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Profit News |
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Points of
Profit News-Promotes service excellence,
leadership building and enhanced profits in the restaurant and
hospitality industry. This monthly resource provides quick tips,
tools and solutions you can use right away to instill a passion for
service in your business, build lasting profits and develop your managers into leaders. |
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Thought of the Month
Dropping the
Basket of Fries-I missed the
"Kevin Federline" commercial during this year's Super Bowl.
Those of you that have spent a lifetime in this
business know that's its never been about dropping baskets of fries. Its
about starting out on a path toward real success and the joy of serving
others honorably. Why can't we get this through to others? Is it
that we are spending too much time as an industry trying to keep
wages down and not focused on creating a path from fries to
ownership? Are we being hypocrites when we get all bent out of shape
when people bring up the old burger flipper image? There is a very
bright future and plenty of room in this business for everyone to
succeed. We need to be focused on the ladder from fries to the board
room. We have to be proud and start shouting loudly about
those that dropped fries and flipped burgers as they climbed their
ladder! If we decide to make these people our heroes and the heroes
for the next generation-we can actually have the last laugh on this
rather than be the butt of the joke! Tell your
stories!!!!
Quick Clicks:
We
Need You-We're putting together
our panel of speakers again this year to talk to the future stars in our
industry. If you'll be attending the NRA Show
in Chicago in May please connect with us to help out on this annual project
that supports the next generation of chefs, managers and owners.
Hundreds of the best and brightest high school culinary students
will be visiting and we'll be presenting a short orientation program
and panel discussion on tips for career success. Join us--we guarantee
we'll make you feel like a superstar--drop us an email for details
at: ron@ronyudd.com
Top 100 Wines of 2006:
http://www.winespectator.com/Wine/Free/Top100-Wine/0,4614,1,00.html
Trends
07: http://www.quantifiedmarketing.com/learning_center/2007-restaurant-trends-forcast.php
LeadershipCares™---Get involved in our outreach programs-click here for info on
our greatest needs and how you can make a difference for young
people! How
You Can Help
200
Points of Profit Analysis-Check
out the things we explore in our 200 Point Analysis and
Recommendation Service for both the front and back of the house
operations. Book a consultation now!
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Do You Want Real
Success in 2007?
One-on-One Success
Coaching
The 8
Things a Success Coach Does to Help You Reach Your Goals:
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Creates
Clarity-works with you to identify and get genuine clarity
on your goals.
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Identifies
the Important Stuff-helps you to filter out all the
distractions.
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Creates
Accountability-reminds you that you are accountable to
yourself for progress.
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Draws
a Roadmap for Your Success-helps you develop your own plan
for success.
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Carries
the Tool Box-assesses your needs and provides the tools for
success.
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Knocks
Down Roadblocks-identifies the things that get in the way of
your progress.
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Acts
as the Time Keeper-helps you create and stick to a realistic
timeline.
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Keeps
You Focused on the End Results-reminds you of what success looks
like.
Click on One-on-One Business
Coaching to explore our customized one-on-one coaching program
for owners, managers and executives. Whether you need guidance on
just-in-time operational goals for your business, personal career
goals or want to genuinely succeed at reaching your personal goals
this program is for you. We have two levels of coaching services
available to fit your schedule and your budget!
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On the Front Lines of Service
The Concept of One Station-Do
you ever notice that restaurants that have attained service
excellence are operations where there is one focus by all the
players. Everyone on staff is genuinely focused on the guest's
entire experience. In these places you never hear "this is not
my station or I'll tell someone about that or I'll check with so and
so...." Each person is empowered to take immediate action to
solve a problem and make things perfect! The
One Station Concept:
- Helps
your staff see the big picture of service and feel a part of the
house's overall success.
- Actually
makes things easier--everyone is crystal clear on their mission.
- Brings
the guest back....You hear things like-everyone made sure we
were taken care of-they really care!
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Building Leadership Skills
Creating the Next
Generation of Leaders-Good
succession planning is all about preparing
young managers for future leadership roles in your organization. We
are almost half way through our exploration of the 12 leadership skills needed for genuine success in
today's business world.
This Month-Leadership Skill
Number Six: Sharing Power: Sharing power is
the number one ingredient for an effective succession plan-a
succession plan that actually works, not on paper but in real life.
When the leader shares power she is actually helping to grow the
business! Long after she is promoted her legacy of leadership lives
on---because she has allowed others to share in the managing and leading
of the business.
Managers should be
taught from the beginning that part of being an effective leader and
part of being considered for promotion will be how
well they can share the power of their leadership with those around
them. Their success will be built on how successful those they
teach will be.
Leaders that Share
Power:
- Identify the strengths of those
they lead and then
look for ways to delegate to that person's strengths.
- See the success of those they lead
as a measure of their own success.
- Understand that real power comes
from giving it away!
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Points of Profit
This month's Point of Profit is Portion
Check-Up: How often do you conduct a portion audit of all your
menued items? How often do you check if company recipes or your
recipes are being followed? This month commit to do the following
two things:
- Publish/re-publish the list of
approved portions and explain each to your back of the
house staff.
- Commit to physically check several items each
day-with portion scales, proper scoops, ladles etc.
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The "Creating Excellence" Audio CD and Workbook
For details, testimonials
and how to order click on: Creating Excellence Audio CD and Workbook
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Learn the secrets of how
to create a framework for excellence.
Discover why great companies are always "under construction"
and always working hard to compete against themselves. Learn why
it's so critical to "walk the path" your guest takes. This 75
minute audio CD and 40 page companion workbook are packed with
ideas to immediately implement in your business or
organization. You will learn the 3 things every guest wants
and the 12 tools every leader needs to create and build
excellence.
The "Creating Excellence" program is also
available as a leader lead seminar customized for your team!
Click: Request for Service Form and tell us how we
can serve you and your
team!
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| LeadershipCares |
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LeadershipCares™--Industry partners
get involved in our outreach programs click here for info on
our greatest needs and how you can make a difference for young
people! How
You Can Help
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| Take Home
Idea of the Month |
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Personal Success-Preparing for the Journey
Ultimately your personal success is
predicated on the amount of personal effort you put forth to reach
your goals. Reaching your destination is about knowing where you
want to go and then putting your full effort behind the adventure
of getting there. This month think about the following:
- Where do you really want to be
or see yourself in 36 months? What does this picture look
like?
- What do you need to pack for
your journey? Example: education, contacts, mentor, self
discipline
- How much time are you willing to
put in to get there? Success is a sacrifice---but well worth
it!
Manager's/Leader's
Note: As part of mentoring your managers have each one
write up a very short personal description of the three bullets
points above and then use this as your guide for helping them
succeed!!!
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Web Site of the Month
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Points of Profit Leadership, Inc. |
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Points of Profit
Leadership Inc. helps companies develop their managers into
leaders. We are a one stop shop for resources and tools for
enhancing customer service levels, increasing profitability and
developing leadership within your
operation. |
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Ron Yudd is
a recognized expert on developing profit strategies and customer
service solutions. Ron provides his clients with the tools for their
success. He accomplishes this through keynotes, seminars, workshops,
facilitation, consulting and personal coaching. His keynotes and
seminars- Leadership Legacy, Leadership for the Bottom Line, No One
Escapes Customer Service and Mentoring Today for Leaders Tomorrow
have helped business operators focus in on building leadership
skills, improve customer service and enhance the profitability of
their operations. He combines a motivating style with practical
“take home” ideas. You can reach him at http://www.ronyudd.com/ or email
him at ron@ronyudd.com. His
office number is 301-540-5791. |
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