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Profit News |
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Points of
Profit News-Promotes service excellence,
leadership building and enhanced profits in the restaurant and
hospitality industry. This monthly resource provides quick tips,
tools and solutions you can use right away to instill a passion for
service in your business, build lasting profits and develop your managers into leaders. |
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Thought of the Month
Do Your Eyes Light
Up? Last week while flipping
through channels I came upon a Food TV Show with a guy named Dave
Lieberman. He's a personal chef in New York City that helps viewers
create great food and do it inexpensively. It wasn't the food that
caught my attention it was the way his eyes lit up as he was
teaching. Every time he picked up a food item you could see his
passion and excitement about showing his viewers how to use it. It
made me think about my level of passion. This week maybe we should
ask ourselves if our eyes light up as we go about our day-to-day. Do
our eyes light up when we interact with staff, or go tableside or
even answer the phone? Thanks Dave for sharing your passion for what
you do!
Quick Clicks:
We Still Need You-We're
putting together our panel of speakers again this year to talk to
the future stars in our industry. If you'll be attending the NRA
Show in Chicago in May please connect with us to help out on this
annual project that supports the next generation of chefs, managers
and owners. Hundreds of the best and brightest high school culinary
students will be visiting and we'll be presenting a short
orientation program and panel discussion on tips for career success.
Join us--we guarantee we'll make you feel like a superstar--drop us
an email for details at: ron@ronyudd.com
Web Article
on Incentives Programs: http://www.incentivesmarketplace.com/incentive/article/how-to-plan-successful-company-incentive-programs.php
200
Points of Profit Analysis-Check
out this 200 Point Analysis Program for both the front and back of the house
operations. Reduce your costs and build your profits! Book a consultation now!
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The "Creating Excellence" Audio CD and Workbook
For details, testimonials
and how to order click on: Creating Excellence Audio CD and Workbook
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Learn the secrets of how
to create a framework for excellence.
Discover why great companies are always "under construction"
and always working hard to compete against themselves. Learn why
it's so critical to "walk the path" your guest takes. This 75
minute audio CD and 40 page companion workbook are packed with
ideas to immediately implement in your business or
organization. You will learn the 3 things every guest wants
and the 12 tools every leader needs to create and build
excellence.
The "Creating Excellence" program is also
available as a leader lead seminar customized for your team!
Click: Request for Service Form and tell us how we
can serve you and your
team!
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On the Front Lines of Service
This Month's On
the Front Lines of Service:
Human Service-Successful
restaurants, those that have been around for a long time, not only
serve great food---they do something a little extra---they give you
the human side of themselves. Whether it's stopping by the table or saying
hello and goodbye---it's the human touch---the personal service that
keeps guests coming back for more!
Human or Personal
Service
involves:
- Making and maintaining personal
connections with staff and guests-remembering birthdays-genuine
concern
- Really checking on the guest's
experience--not as you run by the table but stopping and make
everyone at that four top feel like they are the only party
in the room.
- Showing appreciation-letting
guests know how much they mean to you, your staff and to your
operation.
Remember-Human
service is all about what you give the guest---and it's not found on
the menu!
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Building Leadership Skills
This month a short discussion about
what makes an effective Front Line Leader: These
front line leaders, including yourself, are those that are out there
day after day---running the line, solving problems, providing tools,
giving direction and keeping everyone on the same page. (Gee-this is
a pretty good list all by itself). Here's another list that
describes effective front line leaders. It's worth a personal review
and also for passing on to those coming up behind you:
Effective leaders
are always:
- Available-They
are always easy to find and where they should be. They are
always accessible!
- Engaged-They
are always involved in the mission. You never hear them
say---"Hold my calls--I'm working on my NCAA
brackets.
- Open-They
listen first and speak last. Staff input, ideas and concerns are
important to them!
- Hands On- They
actually do stuff along side their staff--not just when it gets
busy!
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Points of Profit
This Month's Point of Profit:
Zeroing in on
Food Cost.
Live with your food for the next month. Follow the food
ingredients through the house-from how you order to how you receive to
how you issue and prepare the final products. Part of the goal here
is to help create awareness about food cost among your entire team.
The other goal is to give you a reality check about the actual
profit each item is delivering to your bottom line!
Specific
Things You Can Do This Month:
- Run
an actual food cost on all your menu items-Compare published
portion sizes to actual portion sizes.
- Offer
staff real rewards for eliminating waste---make everyone a food
cost junkie.
- Especially
take
a look at items that have been on your menu forever---often times these items have food costs that have
gone up over time but are still on the menu because of their
popularity. It may be time to review what you're charging for
these items.
Getting
Started: As a quick start-check the real yields on your center of the plate
items.
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Reach the Next Level of Success in 2008-Go for It!
One-on-One
Business Coaching
Click on One-on-One Business
Coaching to explore our customized one-on-one coaching program
for owners, managers and executives. Whether you need guidance on
just-in-time operational goals for your business, personal career
goals or want to genuinely succeed at reaching your personal goals
this program is for you. We have two levels of coaching services
available to fit your schedule and your budget!
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| LeadershipCares |
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| Take Home
Idea of the Month |
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Personal Success-Picturing What It Looks Like
Personal success begins by knowing
exactly what success looks like. If you are able to define it or
see your "picture" of success then you then begin to go
after it. This picture of success helps you get clarity and focus
while also helping you begin to "paint" the picture of
your success. Three things you can do---as an exercise
that will help you begin this process:
- Take the "I'm really good
at _________ _________ and _________" exercise. List two
or three!
- Take your time and identify
which one of these you'd like to spend more time
doing professionally.
- List 3 things you can do this
week (right now) to start your "picture". Example:
calls, web search etc.
Bonus:
Ask others in your circle about what they think you're really good
at. You may get some very different and interesting
answers!
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Web Site of the Month
This month's website of the month-A very interesting site
that explores where food and design intersect. Neat stuff-www.dailyolive.com
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Points of Profit Leadership, Inc. |
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Points of Profit
Leadership Inc. is the one stop shop for resources and tools for
enhancing customer service levels, increasing profitability and
developing leadership within your
operation. |
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Ron Yudd is
a recognized expert on developing profit strategies and customer
service solutions. Ron provides his clients with the tools for their
success. He accomplishes this through keynotes, seminars, workshops,
facilitation, consulting and personal coaching. His keynotes and
seminars- Leadership Legacy, Leadership for the Bottom Line, No One
Escapes Customer Service and Mentoring Today for Leaders Tomorrow
have helped business operators focus in on building leadership
skills, improve customer service and enhance the profitability of
their operations. He combines a motivating style with practical
“take home” ideas. You can reach him at http://www.ronyudd.com/ or via at ron@ronyudd.com. His
office number is 301-540-5791. |
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