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| Points of
Profit News |
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Points of
Profit News-Promotes service excellence,
leadership building and enhanced profits in the restaurant and
hospitality industry. This monthly resource provides quick tips,
tools and solutions you can use right away to instill a passion for
service in your business, build lasting profits and develop your managers into leaders. |
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Thought of the Month
Thought of the
Month: Are
you passionate about what your are doing? Recently I
visited with a friend of mine that just took over as GM at a local
country club. He's only been at the place for three months and
already has plans for a massive upgrade and renovation. He was like
a little kid when he showed me what he was going to do in the dining
rooms and kitchen. He could hardly control himself as he showed me
the drawings for the new entrance and pro shop. As we toured the
operation--he talked with everyone as if he had been there for
twenty years--this included staff and club members. His passion for
service and the future of this club were contagious. Thanks Bob--for
reminding me of what it means to love what you do and the effect
that your passion has on others!! I wonder if the members know
how lucky they really are!
Quick Clicks:
Promoting
your restaurant-Ideas from the web: http://restaurants.about.com/od/promotio1/tp/promotion.htm
Humor:
Signs your drinking too much coffee: http://www.e-cookbooks.net/humor.htm#Signs
200
Points of Profit Analysis-Check
out the things we inspect and audit in our 200 Point Analysis and
Recommendation Program for both the front and back of the house
operations. Book a consultation now!
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Reach
the Next Level of Success-Go for It!
One-on-One
Business Coaching
Click on One-on-One Business
Coaching to explore our customized one-on-one coaching program
for owners, managers and executives. Whether you need guidance on
just-in-time operational goals for your business, personal career
goals or want to genuinely succeed at reaching your personal goals
this program is for you. We have two levels of coaching services
available to fit your schedule and your budget!
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On the Front Lines of Service
This Month's On
the Front Lines of Service: More on Connecting with Your Guests-Last
month we gave you a list of ways to connect with your guests on a
personal level. We learned that connecting with your guests on a
personal level increased the chances that they would return time
after time to your business. We discovered that often times it's not
just your food or product but the way in which you delivered it that
made the difference. Here
a several more ways to connect with your guests personally:
- Memory Skills-remembering the
little things goes a long way-favorite items, last visit,
children's names
- Treating Guests Like
Regulars-favorite table-personal attention-special order
- Supporting Your Guest's
Causes-food, sponsorship, space for meetings are ways to make
lifelong guests
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Building Leadership Skills
Creating the Next
Generation of Leaders-Good
succession planning is all about preparing
young managers for future leadership roles in your organization. We
are almost half way through our exploration of the 12 leadership skills needed for genuine success in
today's business world.
This Month-Leadership Skill
Number Eleven: Life Long Learning Successful
people in any field are those that are naturally curious about
things. They are always looking for new and improved ways of doing
something. They're turned on by innovation and they encourage
learning throughout their organizations!
Leaders That Are
Always Learning:
- Have a childlike curiosity about
things.
- Love field trips--whether its to
spy on the competition or try something new--they love new
experiences.
- They question the way things are
being done--they always want to know the "why" behind
everything.
- Use innovation and change as part
of the way they lead others in reaching the goals of the
business.
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Points of Profit
This Month's
Point of Profit-Testing Your
Controls: In our 200 Points of Profit inspections we
often find operators that are very proud of the controls that they
have in place, but look at us funny when we ask them when was the
last time the controls were actually tested. Periodically and
without fanfare all the systems you have in place for keys, cash and
product control should be tested. Take a look at the following
to help you get started:
- Try to break into your own
operation. Don't actually break in you may not have enough bail
money but you know what we are saying here---test the security
system and all the external entrances and exists.
- Pull banks periodically during a
shift to see how things are being done at the POS.
- Check the actual closing inventory
periodically by selecting random items to count/confirm.
Getting
Started: Review the systems you currently have in place.
Note the last time they were tested by yourself, your managers or
even an outside company. Create a schedule for testing, review and
then upgrade or adjust as you work your way through the
process.
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The "Creating Excellence" Audio CD and Workbook
For details, testimonials
and how to order click on: Creating Excellence Audio CD and Workbook
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Learn the secrets of how
to create a framework for excellence.
Discover why great companies are always "under construction"
and always working hard to compete against themselves. Learn why
it's so critical to "walk the path" your guest takes. This 75
minute audio CD and 40 page companion workbook are packed with
ideas to immediately implement in your business or
organization. You will learn the 3 things every guest wants
and the 12 tools every leader needs to create and build
excellence.
The "Creating Excellence" program is also
available as a leader lead seminar customized for your team!
Click: Request for Service Form and tell us how we
can serve you and your
team!
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| LeadershipCares |
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LeadershipCares™--Industry partners
that want to get involved in our outreach programs click here for info on
our greatest needs and how you can make a real difference for young
people! How
You Can Help
LeadershipCares™
Golf Classic-Save the date-Monday October 8th,
2007-Details: www.leadershipcares.org
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| Take Home
Idea of the Month |
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Personal Success-Getting Out of Your Comfort Zone Getting
Out of Your Comfort Zone helps you become a more
valuable player to your organization. The more skills you have,
the more versatile you are as a manager the more valuable you are
to your organization. A multi-talented player has multi-chances to
quickly advance up the ladder.
Getting out of your comfort zone is
not easy. When times are tough we seem to retreat to where we feel
most comfortable. Putting yourself in a position where
you aren't comfortable or confident is not easy--but doing it
broadens your knowledge base helps you learn new skills.
Here a couple of things to think
about to help you get out of your comfort zone:
- Identify the areas in your
business where you're not comfortable. Maybe you're a back of
the house person and the front door scares you to death---get
out there on a busy Friday lunch and go for it!
- Each morning before you start
your work day write down one new thing you will explore that's
outside of your comfort zone. Example-one new function on the
POS, a recipe, a sales technique.
- Talk to the person in your
organization that's great at what you want to learn. Let them
know what you're trying to do.
- Key to getting started---Force
yourself to try something new-scary is good!!!
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Web Site of the Month
This month's website of the month is: www.restaurantedge.com
Bookmark this site for just about everything you need to know in
the business!
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Points of Profit Leadership, Inc. |
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Points of Profit
Leadership Inc. helps companies develop their managers into
leaders. We are a one stop shop for resources and tools for
enhancing customer service levels, increasing profitability and
developing leadership within your
operation. |
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Ron Yudd is
a recognized expert on developing profit strategies and customer
service solutions. Ron provides his clients with the tools for their
success. He accomplishes this through keynotes, seminars, workshops,
facilitation, consulting and personal coaching. His keynotes and
seminars- Leadership Legacy, Leadership for the Bottom Line, No One
Escapes Customer Service and Mentoring Today for Leaders Tomorrow
have helped business operators focus in on building leadership
skills, improve customer service and enhance the profitability of
their operations. He combines a motivating style with practical
“take home” ideas. You can reach him at http://www.ronyudd.com/ or email
him at ron@ronyudd.com. His
office number is 301-540-5791. |
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