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Profit News |
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Points of
Profit News-Promotes service excellence,
leadership building and enhanced profits in the restaurant and
hospitality industry. This monthly resource provides quick tips,
tools and solutions you can use right away to instill a passion for
service in your business, build lasting profits and develop your managers into leaders. |
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Thought of the Month
The Joy of
the Table-The other night I caught an episode of British
chef Jamie Oliver's show on the Travel Channel. He's sharing with
viewers his trip through the Italian countryside as he explores food
and culinary techniques. In this episode he's visiting a Monastery
to learn about the way Italian monks cooked over the centuries. He
discovers that things are not in very good shape---the kitchen is
run down, the garden overgrown and the food they prepare
uninspiring. Jamie goes about fixing things up, preparing some fresh
meals, sharing some basis recipes and even replanting the long
forgotten herb garden. At the very end of the show he talks about
all he really wanted to do was to bring these people together so
they could really feel the joy of what can happen around a simple
table of good food. Fresh food, simple techniques and the gift of
friendship can often achieve miracles for the human spirit. Isn't
this the real reason we're in the business? Cheers to Jamie
Oliver!
Quick Clicks:
The
9th Annual ThanksgivingCares™ Challenge-This
year LeadershipCares™ and our young leaders will be providing food
to 805 families in the Washington D.C. metro area. We'd like to
challenge others to get involved in this project. You can make a
contribution, donate items or learn how you can
do this hunger relief outreach in your area by clicking
on How
You and Your Organization Can Help
Read
Servant Leadership Concepts
at: http://www.leadersdirect.com/servant.html
Let
Us Provide Customized Articles for Your Company or Association
Newsletter-We'll build
customized content for your company or association newsletters to
help re-enforce your message! Drop us an email at subscription@pointsofprofit.com
to learn more about our customized newsletter subscription service.
See our list of New
Club Manager Programs at: http://www.cmaa.org/prodev/sp_guide/yudd.htm
Thanksgiving
Joke you can tell at the dinner table this year: http://www.ahajokes.com/foo029.html
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The Perfect
Christmas Gift for Your Up and Coming Managers and Leaders
The "Creating Excellence" Audio CD and Workbook
For details and
testimonials click on: Creating Excellence Audio CD and Workbook
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Learn the secrets of how
to create a framework for excellence in your organization.
Discover why great companies are always "under construction"
and always work hard to compete against themselves. Learn why
it's so critical to "walk the path" your guest takes. This 75
minute audio CD and 40 page companion workbook are packed with
ideas to immediately implement in your business or
organization. You will learn the 3 things every guest wants
and the 12 tools every leader needs to create and build
excellence.
The "Creating Excellence" program is also
available as a leader lead seminar customized for your team!
Click: Request for Service Form and tell us how we
can serve you and your
team!
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On the Front Lines of Service
Trip Advisor as
Service Teacher-This
month's idea on Guest Service
is to have your managers and staff surf the web to find the very
worst guest service scenario and then use the results of this
on-line scavenger hunt to discuss how you and your staff are
delivering service excellence. There are a myriad of travel
sites that offer plenty of reviews and comments on service
experiences that you and staff can use for teaching
opportunities!
Three Ways to
Fully Use This Idea:
- Make it into a contest to see who
can submit the very worst service experience story. Make the
prize something that the staff wants not what you think they
want!
- Relate the stories directly to
your operation and then use them as a teaching tool to make sure
they don't occur in your place.
- Ask staff about how they think the
guest felt as they were experiencing the disaster and then ask
them how many people do they think read the same on-line
review.
What's Most
Important-Have Fun! Service training should be fun for
the learner--so let them drive the discussion-and then bring them
back and link the stories to the levels of service you expect in
your operation!
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Building Leadership Skills
Creating the Next
Generation of Leaders-Good
succession planning is all about preparing
young managers for future leadership roles in your organization. Over the next twelve months we'll explore the 12 leadership skills needed for genuine success in
today's business world.
Leadership Skill
Number Three: Passion for Service
There is a Microsoft commercial that
says-"When you give your people the right tools, success is
inevitable", of course they are pushing one of their newest
software products but the message should be clear to every aspiring
leader---that demonstrating a passion for serving others ensures the
entire organization's success!
Leaders that give of themselves to
others or have this "passion for service":
- Seek ways to support those that
work for them. They aggressively look for ways to help others.
- Work each day as tool givers. They
are always seeking the very best tools that could help their
team.
- Find their reward or joy in the
success of those they lead. When their employees are successful
it reflects back on them. You may not get a standing
ovation---but you'll feel great inside!
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Points of Profit
Exploring Holiday
Opportunities-If you haven't
fully explored your upcoming holiday opportunities here's a short
list of things to think about as you gather your
thoughts:
- Let your menu and guests be your
guide-Give them what they want-Zero in on your sales mix!
- Identify take home/take away/take
back to the office items that can be showcased for the holidays.
- Ask yourself about under utilized
space and day parts. Think about mid-afternoon or late evening
times that could be used for small gatherings or larger holiday
parties.
- Think convenience-no hassle-no
mess packaging of platters, signature appetizers etc. Think
"Party in a
Box"-concept-be the one-stop shop for your stressed out
holiday guests/clients.
- Read the weekender section of your
local paper to see what your competitors are up to--chances are
you can easily adapt some of their more creative holiday ideas
to your operation.
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One-on-One Success
Coaching |
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| Click on One-on-One Business
Coaching to explore our customized one-on-one success coaching program
for owners, managers and executives. Whether you need guidance on
just-in-time operational goals for your business, personal career
goals or want to genuinely succeed at reaching your personal goals
this program is for you. We have two levels of coaching services
available to fit your schedule and your budget! |
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| LeadershipCares |
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| Take Home
Idea of the Month |
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"Real Life" Marketing
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Building
Brand You-While this issue of the newsletter
has been focused on serving others, it is also very
important to invest in yourself. Treat yourself nice once
in a while. An old friend of mine used to tell me that
when he was feeling a little down he would go out and buy
himself a brand new white shirt and tie. It made him feel
a little better. I'm not saying you have to buy yourself
something to feel good but think about things that you
could do to invest in yourself.
Here's three things to
think about starting in the new year:
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Bookmark this site: http://www.restaurantedge.com/
and visit it each day to stay abreast of industry
news, trends, and opportunities.
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Treat yourself to a
one-year subscription to Fast Company magazine. It has
nothing to do with the food business and this is
actually a good thing. We often read all of our
industry publications and don't learn about other
things that are going on. This is a great learning
resource and actually helps you think about how other
successful approaches to business could be applied to
your operation and career!
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Set aside one day per
month just for yourself-go to the bookstore, go for a
drive, see a movie, enjoy a meal, visit one new
place--whatever it is---just spend one day-by
yourself--re-energizing, re-focusing and re-laxing!
It's amazing how just one full
day off can change your perspective and re-kindle your
passion for what you do!
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Web Site of the Month
This month's selection is http://www.roadfood.com/
a really neat site that explores local eateries on the back roads
of America! This is a great site to use as you plan your own road
trip or just want to learn about real food served in real
restaurants!!
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Points of Profit Leadership, Inc. |
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Points of Profit
Leadership Inc. helps companies develop their managers into
leaders. We are a one stop shop for resources and tools for
enhancing customer service levels, increasing profitability and
developing leadership within your
operation. |
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Ron Yudd is
a recognized expert on developing profit strategies and customer
service solutions. Ron provides his clients with the tools for their
success. He accomplishes this through keynotes, seminars, workshops,
facilitation, consulting and personal coaching. His keynotes and
seminars- Leadership Legacy, Leadership for the Bottom Line, No One
Escapes Customer Service and Mentoring Today for Leaders Tomorrow
have helped business operators focus in on building leadership
skills, improve customer service and enhance the profitability of
their operations. He combines a motivating style with practical
“take home” ideas. You can reach him at http://www.ronyudd.com/ or email
him at ron@ronyudd.com. His
office number is 301-540-5791. |
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