just-in-time operational goals for your business, personal career
goals or want to genuinely succeed at reaching your personal goals
this program is for you. We have two levels of coaching services
available to fit your schedule and your budget! |
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| LeadershipCares |
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LeadershipCares---How
You Can Help-Industry partners that
want to get involved in training the next generation of
leaders-Click for info on how you can get involved!
MentorCares™
If you are interested in
becoming a trained adult mentor for the 06-07 school year or would like to learn more about
our 12 and 12. Email us at: ron@leadershipcares.org .
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| Take Home
Idea of the Month |
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"Real Life" Marketing-by
Jackie Yudd jackie@pointsofprofit.com
Teaching
Others to Sell Themselves and Your Operation-Part of being an
effective leader is to help others build their self-confidence. Selling
is about confidence. People that sells themselves and their
products are confident. They believe in themselves and they
believe in their product. Think about it--do you notice when a
server is confidant that their guest will like a particular item
they go out of their way to promote it! When they have confidence
in the menu they feel they can go out and sell the heck out of
it!
It's
the same way with people--if team members have confidence in each
other, trust their manager and co-workers to support them they
feel confident on the floor--that confidence translates into
higher
check averages, productive team members and happier guests.
Four
Things You Can Do to Help Build Self-Confidence For Your
Team
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Remind
each team member individually what they
are doing really well! Be specific and do this often.
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Look
for items or areas where the team may not be so confident--high
complaint or return items, slow dish room, slow pick up times,
lack of important supplies-for example-china, silver, glass,
trays etc.
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Let
team members solve problems by challenging them to come up
with their own solutions.
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Be
available, build comfort and be engaged-be the safety net for
your team during prime service times.
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Web Site of the Month
This month's selection is www.chefshots.com
an interesting website of high quality food and restaurant prints
for sale. Easy to navigate and there are plenty of great photos
and prints to check out!
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Points of Profit
Leadership Inc. helps companies develop their managers into
leaders. We are a one stop shop for resources and tools for
enhancing customer service levels, increasing profitability and
developing leadership within your
operation. |
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Ron Yudd is
a recognized expert on developing profit strategies and customer
service solutions. Ron provides his clients with the tools for their
success. He accomplishes this through keynotes, seminars, workshops,
facilitation, consulting and personal coaching. His keynotes and
seminars- Leadership Legacy, Leadership for the Bottom Line, No One
Escapes Customer Service and Mentoring Today for Leaders Tomorrow
have helped business operators focus in on building leadership
skills, improve customer service and enhance the profitability of
their operations. He combines a motivating style with practical
“take home” ideas. You can reach him at http://www.ronyudd.com/ or email
him at ron@ronyudd.com. His
office number is 301-540-5791. |
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