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Profit News |
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Points of
Profit News-Promotes service excellence,
leadership building and enhanced profits in the restaurant and
hospitality industry. This monthly resource provides quick tips,
tools and solutions you can use right away to instill a passion for
service in your business, build lasting profits and develop your managers into leaders. |
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Thought of the Month
Young Caring
Leaders-This November the culinary students at Thomas
Edison High School just outside Washington D.C. will once
again be preparing dozens and dozens of cookies to put into
thanksgiving baskets for families in need. These young people do
this on their own time and with their own equipment and materials.
Their instructor, Chef Teresa Smith, is not just teaching culinary
and restaurant skills to this next generation of leaders but she is
also teaching them something just as important---how they can be
caring leaders in their workplace and in their community. Thanks
Chef Smith for reminding us about what's most important.
Quick Clicks:
The
9th Annual ThanksgivingCares™ Challenge-This
year LeadershipCares™ and our young leaders will be providing food
to 800 families in the Washington D.C. metro area. We'd like to
challenge others to get involved in this project. You can make a
contribution or learn how you can
do this type of outreach in your area by clicking
on How
You Can Help
Breakfast
Order Humor: http://www.geocities.com/Heartland/Plains/6271/offic081.html
200 Points of Profit Analysis-
An in depth look at the 200 critical points of profit
in your operation. Available for restaurants, business and industry
accounts, university food services, healthcare and private clubs.
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Create Genuine Excellence in Your
Operation
The "Creating Excellence" Audio CD and Workbook
For details and
testimonials click on: Creating Excellence Audio CD and Workbook
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Learn the secrets of how
to create a framework for excellence in your organization.
Discover why great companies are always "under construction"
and always work hard to compete against themselves. Learn why
it's so critical to "walk the path" your guest takes. This 75
minute audio CD and 40 page companion workbook are packed with
ideas to immediately implement in your business or
organization. You will learn the 3 things every guest wants
and the 12 tools every leader needs to create and build
excellence.
The "Creating Excellence" program is also
available as a leader lead seminar customized for your team!
Click: Request for Service Form and tell us how we
can serve you and your
team!
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On the Front Lines of Service
Knowledge =
Sales!! Do you ever notice
that the best sales people are those that know their product inside
and out. Car dealers often take their sales people to the factory to
learn about how the cars are actually built. They talk about the
quality of the parts, where they come from, how they work etc.
etc.
Three Steps to
Increasing Product Knowledge:
- Take a field trip to the
factory-(Your kitchen) Consider some type of "hands on
learning" in the back of the house as part of the server
training process.
- Build mastery into the training
process-Identify specific things a server must know before they
hit the floor by themselves.
- Have them test drive the menu
items--taste, smell and feel are all part of helping them to
better describe the items to their guests.
Note: This
approach to building server knowledge does require an investment in
training time. The dividends will be paid when you have a server on
the floor that is knowledgeable, comfortable and confident about the
product they are trying to sell. Knowledge does equal sales!
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Building Leadership Skills
Creating the Next
Generation of Leaders-Good
succession planning is all about preparing
young managers for future leadership roles in your organization. Over the next twelve months we'll explore the 12 leadership skills needed for genuine success in
today's business world.
Leadership Skill
Number Two: Authenticity
Today there are plenty of models on
how to be someone other than yourself--stick thin, glamorous and
cool are just a few of the models that we are bombarded with through
the media. Authenticity is about being a model of yourself. It's
about acting in a honest and frank way (being real). When you are
authentic you carry yourself in a genuine and straightforward
manner. You "keep it real" with yourself!!
Authentic leaders do three things
really well. They:
- Walk their talk-They follow all
the rules that thy have set down for others.
- Live and talk in reality-They
don't sugar coat anything--they tell it like it is.
- Are consistent-They build the
trust of others by being dependable and steady.
Let
Us Provide Customized Articles for Your Company or Association
Newsletter-We'll build
customized content for your company or association newsletters to
help re-enforce your message! Drop us an email at subscription@pointsofprofit.com
to learn more about our customized newsletter subscription service.
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Points of Profit
Getting Things
Done--Helping Your Team Reach Their Goals-Your
role as the leader is to create focus on what's most important!
Whether it's a short term goal or something that's way out in the
future you're the person that is responsible for focusing attention,
energy and passion.
Keys to Helping
Your Team Reach Their Goals:
- Keep things out front-remind all
team members about what's most important today!
- Ask about progress-stay on track
by asking them to report on progress each and every day.
- Accountability-remind them of the
consequences of not hitting their timelines or due dates.
- Follow the leader-make sure that
you report your own progress and shortcomings
Special
Note: What's most important for the leader will be
important for those that follow. Those you lead will emulate you--so
make that you are modeling the things you want them to do!
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One-on-One Success
Coaching |
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| Click on One-on-One Business
Coaching to explore our customized one-on-one success coaching program
for owners, managers and executives. Whether you need guidance on
just-in-time operational goals for your business, personal career
goals or want to genuinely succeed at reaching your personal goals
this program is for you. We have two levels of coaching services
available to fit your schedule and your budget! |
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| LeadershipCares |
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| Take Home
Idea of the Month |
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"Real Life" Marketing
Building
Brand You-Think for a moment about the
product brands that you have a strong and long term
relationship with. Is it the toothpaste you
automatically grab from the store shelf. Do you only use
a certain brand of canned tomatoes for your sauces? Is
there a certain wine label that you rely on when you
want to make sure it's perfect?
You as a manager and
leader are also a brand. You are a brand to your people.
You are, in a way, their toothpaste, canned tomatoes and
wine choice. Here's several things to think about as you
build your personal brand. Remember it's all about
building a strong and long term relationship with your
people:
- Show genuine interest
in others and in their thoughts and ideas.
- Be engaged--be out
there in the trenches with your managers and staff.
Be a "hands on" leader!
- Make others feel
important and they in turn will feel that you're
important!
Sounds like a mini-road
map for what we should be teaching our KMs, DMs and
others in our industry!
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Web Site of the Month
This month's selection is http://www.dinersoft.com/articles.htm
. This has always been one of our favorite sites and has been on
our resources page for a long time. This particular link will take
you to a great selection of articles compiled by Todd Lejnieks the
brains behind the whole site. Thanks Todd---Great
stuff!
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Points of Profit
Leadership Inc. helps companies develop their managers into
leaders. We are a one stop shop for resources and tools for
enhancing customer service levels, increasing profitability and
developing leadership within your
operation. |
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Ron Yudd is
a recognized expert on developing profit strategies and customer
service solutions. Ron provides his clients with the tools for their
success. He accomplishes this through keynotes, seminars, workshops,
facilitation, consulting and personal coaching. His keynotes and
seminars- Leadership Legacy, Leadership for the Bottom Line, No One
Escapes Customer Service and Mentoring Today for Leaders Tomorrow
have helped business operators focus in on building leadership
skills, improve customer service and enhance the profitability of
their operations. He combines a motivating style with practical
“take home” ideas. You can reach him at http://www.ronyudd.com/ or email
him at ron@ronyudd.com. His
office number is 301-540-5791. |
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