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| Points of
Profit News |
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Points of
Profit News-Promotes service excellence,
leadership building and enhanced profits in the restaurant and
hospitality industry. This monthly resource provides quick tips,
tools and solutions you can use right away to instill a passion for
service in your business, build lasting profits and develop your managers into leaders. |
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Thought of the Month
Today is My Mom's Birthday: Before you say big deal and hit the delete button think
for a moment about when you were little how your mom made your
birthday the biggest day of your life year after year. Also think about what we used to
do for staff and guests when it was their birthday---no I don't mean
having a group of bored to death servers singing Happy Birthday 412 times
each shift---I mean.....how we really made people feel special on
their special day. I may be old fashioned but maybe it's time to
revisit how we treat people on their birthdays--and the importance of
what all special occasions mean to our guests and to our business.
We should immerse ourselves in these occasions and do it with the
genuine joy that moms everywhere do all the time!...... and
oh---don't let me forget---Happy Birthday Mom and thanks!
Quick Clicks:
We Need You-We're
putting together our panel of speakers again this year to talk to
the future stars in our industry. If you'll be attending the NRA
Show in Chicago in May please connect with us to help out on this
annual project that supports the next generation of chefs, managers
and owners. Hundreds of the best and brightest high school culinary
students will be visiting and we'll be presenting a short
orientation program and panel discussion on tips for career success.
Join us--we guarantee we'll make you feel like a superstar--drop us
an email for details at: ron@ronyudd.com
Marketing
Your Restaurant-Short article: http://restaurants.about.com/od/marketingplan/a/Marketing.htm
200
Points of Profit Analysis-Check
out this 200 Point Analysis Program for both the front and back of the house
operations. Reduce your costs and build your profits! Book a consultation now!
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The "Creating Excellence" Audio CD and Workbook
For details, testimonials
and how to order click on: Creating Excellence Audio CD and Workbook
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Learn the secrets of how
to create a framework for excellence.
Discover why great companies are always "under construction"
and always working hard to compete against themselves. Learn why
it's so critical to "walk the path" your guest takes. This 75
minute audio CD and 40 page companion workbook are packed with
ideas to immediately implement in your business or
organization. You will learn the 3 things every guest wants
and the 12 tools every leader needs to create and build
excellence.
The "Creating Excellence" program is also
available as a leader lead seminar customized for your team!
Click: Request for Service Form and tell us how we
can serve you and your
team!
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On the Front Lines of Service
This Month's On
the Front Lines of Service: How
to Teach Caring Service-Caring
service cannot be learned at a motivational seminar. It is not found in the pages of a
slick training piece or from an entertaining on-line video
clip. Caring service is found in the relationship the employee (server)
has with the house (manager/leader). It
begins at the very top of the organization and the type of
culture that the organization promotes and lives by.
Four things that create a
foundation for caring service:
- Every employee knows expectations and is
treated equally-(there are no exceptions).
- The manager reacts to a complaint
or comment not to the messenger of the complaint or comment.
- The manager/leader allows the
employee (server) to solve the guest's problem--thus creating a service
hero.
- The manager/leader sees the
success of his/her employees as a measure of their own
success!
Remember-Caring
service is not found on the pages of the employee manual. It is not
about how perfectly the napkin is folded. Caring service can be found in how the leader lives and breaths a genuinely caring spirit
in their operation--each and every day with each and every employee and each and every
guest!
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Building Leadership Skills
This month a short discussion about
how effective Leaders are Those that Remain Steady
During the Storm (Insert storm here) Storm Examples:
sales are down, staff schedules are being cut, rumors
from headquarters abound, bad press in Nation's Restaurant News.
Ah---a regular day in the life of a GM!
Leaders that are consistent, slow and
steady-almost always win the race!
Four Things Steady
Leaders Always do:
- Check
Yourself-know that your entire team is watching your
actions and reactions.
- Perform in
the Now......but---keep your eyes on the future-don't
lose sight of the big picture.
- Use
Pressure as Fuel-or think of it as a test
or challenge that you will step up to and conquer.
- Communicate-if
you shut down things will spin out of control. Always let people know what's going on.
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Points of Profit
This Month's
Point of Profit-How to
Survive a Downturn. Instead of talking about whether
we're in one or not smart owners and managers pretend they are
always in a down turn!
Surviving
Downturn Ideas:
- Rewards for returning:
Mention server's name and
get X percent off and your server gets points towards X.
- Revisit the old 2 for 1 entree
deal (especially on already slow shifts--i.e..
Mondays-Tuesdays)
- Think like many smart Restaurant
Associations are doing: Celebrate 2008 with a 3 course
lunch for $20.08
- And
best of all---Make people feel special every time they visit!
Years ago I wrote about Franco Nuschese of Cafe Milano in
Washington DC---he treats everyone as if they're a movie star or
super big shot--the lesson here-Make everyone feel as if they
are the most important person in your dining room and you'll
never have to worry about the word
"recession"-----ever!
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Reach the Next Level of Success in 2008-Go for It!
One-on-One
Business Coaching
Click on One-on-One Business
Coaching to explore our customized one-on-one coaching program
for owners, managers and executives. Whether you need guidance on
just-in-time operational goals for your business, personal career
goals or want to genuinely succeed at reaching your personal goals
this program is for you. We have two levels of coaching services
available to fit your schedule and your budget!
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| LeadershipCares |
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| Take Home
Idea of the Month |
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Personal Success-Success is Found in the Way You Measure
It! Restaurant
owners, managers and chefs---are usually over-achievers that have spent
most of their professional lives feeling that they could attain
anything simply by out working their competition. Of course---this
is the fastest way to a quick burnout! Success is found in how you
measure it. If you think you've failed when you aren't driving a
fancy expensive car--think about driving your current car that
doesn't have a million dollar monthly payment on it! So maybe
while the New Year is still fresh---a word
about how to measure your success and avoid the "I'll
out-work you to get what I want syndrome"!
- Ease-Up
on Yourself--as if 80 hours a week and trying to maintain a
good family life is not enough.
- Combo your professional goals with
little rewards for yourself. Only you can really take care of
you!
- Always keep in mind that success
is found in how you measure it--Continue to always reach
high---but never forget to celebrate when you've gotten half
way there!
Bonus:
Always think about how you can share
your new discoveries with others on your team or with your
family. Half the fun of doing new things is sharing them. The sharing
part is what success is really all about!
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Web Site of the Month
This month's website of the month-A site that lists top
restaurants in different cities from all over the world. Whether
you agree with their assessment or not it's a great site to
explore: http://www.toprestaurants.com/
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Points of Profit Leadership, Inc. |
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Points of Profit
Leadership Inc. is the one stop shop for resources and tools for
enhancing customer service levels, increasing profitability and
developing leadership within your
operation. |
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Ron Yudd is
a recognized expert on developing profit strategies and customer
service solutions. Ron provides his clients with the tools for their
success. He accomplishes this through keynotes, seminars, workshops,
facilitation, consulting and personal coaching. His keynotes and
seminars- Leadership Legacy, Leadership for the Bottom Line, No One
Escapes Customer Service and Mentoring Today for Leaders Tomorrow
have helped business operators focus in on building leadership
skills, improve customer service and enhance the profitability of
their operations. He combines a motivating style with practical
“take home” ideas. You can reach him at http://www.ronyudd.com/ or via at ron@ronyudd.com. His
office number is 301-540-5791. |
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