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Profit News |
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Points of
Profit News-Promotes service excellence,
leadership building and enhanced profits in the restaurant and
hospitality industry. This monthly resource provides quick tips,
tools and solutions you can use right away to instill a passion for
service in your business, build lasting profits and develop your managers into leaders. |
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Thought of the Month
Blast from
the Past-Last week I got email from a guest that used to
visit a restaurant I worked in over 30 years ago (the magic of
Google). He
wanted a recipe for a popular signature drink that we used to serve.
He was planning a Super Bowl party and wanted to impress his
buddies. After clearing away the cob webs I found the recipe
in one of our old operation's manuals. Turning those pages brought
back lots of memories but also reminded me that you never know what
your guests will remember about your business. The lesson for me
treat every item we deliver tableside as if someone will still be
thinking about it 30 years later.
Quick Clicks:
CSM Article-Complaints: http://www.customerservicemanager.com/dealing-with-customers-complaints.htm
Valentines Day Recipes from
Recipelink: http://www.recipelink.com/cupid.html
200
Points of Profit Analysis-Check
out this 200 Point Analysis Program for both the front and back of the house
operations. Reduce your costs and build your profits! Book a consultation now!
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The "Creating Excellence" Audio CD and Workbook
For details, testimonials
and how to order click on: Creating Excellence Audio CD and Workbook
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Learn the secrets of how
to create a framework for excellence.
Discover why great companies are always "under construction"
and always working hard to compete against themselves. Learn why
it's so critical to "walk the path" your guest takes. This 75
minute audio CD and 40 page companion workbook are packed with
ideas to immediately implement in your business or
organization. You will learn the 3 things every guest wants
and the 12 tools every leader needs to create and build
excellence.
The "Creating Excellence" program is also
available as a leader lead seminar customized for your team!
Click: Request for Service Form and tell us how we
can serve you and your
team!
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On the Front Lines of Service
This Month's On
the Front Lines of Service: Great
Service
Can Be Taught and Nurtured-It seems that everywhere we go we're asked about the secret of delivering great service. People
talk
about the frustration of not being able to teach their servers the
concept of caring. Well-we really do believe that great service can be taught and
nurtured in others. The keys are fairly simple---implementing them
is the tough part:
Four things
for long term service success:
- Employees must be served by the
organization--This is the bedrock-everything build on this.
- Simple and easy to understand
service standards-Hospitality becomes a way of life!
- Living and breathing the standards
from the top first-Leaders at all levels live the standards
everyday.
- Daily re-enforcement of the
standards--teaching moments are fully utilized each and every
shift.
Remember---The
places that deliver great service don't have secret formulas---they
have passionate leaders that believe in serving their employees
first so they in turn can deliver great service to their guests!!!!
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Building Leadership Skills
This month a brief discussion about
how Leaders Create Other Leaders: Great leaders focus on
developing and nurturing other potential leaders. This
one thing alone could help us overcome the succession problems we
face in our industry
and businesses today. Effective leaders (big picture leaders) are
keenly aware of the importance of what they leave behind as they
move up the ladder--they realize that they will only be successful
if they leave a strong team behind them to carry on.
Five things to
help you develop other leaders:
- Remind yourself everyday that everyone that
works for you has potential---your job is to help bring it to
life.
- Remind your people about what's
important--Tell them what's most important for the operation's
success.
- Teach them more through your
example than your words.
- Remind them that they need to
mentor those coming up behind them.
- Never let them forget the
importance of the mentoring cycle for their growth and the
growth of the company!
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Points of Profit
This Month's
Point of Profit-Shaking Up
Your Menu-Is it time to take a look at your menu or zero
in on a couple of menu categories that have been neglected lately?
This is a great time of year to listen to what your guests are
talking about and hearing themselves.
Explore:
- Your
Sales
Mix-take a look at what's selling and what's not
- The
concept of creating an updated version of an menu item with an up to date twist-link it
to what's
currently happening in the market place.
Getting
Started-Sit down with your menu--during each line up this week ask you
front line servers about winners and losers-(what's working for
their guests and what' not) This goes a little deeper that just
looking at the sales mix numbers! Remember an item suggested by
front line staff---is a guaranteed seller---staff will take personal
ownership of item they helped create!!
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Reach the Next Level of Success in 2008-Go for It!
One-on-One
Business Coaching
Click on One-on-One Business
Coaching to explore our customized one-on-one coaching program
for owners, managers and executives. Whether you need guidance on
just-in-time operational goals for your business, personal career
goals or want to genuinely succeed at reaching your personal goals
this program is for you. We have two levels of coaching services
available to fit your schedule and your budget!
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| LeadershipCares |
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| Take Home
Idea of the Month |
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Personal Success-The Success of Your Team Always Equals Your
Success!Real
Success-It turns out is equal to how you help your team reach
their success. Here are three things you can think about doing
this year that will
help both you and your team enjoy success:
- Take Your Team on a Field Trip-Go
spy on one or your competitors or visit the newest hot spot.
- Challenge your team's creativity-on
how things are done on the job-help them improve your systems
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- Find out what they really enjoy
on the outside (away from the dining room and kitchen) and
then be on the look out for things that you think will help
them in their outside pursuits.
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Web Site of the Month
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Points of Profit Leadership, Inc. |
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Points of Profit
Leadership Inc. helps companies develop their managers into
leaders. We are a one stop shop for resources and tools for
enhancing customer service levels, increasing profitability and
developing leadership within your
operation. |
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Ron Yudd is
a recognized expert on developing profit strategies and customer
service solutions. Ron provides his clients with the tools for their
success. He accomplishes this through keynotes, seminars, workshops,
facilitation, consulting and personal coaching. His keynotes and
seminars- Leadership Legacy, Leadership for the Bottom Line, No One
Escapes Customer Service and Mentoring Today for Leaders Tomorrow
have helped business operators focus in on building leadership
skills, improve customer service and enhance the profitability of
their operations. He combines a motivating style with practical
“take home” ideas. You can reach him at http://www.ronyudd.com/ or email
him at ron@ronyudd.com. His
office number is 301-540-5791. |
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