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Profit News |
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Points of
Profit News-Promotes service excellence,
leadership building and enhanced profits in the restaurant and
hospitality industry. This monthly resource provides quick tips,
tools and solutions you can use right away to instill a passion for
service in your business, build lasting profits and develop your managers into leaders. |
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Thought of the Month
Celebrating Those
That Serve Others All Year Long-This
time of year things get crazy with work and family. Everyone is
trying to get everything done in order to "enjoy" the
holidays. Lists are made, budgets are wrecked, time just seems to
slip away. This year I was thinking--to remind all of you that spend
the year serving others that maybe---just maybe---you would consider
taking a moment to do something nice for yourself. It could be the
gift of time, a long drive (non-rush hour) by yourself, visiting a
new place, buying that bottle of wine you've been wanting to try, or
just sitting down in a coffee shop (not yours) to enjoy the morning
paper and a good cup of coffee. Whatever it is--think about how many
guests, customer or clients you've served over the last twelve
months and then remind yourself that maybe it's time to just stop
for a moment and serve another important person.........you! Happy
Holidays!
Quick Clicks:
Read about the 9th Annual ThanksgivingCares Program:
ThanksgivingCares
Press Release 2006
200
Points of Profit Analysis-Check
out the things we explore in our 200 Point Analysis and
Recommendation Service in both the front and back of the house
operations.
MSNBC's Favorite
Wines for 2006: http://www.msnbc.msn.com/id/16192762/
Great article on
Coaching Employees:: http://www.spconsultants.org/articles/mcampbell.htm
New
Club Manager Programs-see the new list at: http://www.cmaa.org/prodev/sp_guide/yudd.htm
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The Perfect
Christmas Gift for Your Up and Coming Managers and Leaders
The "Creating Excellence" Audio CD and Workbook
For details and
testimonials click on: Creating Excellence Audio CD and Workbook
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Learn the secrets of how
to create a framework for excellence in your organization.
Discover why great companies are always "under construction"
and always work hard to compete against themselves. Learn why
it's so critical to "walk the path" your guest takes. This 75
minute audio CD and 40 page companion workbook are packed with
ideas to immediately implement in your business or
organization. You will learn the 3 things every guest wants
and the 12 tools every leader needs to create and build
excellence.
The "Creating Excellence" program is also
available as a leader lead seminar customized for your team!
Click: Request for Service Form and tell us how we
can serve you and your
team!
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On the Front Lines of Service-by
Jackie Yudd
Developing Service
Leaders in Your Operation: (Back by Request). Every
staff member should be taught from the very beginning of their
employment about the various roles that they need to play in the
delivery of great service. Learning these different roles is not
only critical to their development as a team member but also in
their success as the key person on the front lines of service. Here
are three roles to work on with staff:
- The
Money
Maker is in charge of any cost saving or profit building
areas.
He or she recognizes things like “customer favorites”
as far as menu items or beverage pairings and suggests their
sales to other servers.
They also encourage fellow servers to double check the
guest check for any missing items before being presented. A few
items here and there that do not require being rung in through a
POS system can add up to a large amount of lost revenue very
quickly.
- The
Bridge Builder acts as your establishment’s personal
relationship expert.
They recognize VIP’s and special events.
They work hand in hand with your.......
- Mind
Reader who makes the effort to interpret guest’s verbal
and non-verbal ways of expressing themselves.
The Mind Reader brings attention to tables with greeting
cards, gifts, or flowers and responds accordingly, perhaps with
“a special appetizer for the birthday celebrant”, etc.
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Building Leadership Skills
Creating the Next
Generation of Leaders-Good
succession planning is all about preparing
young managers for future leadership roles in your organization. Over the next twelve months we'll explore the 12 leadership skills needed for genuine success in
today's business world.
Leadership Skill
Number Four: Courage-Not
long ago there was a TV commercial for Price Waterhouse Cooper that
talked about being a Chief Courage Officer. Although the
advertisement wasn't backed up in realty---it was a good
demonstration of just how far we have gotten away from managers and
leaders having the guts to stand up and do what's right! Having
genuine courage in the workplace means that you :
- Stay strong and steadfast in the
face of pressure!
- Have the self confidence and
believe in yourself enough to withstand all the pressure!
- Take a stand when no one else
will.
- Have a certain level of
single-mindedness-when those around you can't seem to think for
themselves.
Teaching Tip:
Discuss the four elements above and then ask your managers to
site a time when they exhibited or observed courage in the
workplace, or in their classroom or when they were simply hanging
out with friends.
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Points of Profit
Exploring Holiday
Opportunities-If you haven't
fully explored your holiday opportunities here's a short
list of things to think about as you gather your
thoughts:
- Let your menu and guests be your
guide-Give them what they want-Zero in on your sales mix!
- Identify take home/take away/take
back to the office items that can be showcased for the holidays.
- Ask yourself about under utilized
space and day parts. Think about mid-afternoon or late evening
times that could be used for small gatherings or larger holiday
parties.
- Think convenience-no hassle-no
mess packaging of platters, signature appetizers etc. Think
"Party in a
Box"-concept-be the one-stop shop for your stressed out
holiday guests/clients.
- Read the weekender section of your
local paper to see what your competitors are up to--chances are
you can easily adapt some of their more creative holiday ideas
to your operation.
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One-on-One Success
Coaching |
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| Click on One-on-One Business
Coaching to explore our customized one-on-one success coaching program
for owners, managers and executives. Whether you need guidance on
just-in-time operational goals for your business, personal career
goals or want to genuinely succeed at reaching your personal goals
this program is for you. We have two levels of coaching services
available to fit your schedule and your budget! |
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| LeadershipCares |
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| Take Home
Idea of the Month |
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"Make Five Special Phone Calls in the Next Two Weeks
We should really be doing this
throughout the year but over the next two weeks take the time to
make five phone calls to positively effect another person. It may
be to one of you parents--be grateful that you still have them, it
may be to a mentor you had when you first started out, or it may
be to someone you've forgotten to say how much you appreciate the
work they've done for you over this past year. These five simple
calls will turn out to be the most appreciated gifts you'll give
this holiday.
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Web Site of the Month
This month's selection is www.culinarycafe.com.
This is a great site to explore and simply get lost in. Take a
moment to check it out! Plenty of recipes and resources on this interesting
site!
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Points of Profit Leadership, Inc. |
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Points of Profit
Leadership Inc. helps companies develop their managers into
leaders. We are a one stop shop for resources and tools for
enhancing customer service levels, increasing profitability and
developing leadership within your
operation. |
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Ron Yudd is
a recognized expert on developing profit strategies and customer
service solutions. Ron provides his clients with the tools for their
success. He accomplishes this through keynotes, seminars, workshops,
facilitation, consulting and personal coaching. His keynotes and
seminars- Leadership Legacy, Leadership for the Bottom Line, No One
Escapes Customer Service and Mentoring Today for Leaders Tomorrow
have helped business operators focus in on building leadership
skills, improve customer service and enhance the profitability of
their operations. He combines a motivating style with practical
“take home” ideas. You can reach him at http://www.ronyudd.com/ or email
him at ron@ronyudd.com. His
office number is 301-540-5791. |
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