September 30, 2006  
   
  

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Points of Profit News 
  
Points of Profit News-Promotes service excellence, leadership building and enhanced profits in the restaurant and hospitality industry. This monthly resource provides quick tips, tools and solutions you can use right away to instill a passion for service in your business, build lasting profits and develop your managers into leaders. 
Thought of the Month

Hospitality Taking the Lead-This week I got an email from a long time New York City subscriber that said he was reading some of our back issues about 9/11. His note reminded me about the things that many in our industry did to simply reach out to others...........their stories continue to reveal to me that maybe it's the restaurant and hospitality industry that could actually take the lead and make positive things happen in the world. Just think if we put the same energy in bringing people together that we do in lobbying against a rise in the minimum wage. Just think if we used our expertise and passion to really end childhood hunger and--yes what if we as an industry actually brought worldwide hospitality and foodservice leaders together to work on world issues......My bet is positive things would happen. 

Some of our readers will say--who is this naive guy? I'm just a simple operations guy that has seen the power and value of people that live and work in our industry. They have much to give. They know that the concept of hospitality is universal. They know the power of bringing people to the table! 

Just think about what we could accomplish by sharing the gift of hospitality with others. Maybe it's time for us to take the lead!    

Quick Clicks:

Let Us Provide Customized Articles for Your Company or Association Newsletter-We'll build customized content for your company or association newsletters to help re-enforce your message! Drop us an email at subscription@pointsofprofit.com to learn more about our customized newsletter subscription service.   

Back to School for Leaders-Leadership Quiz-Take this five minute quiz to test your leadership abilities. This is also a great website to bookmark and explore. http://www.leadershipnow.com/quiz.html 

200 Points of Profit Analysis- An in depth look at the 200 critical points of profit in your operation. Available for restaurants, business and industry accounts, university food services, healthcare and private clubs.

     
   

Create Genuine Excellence in Your Operation

The "Creating Excellence" Audio CD and Workbook 

The Steps to Build a Lasting and Effective Organization

For details and testimonials click on: Creating Excellence Audio CD and Workbook 

Learn the secrets of how to create a framework for excellence in your organization. Discover why great companies are always "under construction" and always work hard to compete against themselves. Learn why it's so critical to "walk the path" your guest takes. This 75 minute audio CD and 40 page companion workbook are packed with ideas to immediately implement in your business or organization. You will learn the 3 things every guest wants and the 12 tools every leader needs to create and build excellence. 

The "Creating Excellence" program is also available as a leader lead seminar customized for your team! Click: Request for Service Form and tell us how we can serve you and your team!

 

On the Front Lines of Service

Helping Your Service Staff Build the Check-This month let's talk about helping your service staff sell your products and services. 

Three Steps to Get Going:    

  • Knowledge-Determine the specific information about the product that you want staff to really know! Start with the ingredients and preparation methods--at a minimum.
  • Comfort-Have servers practice describing and explaining the items to each other. The more comfortable they are with the information the easier it will be for them to promote it!   
  • Picture-Help your servers create mental pictures-Work with your servers to help them describe the exact plate presentation (from appetizer through dessert) The more they can paint a mental picture for their guest-the better chance they have of selling the item. 

Getting Started-Take the center of plate items on your menu and put them through the three steps above! 

Building Leadership Skills

Creating the Next Generation of Leaders-Good succession planning is all about preparing young managers for future leadership roles in your organization. Over the next twelve months we'll explore the 12 leadership skills needed for genuine success in today's business world.   

Leadership Skill Number One: Vision 

Vision, in this context, is not about how good your eyesight is but how good you are at creating a picture of how things could or should be! In this case vision is about how you think, imagine and even dream about what could be! There are four major components for becoming a visionary leader:

  • Dream the impossible-Be an outside the box (or even outside the universe) thinker. 
  • Develop a mental a picture of what you want for yourself, your business, your guests and employees.  
  • Live the picture you've created--See yourself in that picture each and every day. Keep the end in mind. 
  • Communicate the picture to those that work with you to make it happen. Teach what you have painted. 

 

Points of Profit 

Creating Weekly Goals: The Point of Profit That Creates Focus! This point of profit involves determining several goals to be accomplished each week by yourself and individual members of your team. At the beginning of the week the goals are assigned and at the end of the week they are reviewed. It often turns into a little friendly competition between fellow managers and staff to see who actually accomplished  their goal. 

The concept of a weekly goal or goals also pays bigger dividends for the leader---its  helps bring focus to what's important and what you are trying to accomplish. It keeps priorities front and center for the entire team!  

Steps to make it happen:

  • Determine what you want to accomplish-link it to your overall business strategy or plan.
  • Make the goals specific and measurable.
  • Share the progress on a very regular basis (specific meeting or a specific day and time each week)
  • Determine how you will celebrate when a goal is reached.   

Special Note: This is also a great approach for setting team goals and team building! 

 

 

One-on-One Success Coaching 

    

 

Click on One-on-One Business Coaching to explore our customized one-on-one success coaching program for owners, managers and executives. Whether you need guidance on just-in-time operational goals for your business, personal career goals or want to genuinely succeed at reaching your personal goals this program is for you. We have two levels of coaching services available to fit your schedule and your budget!  

 

     
LeadershipCares

LeadershipCares---How You Can Help-Industry partners that want to get involved in training the next generation of leaders-Click for info on how you can get involved! 

MentorCares™ If you are interested in becoming a trained adult mentor for the 06-07 school year or would like to learn more about our 12 and 12. Email us at: ron@leadershipcares.org .                              

Take Home Idea of the Month 
"Real Life" Marketing-by Jackie Yudd jackie@pointsofprofit.com 

Building Brand You! We've said many times in this section that you have to sell yourself before you can start selling your products and services. As a leader in your operation you should be working on your brand just as much as you work at promoting your restaurant's brand! Your personal brand helps you stand out from others. It's what separates you from the pack. The first step in developing a personal brand is to identify your brand attributes and traits. Ask yourself:

  • What do I have to give to others?--What do I bring to the table---in my business and my profession?
  • What am I most passionate about? Where do I think I can make a difference? 
  • Where and how have I really contributed in the last year? 
  • What do I have that no one else has--What am I genuinely the very best at?    

Web Site of the Month
This month's selection is http://www.restaurantjobstorecom/. This site is a great place to post your resume and also explore a ton of opportunities in the industry. Worth a visit!!!

Points of Profit Leadership, Inc. 
  Points of Profit Leadership Inc. helps companies develop their managers into leaders. We are a one stop shop for resources and tools for enhancing customer service levels, increasing profitability and developing leadership within your operation.
 


Ron Yudd is a recognized expert on developing profit strategies and customer service solutions. Ron provides his clients with the tools for their success. He accomplishes this through keynotes, seminars, workshops, facilitation, consulting and personal coaching. His keynotes and seminars- Leadership Legacy, Leadership for the Bottom Line, No One Escapes Customer Service and Mentoring Today for Leaders Tomorrow have helped business operators focus in on building leadership skills, improve customer service and enhance the profitability of their operations. He combines a motivating style with practical “take home” ideas. You can reach him at http://www.ronyudd.com/ or email him at ron@ronyudd.com. His office number is 301-540-5791.
     

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Copyright 2006 by Ron Yudd