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Profit News |
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Points of
Profit News-Promotes service excellence,
leadership building and enhanced profits in the restaurant and
hospitality industry. This monthly resource provides quick tips,
tools and solutions you can use right away to instill a passion for
service in your business, build lasting profits and develop your managers into leaders. |
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Thought of the Month
Serving Your
People This Holiday
Season-This
time of year finds most operators busy with holiday party planning, special menus,
crazy staff schedules and hectic lives. Maybe during this
particular holiday season we take a time out and
think about those that have help make the business a success over the
past year. Maybe we take a page from those that do this all year
long-Michael Sternberg from Harry's Tap Room, Danny Meyer from Union
Square Cafe fame and Cameron Mitchell of Cameron Mitchell
Restaurants in Ohio. These guys take care of their people all year
long so their people take care of their business. Maybe while our
people are serving all these upcoming holiday parties we think about how we
can say
thank to them for all they do!
Quick Clicks:
Details
on the ThanksgivingCares Basket Program 2007
and
how your organization can help!
Quick Read
Article: Overview of a
study on trends in foodservice and how they affect the marketing in
American Restaurants. Interesting stuff: http://edis.ifas.ufl.edu/RM007
200
Points of Profit Analysis-Check
out this 200 Point Analysis Program for both the front and back of the house
operations. Reduce your costs and build your profits! Book a consultation now!
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Reach
the Next Level of Success-Go for It!
One-on-One
Business Coaching
Click on One-on-One Business
Coaching to explore our customized one-on-one coaching program
for owners, managers and executives. Whether you need guidance on
just-in-time operational goals for your business, personal career
goals or want to genuinely succeed at reaching your personal goals
this program is for you. We have two levels of coaching services
available to fit your schedule and your budget!
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On the Front Lines of Service
This Month's On
the Front Lines of Service: Helping Servers Reduce Mistakes When
servers and front line personnel make mistakes it costs them dearly
in gratuity and costs the house at least double because things have
to be made all over again. Helping your servers reduce mistakes
helps them build their gratuity and helps you maintain your costs.
Several things that help servers reduce mistakes:
- Knowledge and comfort level with
menu information. This type of learning should never stop.
- Learning the importance of
confirming the order-whether it's repeated back or the server looks for
the "nod of the head" from the guest.
- Frequent check backs built into
the service so potential mistakes are caught early and taken
care of.
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Building Leadership Skills
Leaders Combine
Passion with Action Most
people are passionate about things that are important to them. This
includes things like family, job, hobbies or even your favorite
sports team. Few people combine action with their
passion........Leaders are those people that do something
about their passion!
These effective,
"get things done" leaders always:
- Take it personally-They always ask themselves
the question what could they do about this?
- Look for ways to get others involved.
They recruit other passionate people!
- Live their vision--their actions
speak volumes about what they believe in.
- Take time to celebrate the
contributions of others!
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Points of Profit
This Month's
Point of Profit-Putting
Systems in Place to Make Your Job a Little Easier! We're
not that far away from the New Year and maybe it's time to start
thinking about some resolutions. Think about things you can do
to make next year easier on you and your fellow managers. Think
about the things that take away from your time with guests and
staff. We'll bet that some of the things you identify can be found
below:
- Organize
your dry goods room, reach-in and walk-ins boxes to make
inventory and ordering easier.
- Check
your POS system to ensure that every item on your menu has a key
or a working PLU. Check on how much is being rung up on the
miscellaneous key.
- Cleaning
schedules--maybe it's time to really formalize these things and
make some of the things automatic vs. when ever things begin
to look a little shabby.
- Delegate---Make
that list of things that you could or should delegate to others
in the New Year-By the way---This is the real secret to an
effective succession plan.
Getting
Started-You already know what's keeping you away from
being a truly effective manager-Write up your list and start
scheduling it's implementation!
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The "Creating Excellence" Audio CD and Workbook
For details, testimonials
and how to order click on: Creating Excellence Audio CD and Workbook
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Learn the secrets of how
to create a framework for excellence.
Discover why great companies are always "under construction"
and always working hard to compete against themselves. Learn why
it's so critical to "walk the path" your guest takes. This 75
minute audio CD and 40 page companion workbook are packed with
ideas to immediately implement in your business or
organization. You will learn the 3 things every guest wants
and the 12 tools every leader needs to create and build
excellence.
The "Creating Excellence" program is also
available as a leader lead seminar customized for your team!
Click: Request for Service Form and tell us how we
can serve you and your
team!
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| LeadershipCares |
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| Take Home
Idea of the Month |
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Personal Success-Real Networking! What
is Real Networking? Real
networking is not about collecting business cards, getting a
better job or climbing the ladder faster than everyone else. It's
more about listening, connecting and sharing. What it comes right
down to is that real networking is about helping others that in
turn will end up helping you!
Here are several
things to think about when you find yourself in a networking
situation:
- Really listen to the other
person-this means be quiet and focus on what the other person
is saying.
- Ask yourself--who
do I know that could really help this person?
- Think about the skills that you
have that may help this person or his/her company.
- Follow-up-(phone-email-short
thank you note)-The key is to stay connected long term.
Take Home
Idea-When you refer someone you will never be forgotten
by both parties! Think about it--two for one!---That's real
networking!
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Web Site of the Month
This month's website of the month-Trend Central: http://www.trendcentral.com/trends/default.asp
Book- mark this site. Stay up with all that's happening. Covers
lots of areas and is always an interesting read.
Enjoy!
Bonus:
This article has nothing to do with the food business although
food plays a major role in it. Take a look at this article on 50
Ways to Beat the Reaper--Live longer-http://www.msnbc.msn.com/id/21654898/
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Points of Profit Leadership, Inc. |
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Points of Profit
Leadership Inc. helps companies develop their managers into
leaders. We are a one stop shop for resources and tools for
enhancing customer service levels, increasing profitability and
developing leadership within your
operation. |
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Ron Yudd is
a recognized expert on developing profit strategies and customer
service solutions. Ron provides his clients with the tools for their
success. He accomplishes this through keynotes, seminars, workshops,
facilitation, consulting and personal coaching. His keynotes and
seminars- Leadership Legacy, Leadership for the Bottom Line, No One
Escapes Customer Service and Mentoring Today for Leaders Tomorrow
have helped business operators focus in on building leadership
skills, improve customer service and enhance the profitability of
their operations. He combines a motivating style with practical
“take home” ideas. You can reach him at http://www.ronyudd.com/ or email
him at ron@ronyudd.com. His
office number is 301-540-5791. |
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