 |
| Points of
Profit News |
|
|
|
|
|
|
Points of
Profit News-Promotes service excellence,
leadership building and enhanced profits in the restaurant and
hospitality industry. This monthly resource provides quick tips,
tools and solutions you can use right away to instill a passion for
service in your business, build lasting profits and develop your managers into leaders. |
|
|
|
|
|
|
|
 |
Thought of the Month
Thought of the
Month-Sometimes It's No Fun to Go to Dinner-Here's
the scene-party of six walks into an almost empty restaurant on a
Sunday afternoon. No one at the desk. Managers shows up and says it
will be about ten minutes--He says "I'm in the middle of a
shift change". This was our first clue of impending disaster.
Of course, everyone in the party looks at me and says---huh an empty
restaurant that has a 10 minute wait. Of course, I take this
personally and feel especially embarrassed because I had suggested
the place thinking it would be fun for the little kids. You can
write the rest of the story---we finally get seated, no service,
decide to leave and everyone is upset. The manager has this look of
shock on his face when we tell him we're out of there. Lessons
Learned--Guests could care less that you're in the middle
of a shift change. If you can't run a smooth shift change go back to
"How to Write a Schedule School" and the lesson for
me---Snap out of it you idiot!!--an empty restaurant with a 10
minute wait....Man, I should have known better!
Quick Clicks:
Article on New
Managers
Becoming Leaders: http://ezinearticles.com/?10-Ways-New-Managers-Become-Great-Leaders&id=2220
Bar Humor:
A cheeseburger walks into a bar
and says: "Hey bartender give me a beer". The
bartender says: "I'm sorry we don't serve food here".
Article: Restaurants
and Young Workers: http://www.qsrweb.com/article.php?id=5907&prc=110&page=61
Article to Share with
Your Team: Take
Care of Your Managers and They'll Take Care of Your Business
200
Points of Profit Analysis-Check
out the things we inspect and audit in our 200 Point Analysis and
Recommendation Program for both the front and back of the house
operations. Book a consultation now!
|
| |
|
|
| |
|
Personal
and Professional Success in 2007?
One-on-One
Business Coaching
Click on One-on-One Business
Coaching to explore our customized one-on-one coaching program
for owners, managers and executives. Whether you need guidance on
just-in-time operational goals for your business, personal career
goals or want to genuinely succeed at reaching your personal goals
this program is for you. We have two levels of coaching services
available to fit your schedule and your budget!
|
|
On the Front Lines of Service
This Month's On
the Front Lines of Service: Connecting with Your Guests
at Every Opportunity-When
you and your staff make a real and personal connection with your guests---it's
like gold! Building a relationship with your guests is priceless. It
all goes back to that old adage about keeping the customer you have
rather than spending all your time trying to attract new ones. Take
advantage of every opportunity you have to connect personally with
your guests. Teach your employees to do the same. Consider the
following opportunities:
- Service hours are for service
(everyone)--this is not the time for taking inventory or
programming the POS.
- Ask guests if this is their first
visit. This is an opportunity for great dialogue about why
they've come back.
- Get them on the way out--make it a
mission to see them one last time (lobby) to ensure their
satisfaction.
- Capture their contact info (email
or snail mail) to keep them abreast of events, activities and
specials.
|
|
|
|
|
|
|
Building Leadership Skills
Creating the Next
Generation of Leaders-Good
succession planning is all about preparing
young managers for future leadership roles in your organization. We
are almost half way through our exploration of the 12 leadership skills needed for genuine success in
today's business world.
This Month-Leadership Skill
Number Ten: Providing Hope to Others-Leaders
are optimists---they see the positive and the potential in everyone
that works for them. They recognize shortcomings but they focus on
what is great about each person and what each person could
contribute to the organization. Hope is about what the future
can look like for the individual Delivering hope is what
effective leaders do.
Leaders that
Provide Hope to Others:
- Remind their employees about what
they are doing right
- Remind their employees about the
opportunities that lie ahead.
- Tell stories about others that
have climbed the ladder----they point out the models for others
to follow.
- They work from a position of
"positiveness" always focused on the opportunities not
the roadblocks.
|
|
Points of Profit
This Month's
Point of Profit-Issuing to
Need-This is not the most glamorous point of profit but
it surely is one of the most critical to your bottom line! Each and
every day we issue products (food and non-food) into production or
into service. We issue raw products to our back of the house staff and we issue supplies to others that will be used in service.
Three important things to review about how you issue:
- Are you issuing to need? Are you
issuing the amount that is really needed for that shift or meal
period?
- Are you basing how much you issue
on gut feeling or historical info (cover counts, parties booked
etc.)?
- Once the products are issued who
specifically is responsible for them? (hold a real person
accountable).
Getting
Started: Start by focusing your attention over the next
month on your most expensive center of the plate items and your most
expensive china, silver and glass items.
|
|
|
|
|
|
|
|
|
|
|
|
The "Creating Excellence" Audio CD and Workbook
For details, testimonials
and how to order click on: Creating Excellence Audio CD and Workbook
|
Learn the secrets of how
to create a framework for excellence.
Discover why great companies are always "under construction"
and always working hard to compete against themselves. Learn why
it's so critical to "walk the path" your guest takes. This 75
minute audio CD and 40 page companion workbook are packed with
ideas to immediately implement in your business or
organization. You will learn the 3 things every guest wants
and the 12 tools every leader needs to create and build
excellence.
The "Creating Excellence" program is also
available as a leader lead seminar customized for your team!
Click: Request for Service Form and tell us how we
can serve you and your
team!
| |
|
|
| |
|
|
| LeadershipCares |
|
|
|
|
LeadershipCares™--Industry partners
that want to get involved in our outreach programs click here for info on
our greatest needs and how you can make a real difference for young
people! How
You Can Help
Read
About This Year's LeadershipCares Celebration Event:
MentorCares
Breakfast Press Release 2007
|
|
|
|
| Take Home
Idea of the Month |
|
|
|
|
Personal Success-Making a Better Version of You Working
on a Better Version of You? If you're not....you should
be----All the successful people in our business have one thing in
common---they are life long learners and spend much of their time
exploring new things. They are curious by nature, they are always
on the hunt for new information, new ideas and new techniques.
Think about the following as you do a little work on yourself:
- Pick one thing each that you're
passionate about (personal and professional) and dive
in!
- Immerse yourself in gathering
info about that one thing (web/library/articles/personal field
trip)
- Commit to share your new
knowledge with others-teaching something makes you better at
doing it!
- Create a Personal Book of the
Month Club---even if you read a chapter a month---this is good
start.
- Celebrate and feel good about
the new and improved version of yourself that you are
becoming!
|
|
|
|
|
|
Web Site of the Month
This month's website of the month is: http://www.cooksrecipes.com/
Came upon this site doing some research on appetizers. Plenty of
menu categories to explore and be inspired with some neat ideas.
Start off with the list of appetizer recipes and go from
there!
|
|
|
Points of Profit Leadership, Inc. |
 |
|
|
|
Points of Profit
Leadership Inc. helps companies develop their managers into
leaders. We are a one stop shop for resources and tools for
enhancing customer service levels, increasing profitability and
developing leadership within your
operation. |
|
|
|
|
Ron Yudd is
a recognized expert on developing profit strategies and customer
service solutions. Ron provides his clients with the tools for their
success. He accomplishes this through keynotes, seminars, workshops,
facilitation, consulting and personal coaching. His keynotes and
seminars- Leadership Legacy, Leadership for the Bottom Line, No One
Escapes Customer Service and Mentoring Today for Leaders Tomorrow
have helped business operators focus in on building leadership
skills, improve customer service and enhance the profitability of
their operations. He combines a motivating style with practical
“take home” ideas. You can reach him at http://www.ronyudd.com/ or email
him at ron@ronyudd.com. His
office number is 301-540-5791. |
|
|
