 |
| Points of
Profit News |
|
|
|
|
|
|
Points of
Profit News-Promotes service excellence,
leadership building and enhanced profits in the restaurant and
hospitality industry. This monthly resource provides quick tips,
tools and solutions you can use right away to instill a passion for
service in your business, build lasting profits and develop your managers into leaders. |
|
|
|
|
|
|
|
 |
Thought of the Month
Thought of the
Month: Back
to School is Really Back to Hope! The last couple
of weeks have been filled with stories in the news about the first
day of school and I couldn't help see the look of excitement in the
eyes of the kids as they walked through the school doors for the
very first time! There was also a look of excitement in the eyes of
their parents (a look of relief for parents of teenagers).
What I really saw in those TV images
was a look of hope, a look of what could be possible, an excitement
about what would happen next. Maybe there's a lesson for us to learn
about when our new employees walk through our door for the very
first time. They're also filled with anticipation and hope for a
better future. Maybe our real job is like a good teacher..... to
teach them, give them tools and to keep hope alive for each of
them!
By the
way.........................Check the ideas below in the Personal
Success column about how going back to school relates to
your success!
Quick Clicks:
Learn About
Restaurant PR: http://www.quantifiedmarketing.com/learning_center/small-restaurant-pr.php
200
Points of Profit Analysis-Check
out our 200 Point Analysis Program for both the front and back of the house
operations. Reduce your costs and build your profits! Book a consultation now!
Develop the
Next Generation of Leaders-The LeadershipCares Golf Classic: Information
and Registration
Potato Humor
from Hungry Monster: http://wwwhungrymonster.com/humor/Jokes.cfm?jid=91
|
| |
|
|
| |
|
Reach
the Next Level of Success-Go for It!
One-on-One
Business Coaching
Click on One-on-One Business
Coaching to explore our customized one-on-one coaching program
for owners, managers and executives. Whether you need guidance on
just-in-time operational goals for your business, personal career
goals or want to genuinely succeed at reaching your personal goals
this program is for you. We have two levels of coaching services
available to fit your schedule and your budget!
|
|
On the Front Lines of Service
This Month's On
the Front Lines of Service: Your Role in Creating Service Excellence
When we walk into a restaurant we immediately learn about the
type of leadership in the unit by the way the staff is operating.
The manager/leader plays three major roles in creating service
excellence. She:
- First and foremost delivers
service excellence to those that work for her! She provides the
tools of service!
- Is the head sales person and cheer
leader for guest service! She puts service out front each and
every day!
- Models for her staff the actual
service standards she expects them to deliver to their
guests!
Get Started on
Creating Service Excellence: Take
a look at your leadership levels on the floor. Are the leaders role models of what you want servers to do? Are they working in a
supportive role to staff?
|
|
|
|
|
|
|
Building Leadership Skills
Creating the Next
Generation of Leaders-Good
succession planning is all about preparing
young managers for future leadership roles in your organization. We
are almost half way through our exploration of the 12 leadership skills needed for genuine success in
today's business world.
This Month-Leadership Skill
Number Twelve: Perseverance-This
is simply defined as never-ever giving up!
Leaders That
Persevere:
- Always have their vision in sight.
Their picture of success or reaching their goal is in their mind
everyday!
- They understand the real value of
baby steps: Little Steps each Day=Giant Success Down the Road!
- They manage their frustrations and
disappointments while also taking time to celebrate their
successes!
|
|
Points of Profit
This Month's
Point of Profit-Plate Profit
vs. Food Cost This month take a look at what each of your
menu items contributes to the bottom line rather than just their
food cost percentage. Often times we are frightened away by a high
food cost percentage. I don't know how many times we've
heard...."we don't put anything on the menu unless it's below a
40% food cost". This really limits your profit potential.
Remember an item may have a high food cost--but that same item will
most likely be higher priced (meaning higher revenue). Keep in mind
that it should be about what the sale brings to the bottom line-not
just what the food cost is. Look
at it this way, think about what a $35.00 entree sale delivers to
the bottom line vs. what a $21.95 entree delivers.
Get
Started on Plate Profit: Send each one of your menu items
through a quick food cost review. Take a look at your existing check
average and test the waters by introducing several higher priced
entrees.
|
|
|
|
|
|
|
|
|
|
|
|
The "Creating Excellence" Audio CD and Workbook
For details, testimonials
and how to order click on: Creating Excellence Audio CD and Workbook
|
Learn the secrets of how
to create a framework for excellence.
Discover why great companies are always "under construction"
and always working hard to compete against themselves. Learn why
it's so critical to "walk the path" your guest takes. This 75
minute audio CD and 40 page companion workbook are packed with
ideas to immediately implement in your business or
organization. You will learn the 3 things every guest wants
and the 12 tools every leader needs to create and build
excellence.
The "Creating Excellence" program is also
available as a leader lead seminar customized for your team!
Click: Request for Service Form and tell us how we
can serve you and your
team!
| |
|
|
| |
|
|
| LeadershipCares |
|
|
|
|
LeadershipCares™--Industry partners
that want to get involved in our outreach programs click here for info on
our greatest needs and how you can make a real difference for young
people! How
You Can Help
Sixth
Annual LeadershipCares™
Golf Classic-Get Directly Involved: Sponsorship
Opportunity Information
|
|
|
|
| Take Home
Idea of the Month |
|
|
|
|
Personal Success-Back to School Time.......It's For All of
Us! Back to School Time-This is
a great time of year to remind us that going back to school is not
just for the kids! There are plenty of opportunities for the
busy professional adult to schedule some learning and career
building time! Just take a look at the offerings at the local
community college, upcoming conferences and food shows that are on
the horizon. All of these offer an opportunity to network, learn
and grow.
Going back to school doesn't mean
signing up for 18 credits--It may mean acquiring a new skill, getting
up to date in your field or exploring something that will help
you grow in your career. It can be something as simple as
reading an article, taking a one day seminar or workshop, or even spending
the morning in the local public library.
Here are three things to help you---get into the back to school
spirit:
- Check the calendar for upcoming
local area food shows. Sign up, walk the aisles and meet new
people!
- Even if it's for the Spring
semester---sign up for a short course at the local
college-think about learning a new technology, improving your
communication skills or enhancing your supervisory
skills!
- Spend one morning a week
exploring the local library and by the way-leave your cell in
the car!
|
|
|
|
|
|
Web Site of the Month
This month's website of the month is: www.restaurantchains.net
Sign up for their newsletter that has lots of great articles
and links to explore!
|
|
|
Points of Profit Leadership, Inc. |
 |
|
|
|
Points of Profit
Leadership Inc. helps companies develop their managers into
leaders. We are a one stop shop for resources and tools for
enhancing customer service levels, increasing profitability and
developing leadership within your
operation. |
|
|
|
|
Ron Yudd is
a recognized expert on developing profit strategies and customer
service solutions. Ron provides his clients with the tools for their
success. He accomplishes this through keynotes, seminars, workshops,
facilitation, consulting and personal coaching. His keynotes and
seminars- Leadership Legacy, Leadership for the Bottom Line, No One
Escapes Customer Service and Mentoring Today for Leaders Tomorrow
have helped business operators focus in on building leadership
skills, improve customer service and enhance the profitability of
their operations. He combines a motivating style with practical
“take home” ideas. You can reach him at http://www.ronyudd.com/ or email
him at ron@ronyudd.com. His
office number is 301-540-5791. |
|
|
