May 30, 2007  
   
  

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Points of Profit News 
  
Points of Profit News-Promotes service excellence, leadership building and enhanced profits in the restaurant and hospitality industry. This monthly resource provides quick tips, tools and solutions you can use right away to instill a passion for service in your business, build lasting profits and develop your managers into leaders. 
Thought of the Month

Thought of the Month-Are Your Employees Having Fun Working With Each Other? Every year at the NRA Show I try to take in as many of the educational sessions as possible to learn from the best and the brightest our industry has to offer. One of the speakers this year was Danny Meyer of Union Square Cafe fame and recent author of Setting the Table. He told his audience that if his employees were enjoying themselves working with each other that everything would be great for their guests. He talked about watching his people interact with each other to see if they were genuinely having a good time. The take home tip here.... take a look at how your people get along with each other, see if they're having fun on the job and ask yourself if you've created an environment that encourages having fun while serving others! Thanks Danny!  

Super Thanks-To those that volunteered to sit on the 2007 NRA High School Visitation panels in Chicago last week! Your advice and career tips had a real impact on the hundreds of young High School culinarians that attended the Show. Special thanks to Macy's Executive Chefs Brad Saylor and Sharon Cohen, Sodexho's Executive Chef Desmond Fannin, and The Palm's Nikki Chirchirillo and Brittany Swineford. Also special thanks to Ms. Nancy Cho of Argo Tea, Mr. Tim Carey Assistant Vice President Ecolab, Ms. Christin Myers from Creative Restaurant Solutions Inc. and Ms. Kareema Jones from Kellogg. Hundreds of the best and brightest high school culinary students were inspired and energized by your stories! You all made this year's event very special! Sincere Thanks! 

Quick Clicks:

Article to Share with Your Team: Take Care of Your Managers and They'll Take Care of Your Business

200 Points of Profit Analysis-Check out the things we inspect and audit in our 200 Point Analysis and Recommendation Program for both the front and back of the house operations. Book a consultation now!  

Other Lessons from the NRA Show: Brand formation is a step by step process--built from a vision, a special product and a very special approach to the market place. Visit www.cultivationcorps.com for more insights.  

Joke of the month: Customer complaining about the temperature: http://www.ahajokes.com/foo005.html 

Menu Trends 2007 Article on Session at the NRA Show: http://www.qsrwebcom/article.php?id=7727

Insights and Info on Restaurant Success: http://www.entrepreneur.com/howto/restaurant.html 

     
   

Personal and Professional Success in 2007? 

One-on-One Business Coaching 

Click on One-on-One Business Coaching to explore our customized one-on-one coaching program for owners, managers and executives. Whether you need guidance on just-in-time operational goals for your business, personal career goals or want to genuinely succeed at reaching your personal goals this program is for you. We have two levels of coaching services available to fit your schedule and your budget!  

 

On the Front Lines of Service

This Month's On the Front Lines of Service: Working From the Same Page-This month we explore how you can help build teamwork and then help your team focus on their mission of delivering excellence! Getting everyone on the same page is not that difficult if you actually have a page to get on. The work is in creating the page--here are several elements to help you write the first draft of the "Same Page"! Include your:

  • Service vision-what does the picture of service excellence look like for each employee?
  • Understanding and commitment to standards-list your specific service expectations.
  • Shared understanding that everyone is accountability for delivering on the picture.
  • Clear understanding that everyone is treated the same--fairness is the key here! 
  • Understanding that everyone shares in the reward. Everyone has a seat at the celebration table! 
Building Leadership Skills

Creating the Next Generation of Leaders-Good succession planning is all about preparing young managers for future leadership roles in your organization. We are almost half way through our exploration of the 12 leadership skills needed for genuine success in today's business world.   

This Month-Leadership Skill Number Nine: Leading is "Hands On" The very best leaders are those that lead by doing. Talking about leadership is fine---but "doing leadership" is 100 times more effective as a teaching tool. Genuine leaders go "hands on" when they are leading others. They take action---they do stuff!!! 

"Hands On" Leaders:

  • Are fully engaged, not with their computer screen but with fellow leaders, employees and guests.
  • Are tool givers. From trays to flatware to training--they act as tool givers for the success of others. 
  • They roll up their sleeves, jump in and lead from a position of "elbow to elbow" with their workers!  

When someone says that you are a "hands on leader" take it as a huge compliment. It means that you are present, fully engaged and directly involved in the mission at hand!  

 

Points of Profit 

This Month's Point of Profit-What Gets Measured Gets Done! This month identify what is being measured on a consistent basis in your operation. Ask yourself or your key players the following: 

  • Are we covering the basics-daily cover counts, sales per shift, check averages? 
  • Are we using POS info to it's fullest?
  • Are we fully using the data we gather to help us make smarter decisions on staffing and purchasing?.
  • What other stuff should we measure-menu sales mix, daily center of the plate reconciliation, table turns?  

"What Gets Measured Gets Done"-This old phrase, that many of us grew up on, really does remind us about the importance of what we focus on---what we measure, track or monitor--will actually help us accomplish important stuff!    

     

 

The "Creating Excellence" Audio CD and Workbook 

The Steps to Build a Lasting and Effective Organization

For details, testimonials and how to order click on: Creating Excellence Audio CD and Workbook 

Learn the secrets of how to create a framework for excellence. Discover why great companies are always "under construction" and always working hard to compete against themselves. Learn why it's so critical to "walk the path" your guest takes. This 75 minute audio CD and 40 page companion workbook are packed with ideas to immediately implement in your business or organization. You will learn the 3 things every guest wants and the 12 tools every leader needs to create and build excellence. 

The "Creating Excellence" program is also available as a leader lead seminar customized for your team! Click: Request for Service Form and tell us how we can serve you and your team!

 

     
LeadershipCares

LeadershipCares™--Industry partners that want to get involved in our outreach programs click here for info on our greatest needs and how you can make a real difference for young people! How You Can Help                    

Read About This Year's LeadershipCares Celebration Event: MentorCares Breakfast Press Release 2007 

Take Home Idea of the Month 
Personal Success-Putting Yourself First-Follow the 4 Es

Back this Month by Popular Demand! Restaurant people are famous for not taking care of themselves because they so often are focused on taking care of others--(their guests and employees!) Personal success takes some investment in yourself. Think about the following and when you're creating your daily things to do list put these on the top of the list rather than at the bottom: Follow the 4 Es below to get started: 

  • Educate yourself first so you can then teach others-Commit to learn one new thing each day!   
  • Escape-Set aside--your own time- maybe it's only an hour a day--but own that hour and do what makes you happy for that full 60 minutes.  
  • Explore--pretend your a little kid and explore something each day that genuinely interests you.
  • Exclude the negative-eliminate those that bring you down. Surround yourself with only positive people. 

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Web Site of the Month
This month's website of the month is: www.qsrweb.com a great site to bookmark for frequent visits to check up on all that is going on in the quick service side of the business. Great content and easy to navigate! 

 

Points of Profit Leadership, Inc. 
  Points of Profit Leadership Inc. helps companies develop their managers into leaders. We are a one stop shop for resources and tools for enhancing customer service levels, increasing profitability and developing leadership within your operation.
 


Ron Yudd is a recognized expert on developing profit strategies and customer service solutions. Ron provides his clients with the tools for their success. He accomplishes this through keynotes, seminars, workshops, facilitation, consulting and personal coaching. His keynotes and seminars- Leadership Legacy, Leadership for the Bottom Line, No One Escapes Customer Service and Mentoring Today for Leaders Tomorrow have helped business operators focus in on building leadership skills, improve customer service and enhance the profitability of their operations. He combines a motivating style with practical “take home” ideas. You can reach him at http://www.ronyudd.com/ or email him at ron@ronyudd.com. His office number is 301-540-5791.
     

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Copyright 2007 by Ron Yudd