Points of Profit News

January 25, 2007


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Points of Profit News

		Points of Profit News-Promotes service excellence, leadership building and enhanced profits in the restaurant and hospitality industry. This monthly resource provides quick tips, tools and solutions you can use right away to instill a passion for service in your business, build lasting profits and develop your managers into leaders.

Thought of the Month

Each One Teach One-The other day I saw a TV spot promoting and celebrating National Mentoring Month. Quincy Jones, the world famous music producer, composer, and producer talked about how he was mentored as a kid and what it meant to him. It's no wonder that he has spent his entire adult life mentoring others. Of course we hear all about the famous people he helped when they were unknowns like Will Smith and Oprah. What we don't hear about are the countless young people that he has reached out to. A few years ago he took a group of at-risk teens from LA to South Africa where they met Nelson Mandela and helped build homes for Habitat for Humanity. The experience changed their lives. At the end of this TV spot Quincy Jones looks into the camera and says....."think about it--if each one of us mentored just one person--what a difference we could make". Maybe this year--our goal should be to simply follow Quincy's advice--each one teach one!

Quick Clicks:

Provide Advice to the Next Generation-We're putting together our panel of speakers again this year to talk to the future stars in our industry. If you'll be attending the NRA Show in Chicago in May please connect with us to help out on this annual project that supports the next generation of chefs, managers and owners. Hundreds of the best and brightest high school culinary students will be visiting and we'll be presenting a short orientation program and panel discussion on tips for career success. Join us--we guarantee we'll make you feel like a superstar--drop us an email for details at: chefspanel@pointsofprofit.com

Personal Financial Tips-Free tools at bottom of the home page: http://www.betterbudgeting.com/

Corny food riddles that we know you are dying to try at your next manager's meeting. If you can find anything more corny than these let us know: http://www.foodreference.com/html/food-humor-riddles.html

200 Points of Profit Analysis-Check out the things we explore in our 200 Point Analysis and Recommendation Service for both the front and back of the house operations. Book a consultation now!

New Club Manager Programs-see program list at: http://www.cmaa.org/prodev/sp_guide/yudd.htm

Do You Want Real Success in 2007?

One-on-One Success Coaching

The 8 Things a Success Coach Does to Help You Reach Your Goals:

Creates Clarity-works with you to identify and get genuine clarity on your goals.
Identifies the Important Stuff-helps you to filter out all the distractions.
Creates Accountability-reminds you that you are accountable to yourself for progress.
Draws a Roadmap for Your Success-helps you develop your own plan for success.
Carries the Tool Box-assesses your needs and provides the tools for success.
Knocks Down Roadblocks-identifies the things that get in the way of your progress.
Acts as the Time Keeper-helps you create and stick to a realistic timeline.
Keeps You Focused on the End Results-reminds you of what success looks like.

Click on One-on-One Business Coaching to explore our customized one-on-one coaching program for owners, managers and executives. Whether you need guidance on just-in-time operational goals for your business, personal career goals or want to genuinely succeed at reaching your personal goals this program is for you. We have two levels of coaching services available to fit your schedule and your budget!

On the Front Lines of Service-by Jackie Yudd

Seeing the Dining Room Through the Manager's Eyes-Training service staff to see the big picture is often frustrating because they often have trouble just seeing the little picture (their station or just their area direct responsibility-bus stand-counter etc). Even though the mission may be a tough one --it's still worth working with your staff to help them see things through the eyes of the owner and manager.

Think about the following bullet points as you teach staff about their role in the big picture. Remember the goal is to create other sets of "manager's eyes" everywhere in the house.

Concept of One Station-The house is one station and everyone is responsible.
Little Things Make a Huge Difference- Be focused on the details from pick-up window to guest table.
Everything Interacts to Create the Whole Meal Experience-It takes the "eyes" of the entire team to be looking out for each other to ensure that the guest has an incredible experience!

Building Leadership Skills

Creating the Next Generation of Leaders-Good succession planning is all about preparing young managers for future leadership roles in your organization. We are almost half way through our exploration of the 12 leadership skills needed for genuine success in today's business world.

This Month-Leadership Skill Number Five: Selflessness This skill is about being aware of how others have a direct effect on your success as a leader. A leader that only thinks of himself is not a leader at all. Genuinely successful leaders know the importance of how leading from a "selfless" position directly effects their success as the leader. When you reduce it down to it's essence--successful leadership is based on unselfishly serving others.

Selfless Leaders:

Act like a supporter of others rather than their commander-in-chief.
Put the needs of others first-not just their guests, but their staff and fellow managers.
Deflect praise away from themselves and give it to others. Their personal satisfaction comes from the success of those they praise!

Teaching Tip: Ask your key team leaders to recognize someone else this week for their contribution in the workplace. Then ask these managers how they felt as they delivered this selfless praise. The more they do this the more they'll want to continue!

Points of Profit

Waste = Dollar Lost This simple equation is easy to understand but often in the day-to-day hustle and craziness that goes on in the kitchen associates lose site of what's important. The point of profit here is to think about how you can create awareness among staff that handle all the food, china, silver, glass and supplies. That's everybody of course! Consider these three ideas as you kick off 2007:

Teach staff to see food items and portions as dollars. Let everyone know actual cost of portions and items--not just center of the plate items.
Tie bonuses for hot side and cold side kitchen staff to costs related to the items they actually produce.
Reward waste finder/identifiers-not for getting others in trouble---but to enhance the overall profit and success of the operation.

The "Creating Excellence" Audio CD and Workbook

For details, testimonials and how to order click on: Creating Excellence Audio CD and Workbook

Learn the secrets of how to create a framework for excellence. Discover why great companies are always "under construction" and always working hard to compete against themselves. Learn why it's so critical to "walk the path" your guest takes. This 75 minute audio CD and 40 page companion workbook are packed with ideas to immediately implement in your business or organization. You will learn the 3 things every guest wants and the 12 tools every leader needs to create and build excellence.

The "Creating Excellence" program is also available as a leader lead seminar customized for your team! Click: Request for Service Form and tell us how we can serve you and your team!

LeadershipCares

		LeadershipCares™--Industry partners get involved in our outreach programs click here for info on our greatest needs and how you can make a difference for young people! How You Can Help Upcoming MentorCares™events: http://leadershipcares.org/events/index.html

Take Home Idea of the Month

Create Your Own Roadmap to Success

Start off the New Year by thinking about creating a success map for yourself. Ask yourself what you want your success destination to be in twelve months. Where do you really want to be on a personal and professional level? What will you need to get there? What stops along the way will you have to make during your journey towards success? Start simple-don't put too much pressure on yourself. Every journey begins with the first step. Here's several ideas to get your started:

List two or three things you really want to accomplish in your personal and professional life.
Envision what it looks like when you have reached your destination on these items.
List two or three super simply things you can do today, right now that will kick start your journey.

One of the keys to your successful journey is to commit to do one little thing each day that will take you closer to your destination. Keep in mind you can use this same very technique for developing your people and also doing a little success planning for you business.

Manager's Note: At your next meeting share the above information with your key people. The more people traveling together on a success journey-----the faster everyone will reach the desired destination!


		Web Site of the Month This month's selection is www.restaurantsource.com. Great site that all of our readers should bookmark. Use this site as a jumping off point for finding just about anything related to restaurant equipment and supplies!

Points of Profit Leadership, Inc.

Points of Profit Leadership Inc. helps companies develop their managers into leaders. We are a one stop shop for resources and tools for enhancing customer service levels, increasing profitability and developing leadership within your operation.



	Ron Yudd is a recognized expert on developing profit strategies and customer service solutions. Ron provides his clients with the tools for their success. He accomplishes this through keynotes, seminars, workshops, facilitation, consulting and personal coaching. His keynotes and seminars- Leadership Legacy, Leadership for the Bottom Line, No One Escapes Customer Service and Mentoring Today for Leaders Tomorrow have helped business operators focus in on building leadership skills, improve customer service and enhance the profitability of their operations. He combines a motivating style with practical “take home” ideas. You can reach him at http://www.ronyudd.com/ or email him at ron@ronyudd.com. His office number is 301-540-5791.


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	Copyright 2006 by Ron Yudd