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Profit News |
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Points of
Profit News-Promotes service excellence,
leadership building and enhanced profits in the restaurant and
hospitality industry. This monthly resource provides quick tips,
tools and solutions you can use right away to instill a passion for
service in your business, build lasting profits and develop your managers into leaders. |
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Thought of the Month
Thought of the
Month-Refocusing
on Your Guest-The
busier we become the less time we spend interacting with our guests.
Maybe this is the perfect time to refocus and take a look how at we
are really taking care of those that keep us in business. Remember,
our guests want the same thing that we want. They want friendly
people, attentive service and a safe environment. They simply want
an opportunity to relax and leave their problems out in the parking
lot. Over the next week walk the floor and take a look at the levels
of personalized service you are providing. Are you and your staff
really making your guests feel at home, are you being genuine? Have
you thanked your guests for coming out and have you asked them to
come back again? Yeah-you're 100%
right--this is simple stuff---but the real pros do the simple stuff
day-in and day- out!
Quick Clicks:
We
Need You-We're putting together
our panel of speakers again this year to talk to the future stars in our
industry. If you'll be attending the NRA Show
in Chicago in May please connect with us to help out on this annual project
that supports the next generation of chefs, managers and owners.
Hundreds of the best and brightest high school culinary students
will be visiting and we'll be presenting a short orientation program
and panel discussion on tips for career success. Join us--we guarantee
we'll make you feel like a superstar--drop us an email for details
at: ron@ronyudd.com
200
Points of Profit Analysis-Check
out the things we explore in our 200 Point Analysis and
Recommendation Service for both the front and back of the house
operations. Book a consultation now!
Diner
Lingo: Some stuff I've never heard: http://www.hungrymonster.com/humor/Restaurant_Lingo.cfm
Announcement 2007
LiteracyCares™ Awards Dinner-Join
us as our young people honor literacy tutors!
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Do You Want Real
Success in 2007?
One-on-One Success
Coaching
The 8
Things a Success Coach Does to Help You Reach Your Goals:
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Creates
Clarity-works with you to identify and get genuine clarity
on your goals.
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Identifies
the Important Stuff-helps you to filter out all the
distractions.
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Creates
Accountability-reminds you that you are accountable to
yourself for progress.
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Draws
a Roadmap for Your Success-helps you develop your own plan
for success.
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Carries
the Tool Box-assesses your needs and provides the tools for
success.
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Knocks
Down Roadblocks-identifies the things that get in the way of
your progress.
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Acts
as the Time Keeper-helps you create and stick to a realistic
timeline.
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Keeps
You Focused on the End Results-reminds you of what success looks
like.
Click on One-on-One Business
Coaching to explore our customized one-on-one coaching program
for owners, managers and executives. Whether you need guidance on
just-in-time operational goals for your business, personal career
goals or want to genuinely succeed at reaching your personal goals
this program is for you. We have two levels of coaching services
available to fit your schedule and your budget!
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On the Front Lines of Service
This month's On
the Front Lines of Service: Touching Tables-Just
a reminder about the things all guests love! When someone other than
their server makes a quick visit tableside to check in on how things
are going it sends a message that the house really cares about their
experience. This simple gesture of hospitality goes a long way
toward the guarantee that the guest will make more visits in the
future. Three things to try as you practice touching the
tables:
- Make
it quick and friendly-If someone needs something take care of
it-Do it yourself-don't delegate.
- Don't
linger-make people feel at home and let them know how glad you
are that they choose your place.
- Think
about a policy for your managers-i.e.-----They have to touch so
many tables each hour of service.
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Building Leadership Skills
Creating the Next
Generation of Leaders-Good
succession planning is all about preparing
young managers for future leadership roles in your organization. We
are almost half way through our exploration of the 12 leadership skills needed for genuine success in
today's business world.
This Month-Leadership Skill
Number Seven: Give to Get-This
is a simple way of
saying that you get better at what you do when you teach someone
else. By showing or teaching
someone else a skill you actually become better at it yourself. You
are actually practicing the task or skill as you demonstrate it to
others. Look at this concept as the reward you as the leader receive
when you teach or coach someone else. The equation for success is Give
a Skill=Improve a Skill.
Leaders that Give
to Get:
- Build confidence in their team
members.
- Shine the flashlight on the path
they want their employees to follow.
- Become masters of the skills they
teach.
- Remind themselves that as the
leader they should be practicing what they preach!
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Points of Profit
This month's Point of Profit-Develop
a Real Relationship With Your Purveyors: A
relationship and partnership with your purveyors and vendors is
critical not just to your ability to serve your guests but also to
your profitability. This area of your business is often overlooked
or taken for granted. Three things that you should consider as
your review these important relationships are:
1.
Realize we are really in business together with our vendors.
The smart operator is always seeking ways to collaborate for mutual
success.
2.
Some vendors have resources that they share with their
customers that help their customers build business, open new markets
and grow.
3.
Some purveyors have the expertise in areas of your business
that you may not be aware of. They can help you with marketing
ideas, menu development, plate presentations, special-event
assistance and on and on.
There
are purveyors out there right now that meet and even exceed the
above criteria. Be a good consumer and happy shopping!
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The "Creating Excellence" Audio CD and Workbook
For details, testimonials
and how to order click on: Creating Excellence Audio CD and Workbook
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Learn the secrets of how
to create a framework for excellence.
Discover why great companies are always "under construction"
and always working hard to compete against themselves. Learn why
it's so critical to "walk the path" your guest takes. This 75
minute audio CD and 40 page companion workbook are packed with
ideas to immediately implement in your business or
organization. You will learn the 3 things every guest wants
and the 12 tools every leader needs to create and build
excellence.
The "Creating Excellence" program is also
available as a leader lead seminar customized for your team!
Click: Request for Service Form and tell us how we
can serve you and your
team!
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| LeadershipCares |
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LeadershipCares™--Industry partners
get involved in our outreach programs click here for info on
our greatest needs and how you can make a difference for young
people! How
You Can Help
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| Take Home
Idea of the Month |
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Personal Success-Setting and Reaching Your Goals
Follow these steps to create a road
map for successfully reaching your goals.
- Invest time in specifically
defining and describing your goal. Be as
"super-detailed" in your description as you can.
- Break each goal down into
"doable" chunks.
- Next create a realistic timeline
for "just doing it'! Be fair to yourself by being
realistic about the amount of time it may actually take to
complete each chuck.
- To help yourself along the
way--create a picture of what a completed goal actually looks
like--sometime drawing a picture or writing a short paragraph
that describes the goal can be an effective tool to help you
keep working until it the "picture" is fully
realized.
- Check in to ensure you've
followed through. The best follow through is to not move
forward until a chunk has been fully completed. Having someone
separately sign off on the chunk helps to ensure completion.
Teaching
Tip: Pick a short term goal or a mini-chunk (something
that can be completed within a week) and use it as an individual
exercise with your team members. At the end of the week celebrate
each person's success and talk about how each of them actually
completed their goal.
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Web Site of the Month
This month a website that keeps us coming back for more: http://www.fbworld.com/
Bookmark it so you can return to it as we always do when we are checking
out the big wide world of F+ B! Enjoy the journey!
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Points of Profit Leadership, Inc. |
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Points of Profit
Leadership Inc. helps companies develop their managers into
leaders. We are a one stop shop for resources and tools for
enhancing customer service levels, increasing profitability and
developing leadership within your
operation. |
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Ron Yudd is
a recognized expert on developing profit strategies and customer
service solutions. Ron provides his clients with the tools for their
success. He accomplishes this through keynotes, seminars, workshops,
facilitation, consulting and personal coaching. His keynotes and
seminars- Leadership Legacy, Leadership for the Bottom Line, No One
Escapes Customer Service and Mentoring Today for Leaders Tomorrow
have helped business operators focus in on building leadership
skills, improve customer service and enhance the profitability of
their operations. He combines a motivating style with practical
“take home” ideas. You can reach him at http://www.ronyudd.com/ or email
him at ron@ronyudd.com. His
office number is 301-540-5791. |
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